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@@ -195,23 +195,21 @@ class AgentEventService:
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self.logger.info('bot_event_channel, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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agent = self.data_handle_server.get_agent(saas_id, agent_num)
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if not agent:
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- self.logger.warn("bot event service channel agent is null %s %s %s %s %s %s", saas_id, event_name, call_id, caller, called,
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- json.dumps(event.serialize('json')))
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+ self.logger.warn("bot event service channel agent is null %s %s %s %s %s", saas_id, event_name, call_id, caller, called)
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return
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agent_monitor = self.data_handle_server.get_agent_monitor(saas_id, agent_num)
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if not agent_monitor:
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- self.logger.warn("bot event service channel agentMonitor is null %s %s %s %s %s %s", saas_id, event_name, call_id, caller,
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- called, json.dumps(event.serialize('json')))
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+ self.logger.warn("bot event service channel agentMonitor is null %s %s %s %s %s", saas_id, event_name, call_id, caller, called)
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return
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# 信道发起事件，触发完成发起（或桥）&& 坐席侧
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if CHANNEL_ORIGINATE == event_name and is_agent:
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- self.data_handle_server.update_record(call_id, transfer_user_id=agent.user_id,transfer_user_name=agent.agent_name) # 转接给客服以后更新转接人
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# if call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code:
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# self.logger.info('bot_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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# return
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self.push_handler.push_on_call_ring(saas_id, flow_id, agent_num, AgentScene.ROBOT, call_id, ServiceDirect.ROBOT_CALL.service_direct, called, caller, human_service_id)
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.ROBOT, WorkStatus.AGENT_RINGING,phone=call_info.caller)
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+ self.data_handle_server.update_record(call_id, transfer_user_id=agent.user_id,transfer_user_name=agent.agent_name) # 转接给客服以后更新转接人
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if CHANNEL_ANSWER == event_name:
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Davidliu