debug

src/core/callcenter/esl/client.py

@@ -213,12 +213,12 @@ class InboundClient:
             self.logger.info("waitingTimeOut 开始播放结束音乐 callId:%s customerDeviceId:%s playFile:%s", call_id,
                              device_id, WaitingHangupMusicPath)
 
-        next_cmd = call_info.next_commands[0] if call_info.next_commands and len(call_info.next_commands) >0 else None
-        self.logger.info("do_delay_action:exec_when_acd_timeout:next_cmd=%s, call_info=%s", next_cmd, call_info)
-        if next_cmd and next_cmd.next_type == NextType.NEXT_TRANSFER_CALL.code:
-            device_id = next_cmd.next_value
-            self.break0(device_id)
-            play_sorry()
+        # next_cmd = call_info.next_commands[0] if call_info.next_commands and len(call_info.next_commands) >0 else None
+        # self.logger.info("do_delay_action:exec_when_acd_timeout:next_cmd=%s, call_info=%s", next_cmd, call_info)
+        # if next_cmd and next_cmd.next_type == NextType.NEXT_TRANSFER_CALL.code:
+        #     device_id = next_cmd.next_value
+        #     self.break0(device_id)
+        #     play_sorry()
 
         device_list = [v for k,v in call_info.device_info_map.items() if v.device_type == DeviceType.CUSTOMER]
         self.logger.info("do_delay_action:exec_when_acd_timeout:device_list=%s, call_info=%s", device_list, call_info)

src/core/callcenter/esl/handler/playback_stop_handler.py

@@ -2,7 +2,8 @@
 # encoding:utf-8
 
 import src.core.callcenter.esl.utils.esl_event_util as EslEventUtil
-from src.core.callcenter.constant import HOLD_MUSIC_PATH
+from src.core.callcenter.api import NextCommand
+from src.core.callcenter.constant import HOLD_MUSIC_PATH, WaitingHangupMusicPath
 from src.core.callcenter.data_handler import *
 from src.core.callcenter.enumeration import NextType, CallCause
 from src.core.callcenter.esl.annotation import EslEventName
@@ -22,10 +23,10 @@ class PlaybackStopHandler(EslEventHandler):
     def handle(self, address, event, coreUUID):
         call_id = EslEventUtil.getCallId(event)
         device_id = EslEventUtil.getDeviceId(event)
-        playback_file_path = EslEventUtil.getPlaybackFilePath(event)
-        if playback_file_path and HOLD_MUSIC_PATH == playback_file_path:
-            self.logger.info("等待音结束不需要处理 callId: %s deviceId: %s playbackFilePath: %s", call_id, device_id, playback_file_path);
-            return
+        # playback_file_path = EslEventUtil.getPlaybackFilePath(event)
+        # if playback_file_path and HOLD_MUSIC_PATH == playback_file_path:
+        #     self.logger.info("等待音结束不需要处理 callId: %s deviceId: %s playbackFilePath: %s", call_id, device_id, playback_file_path);
+        #     return
 
         call_info = self.cache.get_call_info(call_id)
         if not call_info:
@@ -40,8 +41,19 @@ class PlaybackStopHandler(EslEventHandler):
             self.logger.info("PLAYBACK_STOP next_command is null, call_info:%s", call_info)
             return
 
+        self.logger.info("PLAYBACK_STOP next_command:%s", next_command)
+        if next_command and next_command.next_type == NextType.NEXT_TRANSFER_CALL.code:
+            device_id = next_command.next_value
+            self.inbound_client.break0(device_id)
+            self.inbound_client.hold_play(device_id, WaitingHangupMusicPath)
+            self.inbound_client.play_timeout(call_id, timeout=30)
+            next_command = NextCommand(device_id = device_id, next_type=NextType.NEXT_HANGUP.code)
+            call_info.next_commands = [next_command]
+            self.logger.info("PLAYBACK_STOP 开始播放结束音乐 callId:%s customerDeviceId:%s playFile:%s", call_id, device_id, WaitingHangupMusicPath)
+
         if NextType.NEXT_HANGUP == next_command.next_type:
             call_info.end_time = device_info.end_time
             for _device_id in call_info.device_list:
                 self.inbound_client.hangup_call(call_id, _device_id, CallCause.PLAYBACK_STOP)
+
         self.cache.add_call_info(call_info)