774056846 4 months ago
parent
commit
035315720a
2 changed files with 2 additions and 2 deletions
  1. 1 1
      src/core/callcenter/acd.py
  2. 1 1
      src/core/callcenter/agent.py

+ 1 - 1
src/core/callcenter/acd.py

@@ -52,7 +52,7 @@ class AcdService:
             self.call_service.transfer(call_info, agent_number, service_id)
 
     def try_transfer_agent(self):
-        self.logger.info("AcdService tryTransferAgent start")
+        # self.logger.info("AcdService tryTransferAgent start")
         all_task = []
         for k, v in self.holdsQueue.items():
             all_task.append(self.pool.submit(self.holds_one_queue, k, v))

+ 1 - 1
src/core/callcenter/agent.py

@@ -150,7 +150,7 @@ class AgentOperService:
         if agent_monitor.service_state == AgentServiceState.CALLING.code or agent_monitor.service_state == AgentServiceState.DIALING.code:
             raise BizException(BizErrorCode.AGENT_CALLING_NOT_HANG)
 
-        if scene == AgentScene.MANUAL.code:
+        if scene == AgentScene.ROBOT.code:
             self.agent_state_service.idle(agent.saas_id, agent.out_id, agent.phone_num)
         else:
             self.agent_state_service.busy(agent.saas_id, agent.out_id, agent.phone_num)