cti_sdk_web/dist/hs-cti.es5.umd.prod.js

/*! 
- Name HS_CTI
- FileName hs-cti
- Version 1.0.9 
- JS Standard es5
- Author platformfe
- Built on 2024/11/27 10:37:38
- GitHub 
- Branch main
- CommitID 987d86cd91cde7d1c235ad106d79fc92c305b8ff
- CommitMessage fix: 修改socket地址
*/
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");var i=t.UserAgent.makeURI(this.options.aor);if(!i)throw new Error("Failed to create URI.");(e=i.clone()).user=void 0,n=i.clone(),r=i.clone()}this.optionsPingRun(e,n,r)}}),Object.defineProperty(e.prototype,"optionsPingStop",{enumerable:!1,configurable:!0,writable:!0,value:function(){this.logger.log("OPTIONS pings stopped"),this.optionsPingRunning=!1,this.optionsPingFailure=!1,this.optionsPingRequest&&(this.optionsPingRequest.dispose(),this.optionsPingRequest=void 0),this.optionsPingTimeout&&(clearTimeout(this.optionsPingTimeout),this.optionsPingTimeout=void 0)}}),Object.defineProperty(e.prototype,"sendInvite",{enumerable:!1,configurable:!0,writable:!0,value:function(e,t,n){return a(this,void 0,void 0,(function(){var r=this;return c(this,(function(i){return this.initSession(e,t),[2,e.invite(n).then((function(){r.logger.log("[".concat(e.id,"] Sent 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n=this;Object.defineProperty(this,"delegate",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"logger",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"options",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"session",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"sessionManager",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),this.delegate=t.delegate,this.options=o({},t);var r={aor:this.options.aor,delegate:{onCallAnswered:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onCallAnswered)||void 0===t?void 0:t.call(e)},onCallCreated:function(e){var t,r,i,o;n.session=e,null===(r=null===(t=n.delegate)||void 0===t?void 0:t.onCallBegin)||void 0===r||r.call(t,e),null===(o=null===(i=n.delegate)||void 0===i?void 0:i.onCallCreated)||void 0===o||o.call(i)},onCallReceived:function(e){var t,r,i,o;null===(r=null===(t=n.delegate)||void 0===t?void 0:t.onCallReceived)||void 0===r||r.call(t),null===(o=null===(i=n.delegate)||void 0===i?void 0:i.onInvite)||void 0===o||o.call(i,e)},onCallHangup:function(){var e,t;n.session=void 0,(null===(e=n.delegate)||void 0===e?void 0:e.onCallHangup)&&(null===(t=n.delegate)||void 0===t||t.onCallHangup())},onCallHold:function(e,t){var r,i;return null===(i=null===(r=n.delegate)||void 0===r?void 0:r.onCallHold)||void 0===i?void 0:i.call(r,t)},onCallDTMFReceived:function(e,t,r){var i,o;return null===(o=null===(i=n.delegate)||void 0===i?void 0:i.onCallDTMFReceived)||void 0===o?void 0:o.call(i,t,r)},onMessageReceived:function(e){var t,r;return null===(r=null===(t=n.delegate)||void 0===t?void 0:t.onMessageReceived)||void 0===r?void 0:r.call(t,e.request.body)},onRegistered:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onRegistered)||void 0===t?void 0:t.call(e)},onUnregistered:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onUnregistered)||void 0===t?void 0:t.call(e)},onServerConnect:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onServerConnect)||void 0===t?void 0:t.call(e)},onServerDisconnect:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onServerDisconnect)||void 0===t?void 0:t.call(e)},onReconnectFailed:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onReconnectFailed)||void 0===t?void 0:t.call(e)},onReconnectStart:function(){var e,t;return null===(t=null===(e=n.delegate)||void 0===e?void 0:e.onReconnectStart)||void 0===t?void 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Audio,r.saas_id=i,r.agent_id=s,r.scene=a,r._callId="",N(E.ENV,c),N(E.LoggerLevel,r.loggerLevel),r._baseParams={agent_id:s,saas_id:i,scene:a};var u={agent_id:s,vcc_id:i,scene:a};if(a===e.Scene.Monitor){var d=t.monitorScene;r._baseParams=o(o({},r._baseParams),{monitorScene:d}),N(E.TrackParams,o(o({},u),{monitor_scene:d}),!0)}else N(E.TrackParams,u,!0);return r.initInstanceOptions(),r.setCTIStatus(e.CTIStatus.Initial),r._callStatus=e.CallStatus.Stopped,r._terminatedStatusList=[],r}return i(r,n),Object.defineProperty(r.prototype,"getCTIStatus",{get:function(){return this._ctiStatus},enumerable:!1,configurable:!0}),Object.defineProperty(r.prototype,"getSocketStatus",{get:function(){return this._socketStatus},enumerable:!1,configurable:!0}),Object.defineProperty(r.prototype,"getSIPStatus",{get:function(){return this._sipStatus},enumerable:!1,configurable:!0}),Object.defineProperty(r,"getInstance",{enumerable:!1,configurable:!0,writable:!0,value:function(e){return r.instance||(r.instance=new r(e)),N(E.TrackParams,{clientId:B()}),r.instance}}),Object.defineProperty(r.prototype,"initInstanceOptions",{enumerable:!1,configurable:!0,writable:!0,value:function(){this._ctiFlowIdList=[],this._ctiStatusList=[],this._sipStatusList=[],this._socketStatusList=[],r.instance=void 0,this._initOptions=void 0,D()}}),Object.defineProperty(r.prototype,"clearSocketAndSip",{enumerable:!1,configurable:!0,writable:!0,value:function(){var e,t,n;null===(e=this._socket)||void 0===e||e.closeSocket(),null===(t=this._sipUserAgent)||void 0===t||t.unregister(),null===(n=this._sipUserAgent)||void 0===n||n.disconnect(),this._sipUserAgent=void 0}}),Object.defineProperty(r.prototype,"setAudioSrc",{enumerable:!1,configurable:!0,writable:!0,value:function(e,t){this.logger.debug("media | 设置等待音 src: ".concat(re[e])),this[e].src=re[e],this[e].currentTime=0,this[e].autoplay=!1,this[e].loop=t}}),Object.defineProperty(r.prototype,"playAudio",{enumerable:!1,configurable:!0,writable:!0,value:function(e){this.logger.debug("media | 播放音频：".concat(e)),this[e].play()}}),Object.defineProperty(r.prototype,"stopLocalAudio",{enumerable:!1,configurable:!0,writable:!0,value:function(){switch(this.scene){case e.Scene.Robot:case e.Scene.Monitor:this.stopAudio(x.RingAudio,!0);break;case e.Scene.Manual:this.stopAudio(x.WaitAudio,!0)}}}),Object.defineProperty(r.prototype,"stopAudio",{enumerable:!1,configurable:!0,writable:!0,value:function(e,t){var n=this;this.logger.debug("media | 停止音频播放：".concat(e)),this[e].src="",setTimeout((function(){n.setAudioSrc(e,t)}),1e3)}}),Object.defineProperty(r.prototype,"init",{enumerable:!1,configurable:!0,writable:!0,value:function(){if(this._ctiStatusList.slice(-1)[0]===e.CTIStatus.Initial){switch(this.setAudioSrc(x.ByeAudio,!1),this.scene){case e.Scene.Robot:case e.Scene.Monitor:this.setAudioSrc(x.RingAudio,!0);break;case e.Scene.Manual:this.setAudioSrc(x.WaitAudio,!0)}this.getInitConfig()}}}),Object.defineProperty(r.prototype,"getInitConfig",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){var t,n,r,i,s;return c(this,(function(a){switch(a.label){case 0:return[4,Z(this._baseParams)];case 1:return t=a.sent(),n=t.code,r=t.data,i=t.msg,s=o(o({},s=r),{imHeartTime:3,imRetryCount:3,fsHeartTime:60,fsRetryCount:3,fsRetryTime:60,fsRegisterExpireTime:84e3,ctiSessionId:"id-"+Date.now()+"-"+Math.floor(1e4*Math.random()),imWsServer:"ws://192.168.100.159:8091/ws/cs-im",imWsPath:"ws/cs-im"}),0===n&&s?(N(E.TrackParams,{sip_server:s.sipServer,cti_session_id:s.ctiSessionId}),this._initOptions=s,this.initSocket(s),this.initSip(s)):this.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.ServerTerminated,code:e.HskTerminatedCode.GetInitConfig,msg:0!==n||s?i:"未查到坐席",method:"getInitConfig",res_code:n}),[2]}}))}))}}),Object.defineProperty(r.prototype,"initSocket",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=this;this.setSocketStatus({status:e.SocketStatus.Initial}),this._socket=new G({agent_id:this.agent_id,saas_id:this.saas_id,imWsServer:t.imWsServer,imWsPath:t.imWsPath,imHeartTime:t.imHeartTime,imRetryCount:t.imRetryCount,ctiSessionId:t.ctiSessionId,loggerLevel:this.loggerLevel}),this._socket.on(U.SocketDownEvent,(function(e){var t=e.eventData,r=t.eventName,i=t.ext;n.logger.log("socket server down | ".concat(r," | ").concat(JSON.stringify(i))),n.handleSocketDownEvent({eventName:r,ext:i})})),this._socket.on(U.SetSocketStatus,(function(e){console.log("set socket statussdsdsdsdsdsdds | ".concat(JSON.stringify(e))),n.setSocketStatus(e)})),this._socket.initSocket()}}),Object.defineProperty(r.prototype,"handleSocketDownEvent",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=t.eventName,r=t.ext,i=this._baseParams.ctiFlowId,o=r.ctiFlowId;[e.Scene.Manual,e.Scene.Monitor].includes(this.scene)&&i&&o&&i!==o?this.logger.error("cti_flow_id | 不一致! fe: ".concat(i,", server: ").concat(o,", eventName: ").concat(n)):this.serverEventEmit({eventName:n,ext:r})}}),Object.defineProperty(r.prototype,"serverEventEmit",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=t.eventName,r=t.ext,i=[e.CTIEvent.OnRingStart,e.CTIEvent.OnDetectedTone,e.CTIEvent.OnRingEnd];switch(n){case e.CTIEvent.OnRingStart:case e.CTIEvent.OnDetectedTone:this.stopLocalAudio();break;case e.CTIEvent.OnAgentWorkReport:break;case e.CTIEvent.OnCallEnd:this._callStatus=e.CallStatus.Stopped,N(E.TrackParams,{call_id:""});case e.CTIEvent.OnRingEnd:}i.includes(n)||this.eventEmitAndTrack(n,r)}}),Object.defineProperty(r.prototype,"initSip",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=this;this.setSipStatus({status:e.SIPStatus.Initial});var r=t.wss_server,i={aor:t.sip_server,reconnectionAttempts:t.fsRetryCount,reconnectionDelay:t.fsRetryTime,optionsPingInterval:t.fsHeartTime,media:{remote:{audio:this._remoteAudio}},userAgentOptions:{gracefulShutdown:!0,authorizationPassword:t.phone_pwd,sessionDescriptionHandlerFactoryOptions:{constraints:{audio:{echoCancellation:!0,noiseSuppression:!0,autoGainControl:!0},video:!1},peerConnectionConfiguration:{iceServers:[{urls:t.ice_server}]}}}};i.delegate=this.sipDelegate(),this._sipUserAgent=new d(r,i),this._sipUserAgent.connect().catch((function(t){var r="SIP UserAgent 启动失败：".concat(JSON.stringify(t));n.logger.error(r),n.setSipStatus({status:e.SIPStatus.Terminated,code:e.HskTerminatedCode.SIPInitUserAgent,error:r,method:"initSIPJS"})}))}}),Object.defineProperty(r.prototype,"sipDelegate",{enumerable:!1,configurable:!0,writable:!0,value:function(){var n=this;return{onServerConnect:function(){n._sipUserAgent.register()},onServerDisconnect:function(){n.setSipStatus({status:e.SIPStatus.Terminated})},onReconnectStart:function(){n.setSipStatus({status:e.SIPStatus.ReTry})},onReconnectFailed:function(){n.setSipStatus({status:e.SIPStatus.Terminated,code:e.HskTerminatedCode.SIPOnDisconnect,error:"超过重连次数，终止重连",method:"onReconnectFailed"}),n.setSipStatus({status:e.SIPStatus.Terminated})},onRegistered:function(){n.setSipStatus({status:e.SIPStatus.Ready})},onUserAgentStateChange:function(r){switch(r){case t.UserAgentState.Started:n.setSipStatus({status:e.SIPStatus.Started});break;case t.UserAgentState.Stopped:n.setSipStatus({status:e.SIPStatus.Terminated,code:n._sipStatusList.includes(e.SIPStatus.Started)?e.HskTerminatedCode.SIPUserAgentStateStopped:e.HskTerminatedCode.SIPInitUserAgent,error:"SIP UserAgentState 状态停止",method:"onUserAgentStateChange"})}},onInvite:function(r){var i=r.request.getHeader("P-LIBRA-CallId")||"";console.log(i,2888888888),n._callId=i,console.log(i,1888888888),N(E.TrackParams,{call_id:i}),n.sessionStateChangeAndTrack(r.state),[e.Scene.Robot,e.Scene.Monitor].includes(n.scene)&&(n.playAudio(x.RingAudio),console.log("playAudio",1888888888)),[e.Scene.Manual].includes(n.scene)&&(n.answer(),console.log("answer",1888888888)),r.delegate={onCancel:function(t){var r="sip_invitation_on_cancel | ".concat(JSON.stringify(t));n.logger.error(r),n.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.SdkError,code:e.SdkErrorCode.InvitationCancel,msg:"当前通话已结束",method:"sipDelegate"},r)}},r.stateChange.addListener((function(r){switch(n.sessionStateChangeAndTrack(r),r){case t.SessionState.Initial:case t.SessionState.Establishing:break;case t.SessionState.Established:[e.Scene.Robot,e.Scene.Monitor].includes(n.scene)&&n.stopLocalAudio();break;case t.SessionState.Terminating:break;case t.SessionState.Terminated:n.playAudio(x.ByeAudio),setTimeout((function(){n.stopAudio(x.ByeAudio,!1)}),1e3),n.stopLocalAudio(),n._callStatus=e.CallStatus.Stopped,N(E.TrackParams,{call_id:""})}}))}}}}),Object.defineProperty(r.prototype,"sessionStateChangeAndTrack",{enumerable:!1,configurable:!0,writable:!0,value:function(t){this.eventEmitAndTrack(e.CTIEvent.OnSessionStatusChange,{status:t});var n="sip_session_state_".concat(t.replace(/\s/g,"").replace(/([A-Z])/g,"_$1").toLowerCase().replace(/^_/,"").replace(/_$/,""));this.logger.log(n)}}),Object.defineProperty(r.prototype,"setCTIStatus",{enumerable:!1,configurable:!0,writable:!0,value:function(t){if(t!==this.getCTIStatus){this._ctiStatus=t,this._ctiStatusList.push(t);var n="cti status | ".concat(t," | ").concat(this._ctiStatusList);t===e.CTIStatus.Terminated?(this.setSocketStatus({status:e.SocketStatus.Terminated}),this.setSipStatus({status:e.SIPStatus.Terminated}),this.stopLocalAudio(),this.logger.warn(n)):this.logger.debug(n),t===e.CTIStatus.Ready&&(this.setSocketStatus({status:e.SocketStatus.Ready}),this.setSipStatus({status:e.SIPStatus.Ready}),this._terminatedStatusList=[],this._ctiStatusList.includes(e.CTIStatus.ReTry)||this.checkIn())}}}),Object.defineProperty(r.prototype,"setSocketStatus",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=t.status,r=t.code,i=t.error;if(n!==this.getSocketStatus){this._socketStatus=n,this._socketStatusList.push(n);var o="socket status | ".concat(n," | ").concat(this._socketStatusList);n===e.SocketStatus.Terminated?this.logger.warn(o):this.logger.debug(o),this.socketOrSipStatusChange(n,this.getSIPStatus),i&&(this._terminatedStatusList.push(r),this.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.SdkTerminated,code:r,msg:r===e.HskTerminatedCode.SocketRepeatLogin?F.CTIRepeatLoginMsg:F.CommonNetworkErrorMsg,method:"setSocketStatus"},{error_msg:i,socket_status_list:this._socketStatusList,sip_status_list:this._sipStatusList,cti_status_list:this._ctiStatusList}),this.clearSocketAndSip())}}}),Object.defineProperty(r.prototype,"setSipStatus",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=t.status,r=t.code,i=t.error,o=t.method;if(n!==this.getSIPStatus){this._sipStatus=n,this._sipStatusList.push(n);var s="sip status | ".concat(n," | ").concat(this._sipStatusList);n===e.SIPStatus.Terminated?this.logger.warn(s):this.logger.debug(s),this.socketOrSipStatusChange(this.getSocketStatus,n),i&&(this._terminatedStatusList.push(r),this.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.SdkTerminated,code:r,msg:F.CommonNetworkErrorMsg,method:o||"setSipStatus"},{error_msg:i,socket_status_list:this._socketStatusList,sip_status_list:this._sipStatusList,cti_status_list:this._ctiStatusList}),this.clearSocketAndSip())}}}),Object.defineProperty(r.prototype,"socketOrSipStatusChange",{enumerable:!1,configurable:!0,writable:!0,value:function(t,n){t===e.SocketStatus.Ready&&n===e.SIPStatus.Ready&&this.setCTIStatus(e.CTIStatus.Ready),t!==e.SocketStatus.ReTry&&n!==e.SIPStatus.ReTry||this.setCTIStatus(e.CTIStatus.ReTry),t!==e.SocketStatus.Terminated&&n!==e.SIPStatus.Terminated||this.setCTIStatus(e.CTIStatus.Terminated)}}),Object.defineProperty(r.prototype,"eventEmitAndTrack",{enumerable:!1,configurable:!0,writable:!0,value:function(t,n,r){this.logger.debug("sdk emit | ".concat(t," | ").concat(JSON.stringify(n))),t===e.CTIEvent.OnCtiError&&(this._callStatus=e.CallStatus.Stopped);try{this.emit(t,n),console.log(r)}catch(r){this.logger.error("业务监听 ".concat(t," 事件，处理回调时报错: ").concat(r))}}}),Object.defineProperty(r.prototype,"checkIn",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){var t;return c(this,(function(n){switch(n.label){case 0:return[4,(r=this._baseParams,X({baseUrl:z,url:"/open/agent/check-in",data:r}))];case 1:return 0===(t=n.sent()).code&&this.eventEmitAndTrack(e.CTIEvent.OnInitalSuccess,{saas_id:this.saas_id,agent_id:this.agent_id,scene:this.scene,phoneNum:this._initOptions.phone_num,sipServer:this._initOptions.sip_server}),[2,t]}var r}))}))}}),Object.defineProperty(r.prototype,"checkOut",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){return c(this,(function(e){switch(e.label){case 0:return[4,(t=this._baseParams,X({baseUrl:z,url:"/open/agent/check-out",data:t}))];case 1:return[2,e.sent()]}var t}))}))}}),Object.defineProperty(r.prototype,"getCtiFlowId",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){var e,t,n;return c(this,(function(r){switch(r.label){case 0:return[4,ee(this._baseParams)];case 1:return e=r.sent(),t=e.code,n=e.data,0===t&&(this._baseParams.ctiFlowId=n,this._ctiFlowIdList.push(n),N(E.TrackParams,{cti_flow_id:n,cti_flow_id_list:JSON.stringify(this._ctiFlowIdList)})),[2,e]}}))}))}}),Object.defineProperty(r.prototype,"setIdle",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){return c(this,(function(e){switch(e.label){case 0:return[4,(t=this._baseParams,X({baseUrl:z,url:"/open/agent/idle",data:t}))];case 1:return[2,e.sent()]}var t}))}))}}),Object.defineProperty(r.prototype,"setBusy",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){return c(this,(function(e){switch(e.label){case 0:return[4,(t=this._baseParams,X({baseUrl:z,url:"/open/agent/busy",data:t}))];case 1:return[2,e.sent()]}var t}))}))}}),Object.defineProperty(r.prototype,"makeCall",{enumerable:!1,configurable:!0,writable:!0,value:function(t){return a(this,void 0,void 0,(function(){return c(this,(function(n){switch(n.label){case 0:return this._callStatus===e.CallStatus.Started?[2]:(this._callStatus=e.CallStatus.Started,[4,this.getCtiFlowId()]);case 1:return n.sent(),this.playAudio(x.WaitAudio),[4,this.serverCall(t)];case 2:return[2,n.sent()]}}))}))}}),Object.defineProperty(r.prototype,"serverCall",{enumerable:!1,configurable:!0,writable:!0,value:function(t){var n=t.called,r=t.caller,i=t.ext;return a(this,void 0,void 0,(function(){var t,s,a,l;return c(this,(function(c){switch(c.label){case 0:return t=o(o(o({},this._baseParams),{called:n,caller:r}),i),[4,K(t)];case 1:return s=c.sent(),a=s.code,l=s.data,0===a?""===this._callId&&l&&(this._callId=l,N(E.TrackParams,{call_id:l})):(this._callStatus=e.CallStatus.Stopped,this.stopLocalAudio()),[2,s]}}))}))}}),Object.defineProperty(r.prototype,"answer",{enumerable:!1,configurable:!0,writable:!0,value:function(){var t=this;return new Promise((function(n,r){var i;null===(i=t._sipUserAgent)||void 0===i||i.answer({sessionDescriptionHandlerOptions:{constraints:{audio:!0,video:!1}}}).then((function(){n({code:0,data:"answer",msg:"SIP 接起电话成功"}),t.logger.debug("sip_accept_success")})).catch((function(n){var i={type:e.CTIErrorType.SdkError,code:e.SdkErrorCode.Answer,msg:t.scene===e.Scene.Manual?F.ManualCallAnswerErrorMsg:F.RobotOrWeChatAnswerErrorMsg,method:"answer"};r(i),t.eventEmitAndTrack(e.CTIEvent.OnCtiError,i,"".concat(n)),t.logger.error("".concat(e.CTIEvent.OnCtiError," | ").concat(n))}))}))}}),Object.defineProperty(r.prototype,"bye",{enumerable:!1,configurable:!0,writable:!0,value:function(){var t=this;return new Promise((function(n,r){var i;null===(i=t._sipUserAgent)||void 0===i||i.hangup().then((function(){n({code:0,data:"bye",msg:"SIP 挂断电话成功"}),t.logger.debug("sip_bye_success")})).catch((function(n){var i={type:e.CTIErrorType.SdkError,code:e.SdkErrorCode.Bye,msg:F.SipByeErrorMsg,method:"bye"};r(i),"Session does not exist."!==n.message&&t.eventEmitAndTrack(e.CTIEvent.OnCtiError,i,"".concat(n)),t.logger.error("".concat(e.CTIEvent.OnCtiError," | ").concat(n))}))}))}}),Object.defineProperty(r.prototype,"serverBye",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){var t,n;return c(this,(function(r){switch(r.label){case 0:return r.trys.push([0,2,,3]),this.bye(),this._baseParams.ctiFlowId||this.scene!==e.Scene.Manual?[4,this.turnHang()]:[2];case 1:return t=r.sent(),[2,Promise.resolve(t)];case 2:return n=r.sent(),[2,Promise.reject(n)];case 3:return[2]}}))}))}}),Object.defineProperty(r.prototype,"turnHang",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){var e;return c(this,(function(t){switch(t.label){case 0:return[4,(n=o(o({},this._baseParams),{callId:this._callId}),X({baseUrl:z,url:"/open/agent/manual-hang",data:n}))];case 1:return e=t.sent(),this._callId="",[2,e]}var n}))}))}}),Object.defineProperty(r.prototype,"getAgentStatus",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){return c(this,(function(e){switch(e.label){case 0:return[4,(t=this._baseParams,X({baseUrl:z,url:"/open/agent/agent-state",data:t}))];case 1:return[2,e.sent()]}var t}))}))}}),Object.defineProperty(r.prototype,"loadAgentGroupData",{enumerable:!1,configurable:!0,writable:!0,value:function(e){return a(this,void 0,void 0,(function(){return c(this,(function(t){switch(t.label){case 0:return[4,(n=o(o({},this._baseParams),{monitorIds:e}),X({baseUrl:z,url:"/open/monitor/load-agent-group-data",data:n}))];case 1:return[2,t.sent()]}var n}))}))}}),Object.defineProperty(r.prototype,"listen",{enumerable:!1,configurable:!0,writable:!0,value:function(e){return a(this,void 0,void 0,(function(){var t;return c(this,(function(n){switch(n.label){case 0:return[4,this.getCtiFlowId()];case 1:return(t=n.sent())&&0!==t.code?[2,t]:[4,(r=o(o({},this._baseParams),{agent_id:e,leaderAgentId:this.agent_id}),X({baseUrl:z,url:"/open/agent/listen",data:r}))];case 2:return[2,n.sent()]}var r}))}))}}),Object.defineProperty(r.prototype,"setActiveService",{enumerable:!1,configurable:!0,writable:!0,value:function(e){return a(this,void 0,void 0,(function(){return c(this,(function(t){switch(t.label){case 0:return[4,(n=o(o({},this._baseParams),{serviceId:e}),X({baseUrl:z,url:"/open/human-service/member-active",data:n}))];case 1:return[2,t.sent()]}var n}))}))}}),Object.defineProperty(r.prototype,"unInit",{enumerable:!1,configurable:!0,writable:!0,value:function(){return a(this,void 0,void 0,(function(){return c(this,(function(t){switch(t.label){case 0:return[4,this.checkOut()];case 1:return t.sent(),this.setCTIStatus(e.CTIStatus.Terminated),this.initInstanceOptions(),this.clearSocketAndSip(),this._callId="",[2]}}))}))}}),s([function(t,n,r){var i=r.value;return r.value=function(){for(var t=this,n=[],r=0;r<arguments.length;r++)n[r]=arguments[r];navigator&&navigator.mediaDevices&&navigator.mediaDevices.getUserMedia?navigator.mediaDevices.getUserMedia({audio:!0,video:!1}).then((function(){return t.logger.debug("media | getUserMedia | 获取浏览器媒体权限成功"),i.apply(t,n)})).catch((function(n){t.logger.error("media | getUserMedia | ".concat(n)),t.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.SdkTerminated,code:e.HskTerminatedCode.GetUserMedia,msg:"NotAllowedError"===n.name?"用户拒绝了获取麦克风权限！":"获取麦克风权限失败",method:"getUserMedia"},{source:H.FeMedia,event_name:"get_user_media_error",error:n.name})})):(this.logger.error("media | getUserMedia | 浏览器版本过低，不支持获取媒体权限"),this.eventEmitAndTrack(e.CTIEvent.OnCtiError,{type:e.CTIErrorType.SdkTerminated,code:e.HskTerminatedCode.GetUserMedia,msg:"浏览器版本过低，不支持获取媒体权限",method:"getUserMedia"},{source:H.FeMedia,event_name:"get_user_media_not_support"}))},r}],r.prototype,"init",null),s([te("签入"),ne()],r.prototype,"checkIn",null),s([te("签出"),ne()],r.prototype,"checkOut",null),s([ne()],r.prototype,"getCtiFlowId",null),s([te("置闲"),ne()],r.prototype,"setIdle",null),s([te("置忙"),ne()],r.prototype,"setBusy",null),s([te("人工外呼")],r.prototype,"makeCall",null),s([ne()],r.prototype,"serverCall",null),s([te("接起")],r.prototype,"answer",null),s([te("挂断")],r.prototype,"bye",null),s([ne()],r.prototype,"turnHang",null),s([ne()],r.prototype,"getAgentStatus",null),s([te("获取监听组成员"),ne()],r.prototype,"loadAgentGroupData",null),s([te("坐席监听"),ne()],r.prototype,"listen",null),s([te("签入人工组"),ne()],r.prototype,"setActiveService",null),s([function(t,n,r){var i=r.value;return r.value=function(){for(var t=[],n=0;n<arguments.length;n++)t[n]=arguments[n];var r=t[0];return(r.scene===e.Scene.Monitor?V:J).forEach((function(e){if(!r[e])throw"参数[".concat(e,"]为必填参数")})),i.apply(this,t)},r}],r,"getInstance",null),r}(m);e.Logger=A,e.getInstance=function(e){return ie.getInstance(e)}}));