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log.log.2024-12-19

log.log.2024-12-19 58 KB
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  1. 2024-12-20 10:13:02,024 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869928858531270656, uid: 13810388849, nodeId: 1.00, ASR: 我只打了一个呀。
    2. 

  2. 2024-12-20 10:13:02,029 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869928858531270656
    3. 

  3. 2024-12-20 10:13:02,030 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 2, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '再推我正在哭了，你会让我打吗', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': 'normal'}
    4. 

  4. 2024-12-20 10:13:02,030 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869928858531270656,code:1.00, cur_code:1.00
    5. 

  5. 2024-12-20 10:13:02,096 - request_utils.py[line:133] - INFO - intent service:{'ans': '我家漏水了', 'doc_id': 3127, 'score': 0.8680211305618286, 'isFaq': False, 'recall': 'emb', 'class': '报修', 'subclass': '漏水报修', 'query': '我只打了一个呀', 'intent': '转人工', 'status': 3}
    6. 

  6. 2024-12-20 10:13:02,096 - utils.py[line:193] - INFO - intent_service ==> 0.065508s
    7. 

  7. 2024-12-20 10:13:02,098 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869928858531270656,code:1.00,opt:[{'title': 'others', 'asr': '我只打了一个呀', 'isFaq': False, 'faqContent': ''}]
    8. 

  8. 2024-12-20 10:13:02,098 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869928858531270656:code:1.00
    9. 

  9. 2024-12-20 10:13:02,101 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    10. 

  10. 2024-12-20 10:13:02,102 - utils.py[line:193] - INFO - voice_service ==> 0.001762s
    11. 

  11. 2024-12-20 10:13:02,103 - utils.py[line:191] - INFO - botservice,session:C1869928858531270656,uid:13810388849,nodeid:1.00 ==> 0.079305s
    12. 

  12. 2024-12-20 10:13:02,104 - mysql.py[line:39] - INFO - mysql连接成功
    13. 

  13. 2024-12-20 10:13:02,107 - mysql.py[line:53] - INFO - sql:
    14. 

  14.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869928858531270656','2024/12/20 10:13:02','13810388849','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "再推我正在哭了，你会让我打吗"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "我只打了一个呀"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 3, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "再推我正在哭了，你会让我打吗", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "我只打了一个呀", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    15. 

  15.         
    16. 

  16. 2024-12-20 10:13:02,262 - mysql.py[line:56] - INFO - 插入数据成功
    17. 

  17. 2024-12-20 10:25:55,805 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869932212120588288, uid: 13810388849, nodeId: start, ASR: start
    18. 

  18. 2024-12-20 10:25:55,806 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869932212120588288
    19. 

  19. 2024-12-20 10:25:55,806 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869932212120588288,code:start, cur_code:1.00
    20. 

  20. 2024-12-20 10:25:55,806 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869932212120588288:code:1.00
    21. 

  21. 2024-12-20 10:25:55,807 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    22. 

  22. 2024-12-20 10:25:55,807 - utils.py[line:193] - INFO - voice_service ==> 0.000348s
    23. 

  23. 2024-12-20 10:25:55,808 - utils.py[line:191] - INFO - botservice,session:C1869932212120588288,uid:13810388849,nodeid:start ==> 0.002161s
    24. 

  24. 2024-12-20 10:25:55,808 - mysql.py[line:39] - INFO - mysql连接成功
    25. 

  25. 2024-12-20 10:25:55,808 - mysql.py[line:53] - INFO - sql:
    26. 

  26.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869932212120588288','2024/12/20 10:25:55','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    27. 

  27.         
    28. 

  28. 2024-12-20 10:25:56,306 - mysql.py[line:56] - INFO - 插入数据成功
    29. 

  29. 2024-12-20 10:28:24,661 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869932784076853248, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    30. 

  30. 2024-12-20 10:28:24,662 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869932784076853248
    31. 

  31. 2024-12-20 10:28:24,663 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    32. 

  32. 2024-12-20 10:28:24,664 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869932784076853248,code:1.00, cur_code:1.00
    33. 

  33. 2024-12-20 10:28:24,665 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869932784076853248,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    34. 

  34. 2024-12-20 10:28:24,666 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    35. 

  35. 2024-12-20 10:28:24,666 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869932784076853248:code:99.00
    36. 

  36. 2024-12-20 10:28:24,670 - redis.py[line:74] - INFO - 删除缓存状态信息success
    37. 

  37. 2024-12-20 10:28:24,671 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869932784076853248:code:99.00
    38. 

  38. 2024-12-20 10:28:24,673 - mysql.py[line:39] - INFO - mysql连接成功
    39. 

  39. 2024-12-20 10:28:24,674 - mysql.py[line:53] - INFO - sql:
    40. 

  40.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869932784076853248','2024/12/20 10:28:24','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    41. 

  41.         
    42. 

  42. 2024-12-20 10:28:24,675 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    43. 

  43. 2024-12-20 10:28:24,677 - utils.py[line:193] - INFO - voice_service ==> 0.002715s
    44. 

  44. 2024-12-20 10:28:24,677 - utils.py[line:191] - INFO - botservice,session:C1869932784076853248,uid:13810388849,nodeid:1.00 ==> 0.016823s
    45. 

  45. 2024-12-20 10:28:24,752 - mysql.py[line:56] - INFO - 插入数据成功
    46. 

  46. 2024-12-20 10:35:13,740 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869934496380489728, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    47. 

  47. 2024-12-20 10:35:13,742 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869934496380489728
    48. 

  48. 2024-12-20 10:35:13,744 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    49. 

  49. 2024-12-20 10:35:13,745 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869934496380489728,code:1.00, cur_code:1.00
    50. 

  50. 2024-12-20 10:35:13,746 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869934496380489728,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    51. 

  51. 2024-12-20 10:35:13,747 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    52. 

  52. 2024-12-20 10:35:13,747 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869934496380489728:code:99.00
    53. 

  53. 2024-12-20 10:35:13,751 - redis.py[line:74] - INFO - 删除缓存状态信息success
    54. 

  54. 2024-12-20 10:35:13,753 - mysql.py[line:39] - INFO - mysql连接成功
    55. 

  55. 2024-12-20 10:35:13,759 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869934496380489728:code:99.00
    56. 

  56. 2024-12-20 10:35:13,759 - mysql.py[line:53] - INFO - sql:
    57. 

  57.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869934496380489728','2024/12/20 10:35:13','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    58. 

  58.         
    59. 

  59. 2024-12-20 10:35:13,762 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    60. 

  60. 2024-12-20 10:35:13,764 - utils.py[line:193] - INFO - voice_service ==> 0.001702s
    61. 

  61. 2024-12-20 10:35:13,764 - utils.py[line:191] - INFO - botservice,session:C1869934496380489728,uid:13810388849,nodeid:1.00 ==> 0.02428s
    62. 

  62. 2024-12-20 10:35:13,931 - mysql.py[line:56] - INFO - 插入数据成功
    63. 

  63. 2024-12-20 10:54:28,547 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869939346455531520, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    64. 

  64. 2024-12-20 10:54:28,549 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869939346455531520
    65. 

  65. 2024-12-20 10:54:28,551 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    66. 

  66. 2024-12-20 10:54:28,552 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869939346455531520,code:1.00, cur_code:1.00
    67. 

  67. 2024-12-20 10:54:28,553 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869939346455531520,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    68. 

  68. 2024-12-20 10:54:28,555 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    69. 

  69. 2024-12-20 10:54:28,557 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869939346455531520:code:99.00
    70. 

  70. 2024-12-20 10:54:28,558 - redis.py[line:74] - INFO - 删除缓存状态信息success
    71. 

  71. 2024-12-20 10:54:28,558 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869939346455531520:code:99.00
    72. 

  72. 2024-12-20 10:54:28,559 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    73. 

  73. 2024-12-20 10:54:28,559 - mysql.py[line:39] - INFO - mysql连接成功
    74. 

  74. 2024-12-20 10:54:28,559 - utils.py[line:193] - INFO - voice_service ==> 0.000391s
    75. 

  75. 2024-12-20 10:54:28,559 - mysql.py[line:53] - INFO - sql:
    76. 

  76.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869939346455531520','2024/12/20 10:54:28','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    77. 

  77.         
    78. 

  78. 2024-12-20 10:54:28,560 - utils.py[line:191] - INFO - botservice,session:C1869939346455531520,uid:13810388849,nodeid:1.00 ==> 0.012749s
    79. 

  79. 2024-12-20 10:54:28,684 - mysql.py[line:56] - INFO - 插入数据成功
    80. 

  80. 2024-12-20 13:20:53,794 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869976193772687360, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    81. 

  81. 2024-12-20 13:20:53,796 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869976193772687360
    82. 

  82. 2024-12-20 13:20:53,797 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    83. 

  83. 2024-12-20 13:20:53,798 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869976193772687360,code:1.00, cur_code:1.00
    84. 

  84. 2024-12-20 13:20:53,798 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869976193772687360,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    85. 

  85. 2024-12-20 13:20:53,799 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    86. 

  86. 2024-12-20 13:20:53,800 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869976193772687360:code:99.00
    87. 

  87. 2024-12-20 13:20:53,804 - redis.py[line:74] - INFO - 删除缓存状态信息success
    88. 

  88. 2024-12-20 13:20:53,806 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869976193772687360:code:99.00
    89. 

  89. 2024-12-20 13:20:53,806 - mysql.py[line:39] - INFO - mysql连接成功
    90. 

  90. 2024-12-20 13:20:53,807 - mysql.py[line:53] - INFO - sql:
    91. 

  91.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869976193772687360','2024/12/20 13:20:53','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    92. 

  92.         
    93. 

  93. 2024-12-20 13:20:53,808 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    94. 

  94. 2024-12-20 13:20:53,809 - utils.py[line:193] - INFO - voice_service ==> 0.001345s
    95. 

  95. 2024-12-20 13:20:53,810 - utils.py[line:191] - INFO - botservice,session:C1869976193772687360,uid:13810388849,nodeid:1.00 ==> 0.015738s
    96. 

  96. 2024-12-20 13:20:53,897 - mysql.py[line:56] - INFO - 插入数据成功
    97. 

  97. 2024-12-20 13:22:56,313 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869976704982847488, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    98. 

  98. 2024-12-20 13:22:56,315 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869976704982847488
    99. 

  99. 2024-12-20 13:22:56,316 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    100. 

  100. 2024-12-20 13:22:56,317 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869976704982847488,code:1.00, cur_code:1.00
    101. 

  101. 2024-12-20 13:22:56,318 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869976704982847488,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    102. 

  102. 2024-12-20 13:22:56,319 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    103. 

  103. 2024-12-20 13:22:56,320 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869976704982847488:code:99.00
    104. 

  104. 2024-12-20 13:22:56,323 - redis.py[line:74] - INFO - 删除缓存状态信息success
    105. 

  105. 2024-12-20 13:22:56,326 - mysql.py[line:39] - INFO - mysql连接成功
    106. 

  106. 2024-12-20 13:22:56,333 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869976704982847488:code:99.00
    107. 

  107. 2024-12-20 13:22:56,335 - mysql.py[line:53] - INFO - sql:
    108. 

  108.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869976704982847488','2024/12/20 13:22:56','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    109. 

  109.         
    110. 

  110. 2024-12-20 13:22:56,336 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    111. 

  111. 2024-12-20 13:22:56,337 - utils.py[line:193] - INFO - voice_service ==> 0.001067s
    112. 

  112. 2024-12-20 13:22:56,338 - utils.py[line:191] - INFO - botservice,session:C1869976704982847488,uid:13810388849,nodeid:1.00 ==> 0.024501s
    113. 

  113. 2024-12-20 13:22:56,477 - mysql.py[line:56] - INFO - 插入数据成功
    114. 

  114. 2024-12-20 13:27:27,792 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869977896395870208, uid: 13810388849, nodeId: start, ASR: start
    115. 

  115. 2024-12-20 13:27:27,792 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869977896395870208
    116. 

  116. 2024-12-20 13:27:27,792 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869977896395870208,code:start, cur_code:1.00
    117. 

  117. 2024-12-20 13:27:27,793 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869977896395870208:code:1.00
    118. 

  118. 2024-12-20 13:27:27,793 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    119. 

  119. 2024-12-20 13:27:27,794 - utils.py[line:193] - INFO - voice_service ==> 0.00026s
    120. 

  120. 2024-12-20 13:27:27,794 - utils.py[line:191] - INFO - botservice,session:C1869977896395870208,uid:13810388849,nodeid:start ==> 0.002139s
    121. 

  121. 2024-12-20 13:27:27,794 - mysql.py[line:39] - INFO - mysql连接成功
    122. 

  122. 2024-12-20 13:27:27,794 - mysql.py[line:53] - INFO - sql:
    123. 

  123.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869977896395870208','2024/12/20 13:27:27','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    124. 

  124.         
    125. 

  125. 2024-12-20 13:27:27,946 - mysql.py[line:56] - INFO - 插入数据成功
    126. 

  126. 2024-12-20 14:00:53,100 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869986257623453696, uid: 13810388849, nodeId: 1.00, ASR: 初三初三。
    127. 

  127. 2024-12-20 14:00:53,102 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869986257623453696
    128. 

  128. 2024-12-20 14:00:53,103 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    129. 

  129. 2024-12-20 14:00:53,104 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869986257623453696,code:1.00, cur_code:1.00
    130. 

  130. 2024-12-20 14:00:53,160 - request_utils.py[line:133] - INFO - intent service:{'ans': '再说一遍', 'doc_id': 5612, 'score': 0.5663903951644897, 'isFaq': False, 'recall': 'emb', 'class': '未听清', 'subclass': '未听清', 'query': '初三初三', 'intent': 'others', 'status': 4}
    131. 

  131. 2024-12-20 14:00:53,161 - utils.py[line:193] - INFO - intent_service ==> 0.056222s
    132. 

  132. 2024-12-20 14:00:53,161 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869986257623453696,code:1.00,opt:[{'title': 'others', 'asr': '初三初三', 'isFaq': False, 'faqContent': ''}]
    133. 

  133. 2024-12-20 14:00:53,162 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869986257623453696:code:1.00
    134. 

  134. 2024-12-20 14:00:53,166 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    135. 

  135. 2024-12-20 14:00:53,168 - mysql.py[line:39] - INFO - mysql连接成功
    136. 

  136. 2024-12-20 14:00:53,170 - utils.py[line:193] - INFO - voice_service ==> 0.004658s
    137. 

  137. 2024-12-20 14:00:53,170 - mysql.py[line:53] - INFO - sql:
    138. 

  138.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869986257623453696','2024/12/20 14:00:53','13810388849','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "初三初三"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "初三初三", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    139. 

  139.         
    140. 

  140. 2024-12-20 14:00:53,174 - utils.py[line:191] - INFO - botservice,session:C1869986257623453696,uid:13810388849,nodeid:1.00 ==> 0.073261s
    141. 

  141. 2024-12-20 14:00:53,233 - mysql.py[line:56] - INFO - 插入数据成功
    142. 

  142. 2024-12-20 14:01:17,821 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869986257623453696, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    143. 

  143. 2024-12-20 14:01:17,824 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869986257623453696
    144. 

  144. 2024-12-20 14:01:17,825 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 3, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '初三初三', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '啊，不对不对不对，加我没有加错，但是我加的都已经少了', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': 'normal'}
    145. 

  145. 2024-12-20 14:01:17,826 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869986257623453696,code:1.00, cur_code:1.00
    146. 

  146. 2024-12-20 14:01:17,827 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869986257623453696,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    147. 

  147. 2024-12-20 14:01:17,827 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    148. 

  148. 2024-12-20 14:01:17,828 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869986257623453696:code:99.00
    149. 

  149. 2024-12-20 14:01:17,832 - redis.py[line:74] - INFO - 删除缓存状态信息success
    150. 

  150. 2024-12-20 14:01:17,833 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869986257623453696:code:99.00
    151. 

  151. 2024-12-20 14:01:17,834 - mysql.py[line:39] - INFO - mysql连接成功
    152. 

  152. 2024-12-20 14:01:17,836 - mysql.py[line:53] - INFO - sql:
    153. 

  153.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869986257623453696','2024/12/20 14:01:17','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "初三初三"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "啊，不对不对不对，加我没有加错，但是我加的都已经少了"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 3, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "初三初三", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "啊，不对不对不对，加我没有加错，但是我加的都已经少了", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    154. 

  154.         
    155. 

  155. 2024-12-20 14:01:17,836 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    156. 

  156. 2024-12-20 14:01:17,837 - utils.py[line:193] - INFO - voice_service ==> 0.002194s
    157. 

  157. 2024-12-20 14:01:17,838 - utils.py[line:191] - INFO - botservice,session:C1869986257623453696,uid:13810388849,nodeid:1.00 ==> 0.016993s
    158. 

  158. 2024-12-20 14:01:18,078 - mysql.py[line:56] - INFO - 插入数据成功
    159. 

  159. 2024-12-20 14:08:48,001 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869988154883313664, uid: 15663022111, nodeId: 1.10, ASR: ASR408error
    160. 

  160. 2024-12-20 14:08:48,002 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869988154883313664
    161. 

  161. 2024-12-20 14:08:48,003 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    162. 

  162. 2024-12-20 14:08:48,004 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869988154883313664,code:1.10, cur_code:1.10
    163. 

  163. 2024-12-20 14:08:48,013 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869988154883313664,code:1.10,opt:[{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}]
    164. 

  164. 2024-12-20 14:08:48,014 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  1.10
    165. 

  165. 2024-12-20 14:08:48,015 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869988154883313664:code:1.10
    166. 

  166. 2024-12-20 14:08:48,019 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    167. 

  167. 2024-12-20 14:08:48,020 - utils.py[line:193] - INFO - voice_service ==> 0.001561s
    168. 

  168. 2024-12-20 14:08:48,022 - mysql.py[line:39] - INFO - mysql连接成功
    169. 

  169. 2024-12-20 14:08:48,031 - utils.py[line:191] - INFO - botservice,session:C1869988154883313664,uid:15663022111,nodeid:1.10 ==> 0.030414s
    170. 

  170. 2024-12-20 14:08:48,031 - mysql.py[line:53] - INFO - sql:
    171. 

  171.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869988154883313664','2024/12/20 14:08:48','15663022111','10001','未听清','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "ASR408error"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    172. 

  172.         
    173. 

  173. 2024-12-20 14:08:48,207 - mysql.py[line:56] - INFO - 插入数据成功
    174. 

  174. 2024-12-20 14:10:45,880 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869988154883313664, uid: 15663022111, nodeId: 101.00, ASR: ASR408error
    175. 

  175. 2024-12-20 14:10:45,882 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869988154883313664
    176. 

  176. 2024-12-20 14:10:45,883 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'FAQ', 'asr': '居民用水多少钱一吨', 'isFaq': True, 'faqContent': '居民用水2.95元/吨，非居民请登录微信公众号佳木斯供水-网上营业厅-业务办理-水价信息查寻', 'firstclass': 'FAQ', 'subclass': '水价咨询'}], 'nodeName': '欢迎语'}, {'code': '101.00', 'question': '居民用水2.95元/吨，非居民请登录微信公众号佳木斯供水-网上营业厅-业务办理-水价信息查寻&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '户号查询', 'asr': '查户号', 'isFaq': False, 'faqContent': ''}], 'nodeName': '其他服务'}, {'code': '3.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查户号', 'businessContent': ''}], 'nodeName': '自动识别户号信息'}, {'code': '3.10', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '15001033577', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '3.20', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '15001033577', 'businessContent': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.'}], 'nodeName': '户号查询'}, {'code': '3.30', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报呼号'}, {'code': '3.30', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报呼号'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    177. 

  177. 2024-12-20 14:10:45,884 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869988154883313664,code:101.00, cur_code:101.00
    178. 

  178. 2024-12-20 14:10:45,884 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869988154883313664,code:101.00,opt:[{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}]
    179. 

  179. 2024-12-20 14:10:45,885 - utils.py[line:117] - INFO - uid:15663022111:code from 101.00 to  101.00
    180. 

  180. 2024-12-20 14:10:45,886 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869988154883313664:code:101.00
    181. 

  181. 2024-12-20 14:10:45,889 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    182. 

  182. 2024-12-20 14:10:45,890 - utils.py[line:193] - INFO - voice_service ==> 0.001906s
    183. 

  183. 2024-12-20 14:10:45,891 - mysql.py[line:39] - INFO - mysql连接成功
    184. 

  184. 2024-12-20 14:10:45,892 - utils.py[line:191] - INFO - botservice,session:C1869988154883313664,uid:15663022111,nodeid:101.00 ==> 0.011497s
    185. 

  185. 2024-12-20 14:10:45,893 - mysql.py[line:53] - INFO - sql:
    186. 

  186.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869988154883313664','2024/12/20 14:10:45','15663022111','10001','水价咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "ASR408error"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "居民用水多少钱一吨"], ["居民用水2.95元/吨，非居民请登录微信公众号佳木斯供水-网上营业厅-业务办理-水价信息查寻&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "查户号"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "ASR408error"], ["根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "ASR408error"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "居民用水多少钱一吨", "isFaq": true, "faqContent": "居民用水2.95元/吨，非居民请登录微信公众号佳木斯供水-网上营业厅-业务办理-水价信息查寻", "firstclass": "FAQ", "subclass": "水价咨询"}], "nodeName": "欢迎语"}, {"code": "101.00", "question": "居民用水2.95元/吨，非居民请登录微信公众号佳木斯供水-网上营业厅-业务办理-水价信息查寻&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "户号查询", "asr": "查户号", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}, {"code": "3.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查户号", "businessContent": ""}], "nodeName": "自动识别户号信息"}, {"code": "3.10", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "others", "asr": "15001033577", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "3.20", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "15001033577", "businessContent": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2."}], "nodeName": "户号查询"}, {"code": "3.30", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "播报呼号"}, {"code": "3.30", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报呼号"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    187. 

  187.         
    188. 

  188. 2024-12-20 14:10:46,029 - mysql.py[line:56] - INFO - 插入数据成功
    189. 

  189. 2024-12-20 14:34:12,678 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869994577327427584, uid: 15663022111, nodeId: 1.10, ASR: 嗯。
    190. 

  190. 2024-12-20 14:34:12,688 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869994577327427584
    191. 

  191. 2024-12-20 14:34:12,689 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    192. 

  192. 2024-12-20 14:34:12,689 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869994577327427584,code:1.10, cur_code:1.10
    193. 

  193. 2024-12-20 14:34:12,736 - request_utils.py[line:133] - INFO - intent service:{'ans': '再见', 'doc_id': 5767, 'score': 0.974940299987793, 'intent': '准备结束', 'class': '准备结束', 'subclass': '准备结束', 'isFaq': False, 'recall': 'emb', 'query': '嗯', 'status': 2}
    194. 

  194. 2024-12-20 14:34:12,737 - utils.py[line:193] - INFO - intent_service ==> 0.047086s
    195. 

  195. 2024-12-20 14:34:12,748 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869994577327427584,code:1.10,opt:[{'title': '准备结束', 'asr': '嗯', 'isFaq': False, 'faqContent': '', 'firstclass': '准备结束', 'subclass': '准备结束'}]
    196. 

  196. 2024-12-20 14:34:12,749 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  100.01
    197. 

  197. 2024-12-20 14:34:12,749 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869994577327427584:code:100.01
    198. 

  198. 2024-12-20 14:34:12,752 - redis.py[line:74] - INFO - 删除缓存状态信息success
    199. 

  199. 2024-12-20 14:34:12,753 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869994577327427584:code:100.01
    200. 

  200. 2024-12-20 14:34:12,755 - mysql.py[line:39] - INFO - mysql连接成功
    201. 

  201. 2024-12-20 14:34:12,764 - request_utils.py[line:105] - INFO - 获取voice url成功:感谢您的来电，祝您生活愉快，再见！
    202. 

  202. 2024-12-20 14:34:12,765 - mysql.py[line:53] - INFO - sql:
    203. 

  203.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869994577327427584','2024/12/20 14:34:12','15663022111','10001','准备结束','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "嗯"], ["感谢您的来电，祝您生活愉快，再见！", ""]]}','{"code": "100.01", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "准备结束", "asr": "嗯", "isFaq": false, "faqContent": "", "firstclass": "准备结束", "subclass": "准备结束"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "感谢您的来电，祝您生活愉快，再见！", "status": "hang"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    204. 

  204.         
    205. 

  205. 2024-12-20 14:34:12,766 - utils.py[line:193] - INFO - voice_service ==> 0.002501s
    206. 

  206. 2024-12-20 14:34:12,768 - utils.py[line:191] - INFO - botservice,session:C1869994577327427584,uid:15663022111,nodeid:1.10 ==> 0.090067s
    207. 

  207. 2024-12-20 14:34:12,869 - mysql.py[line:56] - INFO - 插入数据成功
    208. 

  208. 2024-12-20 14:35:44,394 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869994938394087424, uid: 15663022111, nodeId: 1.10, ASR: 供水库号过户需准备什么？
    209. 

  209. 2024-12-20 14:35:44,396 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869994938394087424
    210. 

  210. 2024-12-20 14:35:44,397 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    211. 

  211. 2024-12-20 14:35:44,397 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869994938394087424,code:1.10, cur_code:1.10
    212. 

  212. 2024-12-20 14:35:44,466 - request_utils.py[line:133] - INFO - intent service:{'ans': '居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理', 'doc_id': 7140, 'score': 0.9972840547561646, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '供水户号过户', 'isFaq': True, 'recall': 'emb', 'query': '供水库号过户需准备什么', 'status': 2}
    213. 

  213. 2024-12-20 14:35:44,467 - utils.py[line:193] - INFO - intent_service ==> 0.069225s
    214. 

  214. 2024-12-20 14:35:44,468 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869994938394087424,code:1.10,opt:[{'title': 'FAQ', 'asr': '供水库号过户需准备什么', 'isFaq': True, 'faqContent': '居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理', 'firstclass': 'FAQ', 'subclass': '供水户号过户'}]
    215. 

  215. 2024-12-20 14:35:44,468 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  101.00
    216. 

  216. 2024-12-20 14:35:44,469 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869994938394087424:code:101.00
    217. 

  217. 2024-12-20 14:35:44,471 - request_utils.py[line:105] - INFO - 获取voice url成功:居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理
    218. 

  218. 2024-12-20 14:35:44,472 - utils.py[line:193] - INFO - voice_service ==> 0.001309s
    219. 

  219. 2024-12-20 14:35:44,473 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    220. 

  220. 2024-12-20 14:35:44,473 - mysql.py[line:39] - INFO - mysql连接成功
    221. 

  221. 2024-12-20 14:35:44,473 - utils.py[line:193] - INFO - voice_service ==> 0.001221s
    222. 

  222. 2024-12-20 14:35:44,475 - mysql.py[line:53] - INFO - sql:
    223. 

  223.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869994938394087424','2024/12/20 14:35:44','15663022111','10001','供水户号过户','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "供水库号过户需准备什么"], ["居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "供水库号过户需准备什么", "isFaq": true, "faqContent": "居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理", "firstclass": "FAQ", "subclass": "供水户号过户"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "居民用户需要到供水公司办理过户，携带房照复印件和身份证复印件，水费收据一张，到供水大厅办理，也可以登录佳木斯供水公众号，在网上营业厅-户名变更里办理&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    224. 

  224.         
    225. 

  225. 2024-12-20 14:35:44,475 - utils.py[line:191] - INFO - botservice,session:C1869994938394087424,uid:15663022111,nodeid:1.10 ==> 0.080832s
    226. 

  226. 2024-12-20 14:35:44,825 - mysql.py[line:56] - INFO - 插入数据成功
    227. 

  227. 2024-12-20 15:21:13,921 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1870006465524273152, uid: 15663022111, nodeId: 1.00, ASR: DTMF(1)DTMF
    228. 

  228. 2024-12-20 15:21:13,921 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1870006465524273152
    229. 

  229. 2024-12-20 15:21:13,921 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    230. 

  230. 2024-12-20 15:21:13,921 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1870006465524273152,code:1.00, cur_code:1.00
    231. 

  231. 2024-12-20 15:21:13,921 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1870006465524273152,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    232. 

  232. 2024-12-20 15:21:13,921 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.10
    233. 

  233. 2024-12-20 15:21:13,922 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1870006465524273152:code:1.10
    234. 

  234. 2024-12-20 15:21:13,922 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    235. 

  235. 2024-12-20 15:21:13,922 - utils.py[line:193] - INFO - voice_service ==> 0.000274s
    236. 

  236. 2024-12-20 15:21:13,923 - utils.py[line:191] - INFO - botservice,session:C1870006465524273152,uid:15663022111,nodeid:1.00 ==> 0.002019s
    237. 

  237. 2024-12-20 15:21:13,923 - mysql.py[line:39] - INFO - mysql连接成功
    238. 

  238. 2024-12-20 15:21:13,924 - mysql.py[line:53] - INFO - sql:
    239. 

  239.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1870006465524273152','2024/12/20 15:21:13','15663022111','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    240. 

  240.         
    241. 

  241. 2024-12-20 15:21:14,031 - mysql.py[line:56] - INFO - 插入数据成功
    242.