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log.log.2024-12-18

log.log.2024-12-18 272 KB
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  1. 2024-12-19 11:19:49,926 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583388990640128, uid: 1017, nodeId: start, ASR: start
    2. 

  2. 2024-12-19 11:19:49,954 - redis.py[line:61] - INFO - 没有缓存信息:uid:1017,session:C1869583388990640128
    3. 

  3. 2024-12-19 11:19:49,954 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869583388990640128,code:start, cur_code:1.00
    4. 

  4. 2024-12-19 11:19:49,954 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869583388990640128:code:1.00
    5. 

  5. 2024-12-19 11:19:49,955 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    6. 

  6. 2024-12-19 11:19:49,955 - utils.py[line:193] - INFO - voice_service ==> 0.000295s
    7. 

  7. 2024-12-19 11:19:49,955 - utils.py[line:191] - INFO - botservice,session:C1869583388990640128,uid:1017,nodeid:start ==> 0.028579s
    8. 

  8. 2024-12-19 11:19:49,956 - mysql.py[line:39] - INFO - mysql连接成功
    9. 

  9. 2024-12-19 11:19:49,956 - mysql.py[line:53] - INFO - sql:
    10. 

  10.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583388990640128','2024/12/19 11:19:49','1017','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    11. 

  11.         
    12. 

  12. 2024-12-19 11:19:50,013 - mysql.py[line:56] - INFO - 插入数据成功
    13. 

  13. 2024-12-19 11:20:12,801 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583485036007424, uid: 1017, nodeId: start, ASR: start
    14. 

  14. 2024-12-19 11:20:12,802 - redis.py[line:61] - INFO - 没有缓存信息:uid:1017,session:C1869583485036007424
    15. 

  15. 2024-12-19 11:20:12,802 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869583485036007424,code:start, cur_code:1.00
    16. 

  16. 2024-12-19 11:20:12,802 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869583485036007424:code:1.00
    17. 

  17. 2024-12-19 11:20:12,802 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    18. 

  18. 2024-12-19 11:20:12,803 - utils.py[line:193] - INFO - voice_service ==> 0.000255s
    19. 

  19. 2024-12-19 11:20:12,803 - utils.py[line:191] - INFO - botservice,session:C1869583485036007424,uid:1017,nodeid:start ==> 0.001647s
    20. 

  20. 2024-12-19 11:20:12,803 - mysql.py[line:39] - INFO - mysql连接成功
    21. 

  21. 2024-12-19 11:20:12,804 - mysql.py[line:53] - INFO - sql:
    22. 

  22.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583485036007424','2024/12/19 11:20:12','1017','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    23. 

  23.         
    24. 

  24. 2024-12-19 11:20:12,860 - mysql.py[line:56] - INFO - 插入数据成功
    25. 

  25. 2024-12-19 11:20:24,935 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583485036007424, uid: 1017, nodeId: 1.00, ASR: DTMF(1)DTMF
    26. 

  26. 2024-12-19 11:20:24,939 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:1017,session:C1869583485036007424
    27. 

  27. 2024-12-19 11:20:24,939 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    28. 

  28. 2024-12-19 11:20:24,939 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869583485036007424,code:1.00, cur_code:1.00
    29. 

  29. 2024-12-19 11:20:24,940 - AiBot.py[line:54] - INFO - 智能客服:uid:1017,sessionId:C1869583485036007424,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    30. 

  30. 2024-12-19 11:20:24,953 - utils.py[line:117] - INFO - uid:1017:code from 1.00 to  1.10
    31. 

  31. 2024-12-19 11:20:24,954 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869583485036007424:code:1.10
    32. 

  32. 2024-12-19 11:20:24,954 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    33. 

  33. 2024-12-19 11:20:24,955 - utils.py[line:193] - INFO - voice_service ==> 0.000336s
    34. 

  34. 2024-12-19 11:20:24,955 - utils.py[line:191] - INFO - botservice,session:C1869583485036007424,uid:1017,nodeid:1.00 ==> 0.019483s
    35. 

  35. 2024-12-19 11:20:24,956 - mysql.py[line:39] - INFO - mysql连接成功
    36. 

  36. 2024-12-19 11:20:24,956 - mysql.py[line:53] - INFO - sql:
    37. 

  37.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583485036007424','2024/12/19 11:20:24','1017','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    38. 

  38.         
    39. 

  39. 2024-12-19 11:20:25,112 - mysql.py[line:56] - INFO - 插入数据成功
    40. 

  40. 2024-12-19 11:20:46,972 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583624471449600, uid: 13810388849, nodeId: start, ASR: start
    41. 

  41. 2024-12-19 11:20:46,973 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869583624471449600
    42. 

  42. 2024-12-19 11:20:46,973 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869583624471449600,code:start, cur_code:1.00
    43. 

  43. 2024-12-19 11:20:46,973 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869583624471449600:code:1.00
    44. 

  44. 2024-12-19 11:20:46,974 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    45. 

  45. 2024-12-19 11:20:46,974 - utils.py[line:193] - INFO - voice_service ==> 0.00027s
    46. 

  46. 2024-12-19 11:20:46,974 - utils.py[line:191] - INFO - botservice,session:C1869583624471449600,uid:13810388849,nodeid:start ==> 0.001543s
    47. 

  47. 2024-12-19 11:20:46,975 - mysql.py[line:39] - INFO - mysql连接成功
    48. 

  48. 2024-12-19 11:20:46,975 - mysql.py[line:53] - INFO - sql:
    49. 

  49.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583624471449600','2024/12/19 11:20:46','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    50. 

  50.         
    51. 

  51. 2024-12-19 11:20:47,204 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583485036007424, uid: 1017, nodeId: 1.10, ASR: 我跟安装自来水是你。
    52. 

  52. 2024-12-19 11:20:47,291 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:1017,session:C1869583485036007424
    53. 

  53. 2024-12-19 11:20:47,291 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    54. 

  54. 2024-12-19 11:20:47,292 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869583485036007424,code:1.10, cur_code:1.10
    55. 

  55. 2024-12-19 11:20:47,311 - request_utils.py[line:133] - INFO - intent service:{'ans': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。', 'doc_id': 5897, 'score': 0.9653834700584412, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '供水报装', 'isFaq': True, 'recall': 'emb', 'query': '我跟安装自来水是你', 'status': 2}
    56. 

  56. 2024-12-19 11:20:47,311 - utils.py[line:193] - INFO - intent_service ==> 0.01956s
    57. 

  57. 2024-12-19 11:20:47,312 - AiBot.py[line:54] - INFO - 智能客服:uid:1017,sessionId:C1869583485036007424,code:1.10,opt:[{'title': 'FAQ', 'asr': '我跟安装自来水是你', 'isFaq': True, 'faqContent': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。', 'firstclass': 'FAQ', 'subclass': '供水报装'}]
    58. 

  58. 2024-12-19 11:20:47,312 - utils.py[line:117] - INFO - uid:1017:code from 1.10 to  101.00
    59. 

  59. 2024-12-19 11:20:47,313 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869583485036007424:code:101.00
    60. 

  60. 2024-12-19 11:20:47,314 - request_utils.py[line:105] - INFO - 获取voice url成功:线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。
    61. 

  61. 2024-12-19 11:20:47,314 - utils.py[line:193] - INFO - voice_service ==> 0.000644s
    62. 

  62. 2024-12-19 11:20:47,314 - mysql.py[line:39] - INFO - mysql连接成功
    63. 

  63. 2024-12-19 11:20:47,315 - mysql.py[line:53] - INFO - sql:
    64. 

  64.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583485036007424','2024/12/19 11:20:47','1017','10001','供水报装','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "我跟安装自来水是你"], ["线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "我跟安装自来水是你", "isFaq": true, "faqContent": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。", "firstclass": "FAQ", "subclass": "供水报装"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    65. 

  65.         
    66. 

  66. 2024-12-19 11:20:47,315 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    67. 

  67. 2024-12-19 11:20:47,316 - utils.py[line:193] - INFO - voice_service ==> 0.000738s
    68. 

  68. 2024-12-19 11:20:47,316 - utils.py[line:191] - INFO - botservice,session:C1869583485036007424,uid:1017,nodeid:1.10 ==> 0.112344s
    69. 

  69. 2024-12-19 11:20:47,360 - mysql.py[line:56] - INFO - 插入数据成功
    70. 

  70. 2024-12-19 11:20:47,427 - mysql.py[line:56] - INFO - 插入数据成功
    71. 

  71. 2024-12-19 11:21:15,924 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583747217756160, uid: 13810388849, nodeId: start, ASR: start
    72. 

  72. 2024-12-19 11:21:15,925 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869583747217756160
    73. 

  73. 2024-12-19 11:21:15,925 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869583747217756160,code:start, cur_code:1.00
    74. 

  74. 2024-12-19 11:21:15,925 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869583747217756160:code:1.00
    75. 

  75. 2024-12-19 11:21:15,926 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    76. 

  76. 2024-12-19 11:21:15,927 - mysql.py[line:39] - INFO - mysql连接成功
    77. 

  77. 2024-12-19 11:21:15,937 - utils.py[line:193] - INFO - voice_service ==> 0.011045s
    78. 

  78. 2024-12-19 11:21:15,937 - mysql.py[line:53] - INFO - sql:
    79. 

  79.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583747217756160','2024/12/19 11:21:15','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    80. 

  80.         
    81. 

  81. 2024-12-19 11:21:15,938 - utils.py[line:191] - INFO - botservice,session:C1869583747217756160,uid:13810388849,nodeid:start ==> 0.013852s
    82. 

  82. 2024-12-19 11:21:16,088 - mysql.py[line:56] - INFO - 插入数据成功
    83. 

  83. 2024-12-19 11:22:13,836 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869583747217756160, uid: 13810388849, nodeId: 1.10, ASR: 不用打了下还是没有还是没有，是不是区域的问题。嗯，这儿漏水报修。
    84. 

  84. 2024-12-19 11:22:13,837 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869583747217756160
    85. 

  85. 2024-12-19 11:22:13,837 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '哦，又开始了，真正是天津市砖刷进去', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    86. 

  86. 2024-12-19 11:22:13,837 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869583747217756160,code:1.10, cur_code:1.10
    87. 

  87. 2024-12-19 11:22:13,893 - request_utils.py[line:133] - INFO - intent service:{'ans': '我家漏水了', 'doc_id': 2793, 'score': 0.9755723476409912, 'intent': '转人工', 'class': '报修', 'subclass': '漏水报修', 'isFaq': False, 'recall': 'emb', 'query': '不用打了下还是没有还是没有，是不是区域的问题。嗯，这儿漏水报修', 'status': 2}
    88. 

  88. 2024-12-19 11:22:13,894 - utils.py[line:193] - INFO - intent_service ==> 0.056533s
    89. 

  89. 2024-12-19 11:22:13,894 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869583747217756160,code:1.10,opt:[{'title': '转人工', 'asr': '不用打了下还是没有还是没有，是不是区域的问题。嗯，这儿漏水报修', 'isFaq': False, 'faqContent': '', 'firstclass': '报修', 'subclass': '漏水报修'}]
    90. 

  90. 2024-12-19 11:22:13,894 - utils.py[line:117] - INFO - uid:13810388849:code from 1.10 to  99.00
    91. 

  91. 2024-12-19 11:22:13,894 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869583747217756160:code:99.00
    92. 

  92. 2024-12-19 11:22:13,895 - redis.py[line:74] - INFO - 删除缓存状态信息success
    93. 

  93. 2024-12-19 11:22:13,896 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869583747217756160:code:99.00
    94. 

  94. 2024-12-19 11:22:13,896 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    95. 

  95. 2024-12-19 11:22:13,896 - mysql.py[line:39] - INFO - mysql连接成功
    96. 

  96. 2024-12-19 11:22:13,896 - utils.py[line:193] - INFO - voice_service ==> 0.000312s
    97. 

  97. 2024-12-19 11:22:13,897 - mysql.py[line:53] - INFO - sql:
    98. 

  98.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869583747217756160','2024/12/19 11:22:13','13810388849','10001','漏水报修','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "哦，又开始了，真正是天津市砖刷进去"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "不用打了下还是没有还是没有，是不是区域的问题。嗯，这儿漏水报修"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "哦，又开始了，真正是天津市砖刷进去", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "转人工", "asr": "不用打了下还是没有还是没有，是不是区域的问题。嗯，这儿漏水报修", "isFaq": false, "faqContent": "", "firstclass": "报修", "subclass": "漏水报修"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    99. 

  99.         
    100. 

  100. 2024-12-19 11:22:13,897 - utils.py[line:191] - INFO - botservice,session:C1869583747217756160,uid:13810388849,nodeid:1.10 ==> 0.060411s
    101. 

  101. 2024-12-19 11:22:14,031 - mysql.py[line:56] - INFO - 插入数据成功
    102. 

  102. 2024-12-19 11:22:56,430 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584171295444992, uid: 1017, nodeId: start, ASR: start
    103. 

  103. 2024-12-19 11:22:56,431 - redis.py[line:61] - INFO - 没有缓存信息:uid:1017,session:C1869584171295444992
    104. 

  104. 2024-12-19 11:22:56,431 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869584171295444992,code:start, cur_code:1.00
    105. 

  105. 2024-12-19 11:22:56,432 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869584171295444992:code:1.00
    106. 

  106. 2024-12-19 11:22:56,433 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    107. 

  107. 2024-12-19 11:22:56,434 - utils.py[line:193] - INFO - voice_service ==> 0.000674s
    108. 

  108. 2024-12-19 11:22:56,435 - utils.py[line:191] - INFO - botservice,session:C1869584171295444992,uid:1017,nodeid:start ==> 0.005005s
    109. 

  109. 2024-12-19 11:22:56,437 - mysql.py[line:39] - INFO - mysql连接成功
    110. 

  110. 2024-12-19 11:22:56,438 - mysql.py[line:53] - INFO - sql:
    111. 

  111.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584171295444992','2024/12/19 11:22:56','1017','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    112. 

  112.         
    113. 

  113. 2024-12-19 11:22:56,803 - mysql.py[line:56] - INFO - 插入数据成功
    114. 

  114. 2024-12-19 11:23:39,783 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584130589724672, uid: 13810388849, nodeId: 101.00, ASR: 漏水报修。
    115. 

  115. 2024-12-19 11:23:39,784 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584130589724672
    116. 

  116. 2024-12-19 11:23:39,785 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'FAQ', 'asr': '潭水税', 'isFaq': True, 'faqContent': '您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。', 'firstclass': 'FAQ', 'subclass': '缴费咨询'}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    117. 

  117. 2024-12-19 11:23:39,785 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584130589724672,code:101.00, cur_code:101.00
    118. 

  118. 2024-12-19 11:23:39,786 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584130589724672,code:101.00,opt:[{'title': '报修', 'asr': '漏水报修', 'isFaq': False, 'faqContent': ''}]
    119. 

  119. 2024-12-19 11:23:39,787 - utils.py[line:117] - INFO - uid:13810388849:code from 101.00 to  99.00
    120. 

  120. 2024-12-19 11:23:39,787 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584130589724672:code:99.00
    121. 

  121. 2024-12-19 11:23:39,790 - redis.py[line:74] - INFO - 删除缓存状态信息success
    122. 

  122. 2024-12-19 11:23:39,791 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584130589724672:code:99.00
    123. 

  123. 2024-12-19 11:23:39,792 - mysql.py[line:39] - INFO - mysql连接成功
    124. 

  124. 2024-12-19 11:23:39,793 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    125. 

  125. 2024-12-19 11:23:39,795 - mysql.py[line:53] - INFO - sql:
    126. 

  126.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584130589724672','2024/12/19 11:23:39','13810388849','10001','缴费咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "潭水税"], ["您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "漏水报修"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "潭水税", "isFaq": true, "faqContent": "您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。", "firstclass": "FAQ", "subclass": "缴费咨询"}], "nodeName": "欢迎语"}, {"code": "101.00", "question": "您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "报修", "asr": "漏水报修", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    127. 

  127.         
    128. 

  128. 2024-12-19 11:23:39,796 - utils.py[line:193] - INFO - voice_service ==> 0.002823s
    129. 

  129. 2024-12-19 11:23:39,799 - utils.py[line:191] - INFO - botservice,session:C1869584130589724672,uid:13810388849,nodeid:101.00 ==> 0.015981s
    130. 

  130. 2024-12-19 11:23:41,419 - mysql.py[line:56] - INFO - 插入数据成功
    131. 

  131. 2024-12-19 11:24:50,312 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: start, ASR: start
    132. 

  132. 2024-12-19 11:24:50,313 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869584649232191488
    133. 

  133. 2024-12-19 11:24:50,314 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:start, cur_code:1.00
    134. 

  134. 2024-12-19 11:24:50,315 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:1.00
    135. 

  135. 2024-12-19 11:24:50,318 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    136. 

  136. 2024-12-19 11:24:50,319 - mysql.py[line:39] - INFO - mysql连接成功
    137. 

  137. 2024-12-19 11:24:50,335 - utils.py[line:193] - INFO - voice_service ==> 0.017469s
    138. 

  138. 2024-12-19 11:24:50,335 - mysql.py[line:53] - INFO - sql:
    139. 

  139.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:24:50','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    140. 

  140.         
    141. 

  141. 2024-12-19 11:24:50,335 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:start ==> 0.023566s
    142. 

  142. 2024-12-19 11:24:50,453 - mysql.py[line:56] - INFO - 插入数据成功
    143. 

  143. 2024-12-19 11:25:02,188 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: 1.00, ASR: DTMF(1)DTMF
    144. 

  144. 2024-12-19 11:25:02,189 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584649232191488
    145. 

  145. 2024-12-19 11:25:02,191 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    146. 

  146. 2024-12-19 11:25:02,191 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:1.00, cur_code:1.00
    147. 

  147. 2024-12-19 11:25:02,192 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    148. 

  148. 2024-12-19 11:25:02,193 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  1.10
    149. 

  149. 2024-12-19 11:25:02,193 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:1.10
    150. 

  150. 2024-12-19 11:25:02,198 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    151. 

  151. 2024-12-19 11:25:02,200 - mysql.py[line:39] - INFO - mysql连接成功
    152. 

  152. 2024-12-19 11:25:02,202 - utils.py[line:193] - INFO - voice_service ==> 0.004923s
    153. 

  153. 2024-12-19 11:25:02,202 - mysql.py[line:53] - INFO - sql:
    154. 

  154.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:25:02','13810388849','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    155. 

  155.         
    156. 

  156. 2024-12-19 11:25:02,205 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:1.00 ==> 0.017052s
    157. 

  157. 2024-12-19 11:25:02,435 - mysql.py[line:56] - INFO - 插入数据成功
    158. 

  158. 2024-12-19 11:26:25,745 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: 4.30, ASR: DTMF(1)DTMF
    159. 

  159. 2024-12-19 11:26:25,746 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584649232191488
    160. 

  160. 2024-12-19 11:26:25,746 - redis.py[line:56] - INFO - load cache: {'code': '4.30', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '水费查询', 'asr': '查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '欢迎语'}, {'code': '4.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '水费查询', 'asr': '查水费', 'isFaq': False, 'faqContent': ''}], 'nodeName': '其他服务'}, {'code': '4.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'status': 'normal'}
    161. 

  161. 2024-12-19 11:26:25,746 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:4.30, cur_code:4.30
    162. 

  162. 2024-12-19 11:26:25,747 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:4.30,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    163. 

  163. 2024-12-19 11:26:25,747 - utils.py[line:117] - INFO - uid:13810388849:code from 4.30 to  101.00
    164. 

  164. 2024-12-19 11:26:25,747 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:101.00
    165. 

  165. 2024-12-19 11:26:25,748 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    166. 

  166. 2024-12-19 11:26:25,749 - utils.py[line:193] - INFO - voice_service ==> 0.000403s
    167. 

  167. 2024-12-19 11:26:25,749 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:4.30 ==> 0.004286s
    168. 

  168. 2024-12-19 11:26:25,750 - mysql.py[line:39] - INFO - mysql连接成功
    169. 

  169. 2024-12-19 11:26:25,750 - mysql.py[line:53] - INFO - sql:
    170. 

  170.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:26:25','13810388849','10001','水费查询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "查一下我家水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "查水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "水费查询", "asr": "查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "欢迎语"}, {"code": "4.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "水费查询", "asr": "查水费", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}, {"code": "4.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    171. 

  171.         
    172. 

  172. 2024-12-19 11:26:26,565 - mysql.py[line:56] - INFO - 插入数据成功
    173. 

  173. 2024-12-19 11:27:00,627 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: 2.30, ASR: DTMF(1)DTMF
    174. 

  174. 2024-12-19 11:27:00,629 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584649232191488
    175. 

  175. 2024-12-19 11:27:00,630 - redis.py[line:56] - INFO - load cache: {'code': '2.30', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '水费查询', 'asr': '查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '欢迎语'}, {'code': '4.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '水费查询', 'asr': '查水费', 'isFaq': False, 'faqContent': ''}], 'nodeName': '其他服务'}, {'code': '4.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '停水咨询', 'asr': '我家怎么没水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}], 'nodeName': '其他服务'}, {'code': '2.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我家怎么没水了', 'businessContent': ''}], 'nodeName': '自动识别停水信息'}, {'code': '2.10', 'question': '请说您要查询的小区名称', 'option': [{'title': 'others', 'asr': '康华时代', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问小区名称'}, {'code': '2.20', 'question': '请说您要查询的小区名称', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '康华时代', 'businessContent': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2'}], 'nodeName': '停水信息查询'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'status': 'normal'}
    176. 

  176. 2024-12-19 11:27:00,631 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:2.30, cur_code:2.30
    177. 

  177. 2024-12-19 11:27:00,632 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:2.30,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    178. 

  178. 2024-12-19 11:27:00,633 - utils.py[line:117] - INFO - uid:13810388849:code from 2.30 to  101.00
    179. 

  179. 2024-12-19 11:27:00,633 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:101.00
    180. 

  180. 2024-12-19 11:27:00,637 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    181. 

  181. 2024-12-19 11:27:00,639 - utils.py[line:193] - INFO - voice_service ==> 0.002001s
    182. 

  182. 2024-12-19 11:27:00,640 - mysql.py[line:39] - INFO - mysql连接成功
    183. 

  183. 2024-12-19 11:27:00,640 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:2.30 ==> 0.01332s
    184. 

  184. 2024-12-19 11:27:00,642 - mysql.py[line:53] - INFO - sql:
    185. 

  185.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:27:00','13810388849','10001','水费查询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "查一下我家水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "查水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我家怎么没水了"], ["请说您要查询的小区名称", "康华时代"], ["请说您要查询的小区名称", "康华时代"], ["您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "水费查询", "asr": "查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "欢迎语"}, {"code": "4.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "水费查询", "asr": "查水费", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}, {"code": "4.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "停水咨询", "asr": "我家怎么没水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "其他服务"}, {"code": "2.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我家怎么没水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}, {"code": "2.10", "question": "请说您要查询的小区名称", "option": [{"title": "others", "asr": "康华时代", "isFaq": false, "faqContent": ""}], "nodeName": "询问小区名称"}, {"code": "2.20", "question": "请说您要查询的小区名称", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "康华时代", "businessContent": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2"}], "nodeName": "停水信息查询"}, {"code": "2.30", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报停水信息"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    186. 

  186.         
    187. 

  187. 2024-12-19 11:27:00,883 - mysql.py[line:56] - INFO - 插入数据成功
    188. 

  188. 2024-12-19 11:27:27,169 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: 3.10, ASR: DTMF(18810926929)DTMF
    189. 

  189. 2024-12-19 11:27:27,171 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584649232191488
    190. 

  190. 2024-12-19 11:27:27,172 - redis.py[line:56] - INFO - load cache: {'code': '3.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '水费查询', 'asr': '查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '欢迎语'}, {'code': '4.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '水费查询', 'asr': '查水费', 'isFaq': False, 'faqContent': ''}], 'nodeName': '其他服务'}, {'code': '4.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '停水咨询', 'asr': '我家怎么没水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}], 'nodeName': '其他服务'}, {'code': '2.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我家怎么没水了', 'businessContent': ''}], 'nodeName': '自动识别停水信息'}, {'code': '2.10', 'question': '请说您要查询的小区名称', 'option': [{'title': 'others', 'asr': '康华时代', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问小区名称'}, {'code': '2.20', 'question': '请说您要查询的小区名称', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '康华时代', 'businessContent': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2'}], 'nodeName': '停水信息查询'}, {'code': '2.30', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报停水信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '户号查询', 'asr': '我想查一下我家的表号呀', 'isFaq': False, 'faqContent': '', 'firstclass': '户号查询', 'subclass': '户号查询'}], 'nodeName': '其他服务'}, {'code': '3.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我想查一下我家的表号呀', 'businessContent': ''}], 'nodeName': '自动识别户号信息'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '请输入户主手机号， 已井号键结束。', 'status': 'normal'}
    191. 

  191. 2024-12-19 11:27:27,173 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:3.10, cur_code:3.10
    192. 

  192. 2024-12-19 11:27:27,174 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:3.10,opt:[{'title': 'others', 'asr': '18810926929', 'isFaq': False, 'faqContent': ''}]
    193. 

  193. 2024-12-19 11:27:27,175 - utils.py[line:117] - INFO - uid:13810388849:code from 3.10 to  3.20
    194. 

  194. 2024-12-19 11:27:27,193 - request_utils.py[line:187] - INFO - bussiness:{'data': {'contents': [{'createBy': None, 'createTime': None, 'updateBy': None, 'updateTime': None, 'remark': None, 'id': 10, 'userNo': '135790', 'cardNo': '111', 'ammeterNo': '222', 'name': '郭京京', 'phone': '18810926929', 'pumpingStationAddress': '东风区长胜社区长胜安居3号4-2-2', 'area': '东风区', 'street': None, 'neighbourhoodName': '复兴小区', 'buildingNo': '长胜安居3号', 'doorNo': '南区6#', 'statisticsTime': '2024-11-06', 'waterFees': 10.0, 'meterAmount': 22.0, 'meterReader': '曲宏海', 'meterReaderPhone': '17790681051'}]}, 'sessionId': 'C1869584649232191488', 'userId': '13810388849', 'nodeId': '3.20', 'code': '0'}, tools:user_phone_info, session:C1869584649232191488
    195. 

  195. 2024-12-19 11:27:27,198 - request_utils.py[line:193] - INFO - code:3.20,uid:13810388849, tools:user_phone_info,asr:18810926929, opt:[{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '18810926929', 'businessContent': '根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.'}]
    196. 

  196. 2024-12-19 11:27:27,199 - utils.py[line:193] - INFO - business_service ==> 0.023272s
    197. 

  197. 2024-12-19 11:27:27,199 - utils.py[line:117] - INFO - uid:13810388849:code from 3.20 to  3.30
    198. 

  198. 2024-12-19 11:27:27,200 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:3.30
    199. 

  199. 2024-12-19 11:27:27,202 - request_utils.py[line:105] - INFO - 获取voice url成功:根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.
    200. 

  200. 2024-12-19 11:27:27,202 - utils.py[line:193] - INFO - voice_service ==> 0.000664s
    201. 

  201. 2024-12-19 11:27:27,203 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:3.10 ==> 0.033852s
    202. 

  202. 2024-12-19 11:27:27,204 - mysql.py[line:39] - INFO - mysql连接成功
    203. 

  203. 2024-12-19 11:27:27,204 - mysql.py[line:53] - INFO - sql:
    204. 

  204.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:27:27','13810388849','10001','水费查询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "查一下我家水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "查水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我家怎么没水了"], ["请说您要查询的小区名称", "康华时代"], ["请说您要查询的小区名称", "康华时代"], ["您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我想查一下我家的表号呀"], ["请输入户主手机号， 已井号键结束。", "18810926929"], ["请输入户主手机号， 已井号键结束。", "18810926929"], ["根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.&", ""]]}','{"code": "3.30", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "水费查询", "asr": "查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "欢迎语"}, {"code": "4.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "水费查询", "asr": "查水费", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}, {"code": "4.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "停水咨询", "asr": "我家怎么没水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "其他服务"}, {"code": "2.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我家怎么没水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}, {"code": "2.10", "question": "请说您要查询的小区名称", "option": [{"title": "others", "asr": "康华时代", "isFaq": false, "faqContent": ""}], "nodeName": "询问小区名称"}, {"code": "2.20", "question": "请说您要查询的小区名称", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "康华时代", "businessContent": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2"}], "nodeName": "停水信息查询"}, {"code": "2.30", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报停水信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "户号查询", "asr": "我想查一下我家的表号呀", "isFaq": false, "faqContent": "", "firstclass": "户号查询", "subclass": "户号查询"}], "nodeName": "其他服务"}, {"code": "3.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我想查一下我家的表号呀", "businessContent": ""}], "nodeName": "自动识别户号信息"}, {"code": "3.10", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "others", "asr": "18810926929", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "3.20", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "18810926929", "businessContent": "根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2."}], "nodeName": "户号查询"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.&", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    205. 

  205.         
    206. 

  206. 2024-12-19 11:27:27,298 - mysql.py[line:56] - INFO - 插入数据成功
    207. 

  207. 2024-12-19 11:27:51,627 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869584649232191488, uid: 13810388849, nodeId: 101.00, ASR: 我要出趟远门，我这水表怎么处理啊？
    208. 

  208. 2024-12-19 11:27:51,629 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869584649232191488
    209. 

  209. 2024-12-19 11:27:51,630 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '水费查询', 'asr': '查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '欢迎语'}, {'code': '4.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '水费查询', 'asr': '查水费', 'isFaq': False, 'faqContent': ''}], 'nodeName': '其他服务'}, {'code': '4.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '查水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '123456', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '123456', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报水费信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '停水咨询', 'asr': '我家怎么没水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}], 'nodeName': '其他服务'}, {'code': '2.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我家怎么没水了', 'businessContent': ''}], 'nodeName': '自动识别停水信息'}, {'code': '2.10', 'question': '请说您要查询的小区名称', 'option': [{'title': 'others', 'asr': '康华时代', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问小区名称'}, {'code': '2.20', 'question': '请说您要查询的小区名称', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '康华时代', 'businessContent': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2'}], 'nodeName': '停水信息查询'}, {'code': '2.30', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报停水信息'}, {'code': '101.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': '户号查询', 'asr': '我想查一下我家的表号呀', 'isFaq': False, 'faqContent': '', 'firstclass': '户号查询', 'subclass': '户号查询'}], 'nodeName': '其他服务'}, {'code': '3.00', 'question': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我想查一下我家的表号呀', 'businessContent': ''}], 'nodeName': '自动识别户号信息'}, {'code': '3.10', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '18810926929', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '3.20', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '18810926929', 'businessContent': '根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.'}], 'nodeName': '户号查询'}, {'code': '3.30', 'question': '根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.&', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '播报呼号'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    210. 

  210. 2024-12-19 11:27:51,631 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:101.00, cur_code:101.00
    211. 

  211. 2024-12-19 11:27:51,665 - request_utils.py[line:133] - INFO - intent service:{'ans': '水表坏了', 'doc_id': 3872, 'score': 0.802304208278656, 'isFaq': False, 'recall': 'emb', 'class': '报修', 'subclass': '水表故障', 'query': '我要出趟远门，我这水表怎么处理啊', 'intent': '转人工', 'status': 3}
    212. 

  212. 2024-12-19 11:27:51,665 - utils.py[line:193] - INFO - intent_service ==> 0.033579s
    213. 

  213. 2024-12-19 11:27:51,665 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869584649232191488,code:101.00,opt:[{'title': '转人工', 'asr': '我要出趟远门，我这水表怎么处理啊', 'isFaq': False, 'faqContent': '', 'firstclass': '报修', 'subclass': '水表故障'}]
    214. 

  214. 2024-12-19 11:27:51,666 - utils.py[line:117] - INFO - uid:13810388849:code from 101.00 to  99.00
    215. 

  215. 2024-12-19 11:27:51,666 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:99.00
    216. 

  216. 2024-12-19 11:27:51,667 - redis.py[line:74] - INFO - 删除缓存状态信息success
    217. 

  217. 2024-12-19 11:27:51,667 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869584649232191488:code:99.00
    218. 

  218. 2024-12-19 11:27:51,668 - mysql.py[line:39] - INFO - mysql连接成功
    219. 

  219. 2024-12-19 11:27:51,668 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    220. 

  220. 2024-12-19 11:27:51,668 - mysql.py[line:53] - INFO - sql:
    221. 

  221.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869584649232191488','2024/12/19 11:27:51','13810388849','10001','水费查询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "查一下我家水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "查水费"], ["请输入用户编号， 已井号键结束。", "123456"], ["请输入用户编号， 已井号键结束。", "123456"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我家怎么没水了"], ["请说您要查询的小区名称", "康华时代"], ["请说您要查询的小区名称", "康华时代"], ["您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我想查一下我家的表号呀"], ["请输入户主手机号， 已井号键结束。", "18810926929"], ["请输入户主手机号， 已井号键结束。", "18810926929"], ["根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.&", "1"], ["还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "我要出趟远门，我这水表怎么处理啊"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "水费查询", "asr": "查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "欢迎语"}, {"code": "4.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "水费查询", "asr": "查水费", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}, {"code": "4.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "查水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "123456", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "123456", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "停水咨询", "asr": "我家怎么没水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "其他服务"}, {"code": "2.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我家怎么没水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}, {"code": "2.10", "question": "请说您要查询的小区名称", "option": [{"title": "others", "asr": "康华时代", "isFaq": false, "faqContent": ""}], "nodeName": "询问小区名称"}, {"code": "2.20", "question": "请说您要查询的小区名称", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "康华时代", "businessContent": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2"}], "nodeName": "停水信息查询"}, {"code": "2.30", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报停水信息"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "户号查询", "asr": "我想查一下我家的表号呀", "isFaq": false, "faqContent": "", "firstclass": "户号查询", "subclass": "户号查询"}], "nodeName": "其他服务"}, {"code": "3.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我想查一下我家的表号呀", "businessContent": ""}], "nodeName": "自动识别户号信息"}, {"code": "3.10", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "others", "asr": "18810926929", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "3.20", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "18810926929", "businessContent": "根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2."}], "nodeName": "户号查询"}, {"code": "3.30", "question": "根据您的手机号查询到1个小区，复兴小区,户号是,135790。解决轻按1， 未解决请安2.&", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "播报呼号"}, {"code": "101.00", "question": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "转人工", "asr": "我要出趟远门，我这水表怎么处理啊", "isFaq": false, "faqContent": "", "firstclass": "报修", "subclass": "水表故障"}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    222. 

  222.         
    223. 

  223. 2024-12-19 11:27:51,669 - utils.py[line:193] - INFO - voice_service ==> 0.000995s
    224. 

  224. 2024-12-19 11:27:51,669 - utils.py[line:191] - INFO - botservice,session:C1869584649232191488,uid:13810388849,nodeid:101.00 ==> 0.042657s
    225. 

  225. 2024-12-19 11:27:52,135 - mysql.py[line:56] - INFO - 插入数据成功
    226. 

  226. 2024-12-19 11:28:54,114 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869585671501516800, uid: 1017, nodeId: start, ASR: start
    227. 

  227. 2024-12-19 11:28:54,114 - redis.py[line:61] - INFO - 没有缓存信息:uid:1017,session:C1869585671501516800
    228. 

  228. 2024-12-19 11:28:54,115 - AiBot.py[line:51] - INFO - 智能客服:uid:1017,sessionId:C1869585671501516800,code:start, cur_code:1.00
    229. 

  229. 2024-12-19 11:28:54,115 - redis.py[line:83] - INFO - save cache：uid:1017;sessionid:C1869585671501516800:code:1.00
    230. 

  230. 2024-12-19 11:28:54,116 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    231. 

  231. 2024-12-19 11:28:54,116 - utils.py[line:193] - INFO - voice_service ==> 0.000621s
    232. 

  232. 2024-12-19 11:28:54,116 - mysql.py[line:39] - INFO - mysql连接成功
    233. 

  233. 2024-12-19 11:28:54,117 - utils.py[line:191] - INFO - botservice,session:C1869585671501516800,uid:1017,nodeid:start ==> 0.002636s
    234. 

  234. 2024-12-19 11:28:54,117 - mysql.py[line:53] - INFO - sql:
    235. 

  235.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869585671501516800','2024/12/19 11:28:54','1017','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    236. 

  236.         
    237. 

  237. 2024-12-19 11:28:54,359 - mysql.py[line:56] - INFO - 插入数据成功
    238. 

  238. 2024-12-19 11:39:35,234 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869588310905720832, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    239. 

  239. 2024-12-19 11:39:35,236 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869588310905720832
    240. 

  240. 2024-12-19 11:39:35,237 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    241. 

  241. 2024-12-19 11:39:35,238 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869588310905720832,code:1.00, cur_code:1.00
    242. 

  242. 2024-12-19 11:39:35,238 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869588310905720832,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    243. 

  243. 2024-12-19 11:39:35,239 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    244. 

  244. 2024-12-19 11:39:35,240 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869588310905720832:code:99.00
    245. 

  245. 2024-12-19 11:39:35,258 - redis.py[line:74] - INFO - 删除缓存状态信息success
    246. 

  246. 2024-12-19 11:39:35,259 - mysql.py[line:39] - INFO - mysql连接成功
    247. 

  247. 2024-12-19 11:39:35,259 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869588310905720832:code:99.00
    248. 

  248. 2024-12-19 11:39:35,259 - mysql.py[line:53] - INFO - sql:
    249. 

  249.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869588310905720832','2024/12/19 11:39:35','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    250. 

  250.         
    251. 

  251. 2024-12-19 11:39:35,260 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    252. 

  252. 2024-12-19 11:39:35,260 - utils.py[line:193] - INFO - voice_service ==> 0.00044s
    253. 

  253. 2024-12-19 11:39:35,261 - utils.py[line:191] - INFO - botservice,session:C1869588310905720832,uid:13810388849,nodeid:1.00 ==> 0.026787s
    254. 

  254. 2024-12-19 11:39:35,444 - mysql.py[line:56] - INFO - 插入数据成功
    255. 

  255. 2024-12-19 11:42:38,852 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869588909588090880, uid: 13810388849, nodeId: 101.00, ASR: 你们中午有人在吗？我过去一趟呀，干点事儿。
    256. 

  256. 2024-12-19 11:42:38,855 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869588909588090880
    257. 

  257. 2024-12-19 11:42:38,856 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'FAQ', 'asr': '你们那儿中午休息吗', 'isFaq': True, 'faqContent': '营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息', 'firstclass': 'FAQ', 'subclass': '询问工作时间'}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    258. 

  258. 2024-12-19 11:42:38,858 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869588909588090880,code:101.00, cur_code:101.00
    259. 

  259. 2024-12-19 11:42:38,924 - request_utils.py[line:133] - INFO - intent service:{'ans': '维修人员什么时候能到', 'doc_id': 3998, 'score': 0.993380606174469, 'intent': '转人工', 'class': '报修', 'subclass': '报修催单', 'isFaq': False, 'recall': 'emb', 'query': '你们中午有人在吗？我过去一趟呀，干点事儿', 'status': 2}
    260. 

  260. 2024-12-19 11:42:38,925 - utils.py[line:193] - INFO - intent_service ==> 0.066341s
    261. 

  261. 2024-12-19 11:42:38,926 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869588909588090880,code:101.00,opt:[{'title': '转人工', 'asr': '你们中午有人在吗？我过去一趟呀，干点事儿', 'isFaq': False, 'faqContent': '', 'firstclass': '报修', 'subclass': '报修催单'}]
    262. 

  262. 2024-12-19 11:42:38,927 - utils.py[line:117] - INFO - uid:13810388849:code from 101.00 to  99.00
    263. 

  263. 2024-12-19 11:42:38,927 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869588909588090880:code:99.00
    264. 

  264. 2024-12-19 11:42:38,929 - redis.py[line:74] - INFO - 删除缓存状态信息success
    265. 

  265. 2024-12-19 11:42:38,931 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869588909588090880:code:99.00
    266. 

  266. 2024-12-19 11:42:38,931 - mysql.py[line:39] - INFO - mysql连接成功
    267. 

  267. 2024-12-19 11:42:38,932 - mysql.py[line:53] - INFO - sql:
    268. 

  268.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869588909588090880','2024/12/19 11:42:38','13810388849','10001','询问工作时间','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "你们那儿中午休息吗"], ["营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "你们中午有人在吗？我过去一趟呀，干点事儿"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "你们那儿中午休息吗", "isFaq": true, "faqContent": "营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息", "firstclass": "FAQ", "subclass": "询问工作时间"}], "nodeName": "欢迎语"}, {"code": "101.00", "question": "营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "转人工", "asr": "你们中午有人在吗？我过去一趟呀，干点事儿", "isFaq": false, "faqContent": "", "firstclass": "报修", "subclass": "报修催单"}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    269. 

  269.         
    270. 

  270. 2024-12-19 11:42:38,933 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    271. 

  271. 2024-12-19 11:42:38,943 - utils.py[line:193] - INFO - voice_service ==> 0.010956s
    272. 

  272. 2024-12-19 11:42:38,944 - utils.py[line:191] - INFO - botservice,session:C1869588909588090880,uid:13810388849,nodeid:101.00 ==> 0.092646s
    273. 

  273. 2024-12-19 11:42:39,009 - mysql.py[line:56] - INFO - 插入数据成功
    274. 

  274. 2024-12-19 13:43:21,091 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869619507358732288, uid: 15001033588, nodeId: start, ASR: start
    275. 

  275. 2024-12-19 13:43:21,092 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869619507358732288
    276. 

  276. 2024-12-19 13:43:21,092 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869619507358732288,code:start, cur_code:1.00
    277. 

  277. 2024-12-19 13:43:21,092 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869619507358732288:code:1.00
    278. 

  278. 2024-12-19 13:43:21,094 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    279. 

  279. 2024-12-19 13:43:21,094 - mysql.py[line:39] - INFO - mysql连接成功
    280. 

  280. 2024-12-19 13:43:21,094 - utils.py[line:193] - INFO - voice_service ==> 0.001018s
    281. 

  281. 2024-12-19 13:43:21,095 - mysql.py[line:53] - INFO - sql:
    282. 

  282.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869619507358732288','2024/12/19 13:43:21','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    283. 

  283.         
    284. 

  284. 2024-12-19 13:43:21,095 - utils.py[line:191] - INFO - botservice,session:C1869619507358732288,uid:15001033588,nodeid:start ==> 0.004301s
    285. 

  285. 2024-12-19 13:43:21,850 - mysql.py[line:56] - INFO - 插入数据成功
    286. 

  286. 2024-12-19 13:50:03,441 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869621194572042240, uid: 15001033588, nodeId: start, ASR: start
    287. 

  287. 2024-12-19 13:50:03,441 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869621194572042240
    288. 

  288. 2024-12-19 13:50:03,442 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869621194572042240,code:start, cur_code:1.00
    289. 

  289. 2024-12-19 13:50:03,442 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869621194572042240:code:1.00
    290. 

  290. 2024-12-19 13:50:03,443 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    291. 

  291. 2024-12-19 13:50:03,443 - utils.py[line:193] - INFO - voice_service ==> 0.000585s
    292. 

  292. 2024-12-19 13:50:03,443 - mysql.py[line:39] - INFO - mysql连接成功
    293. 

  293. 2024-12-19 13:50:03,444 - utils.py[line:191] - INFO - botservice,session:C1869621194572042240,uid:15001033588,nodeid:start ==> 0.002641s
    294. 

  294. 2024-12-19 13:50:03,444 - mysql.py[line:53] - INFO - sql:
    295. 

  295.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869621194572042240','2024/12/19 13:50:03','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    296. 

  296.         
    297. 

  297. 2024-12-19 13:50:03,516 - mysql.py[line:56] - INFO - 插入数据成功
    298. 

  298. 2024-12-19 13:50:11,581 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869621228604624896, uid: 15001033588, nodeId: start, ASR: start
    299. 

  299. 2024-12-19 13:50:11,582 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869621228604624896
    300. 

  300. 2024-12-19 13:50:11,582 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869621228604624896,code:start, cur_code:1.00
    301. 

  301. 2024-12-19 13:50:11,582 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869621228604624896:code:1.00
    302. 

  302. 2024-12-19 13:50:11,582 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    303. 

  303. 2024-12-19 13:50:11,583 - utils.py[line:193] - INFO - voice_service ==> 0.000599s
    304. 

  304. 2024-12-19 13:50:11,583 - mysql.py[line:39] - INFO - mysql连接成功
    305. 

  305. 2024-12-19 13:50:11,584 - utils.py[line:191] - INFO - botservice,session:C1869621228604624896,uid:15001033588,nodeid:start ==> 0.002597s
    306. 

  306. 2024-12-19 13:50:11,584 - mysql.py[line:53] - INFO - sql:
    307. 

  307.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869621228604624896','2024/12/19 13:50:11','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    308. 

  308.         
    309. 

  309. 2024-12-19 13:50:11,802 - mysql.py[line:56] - INFO - 插入数据成功
    310. 

  310. 2024-12-19 14:00:38,509 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869623857460154368, uid: 15001033588, nodeId: start, ASR: start
    311. 

  311. 2024-12-19 14:00:38,510 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869623857460154368
    312. 

  312. 2024-12-19 14:00:38,511 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869623857460154368,code:start, cur_code:1.00
    313. 

  313. 2024-12-19 14:00:38,512 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869623857460154368:code:1.00
    314. 

  314. 2024-12-19 14:00:38,514 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    315. 

  315. 2024-12-19 14:00:38,514 - utils.py[line:193] - INFO - voice_service ==> 0.000352s
    316. 

  316. 2024-12-19 14:00:38,515 - utils.py[line:191] - INFO - botservice,session:C1869623857460154368,uid:15001033588,nodeid:start ==> 0.006084s
    317. 

  317. 2024-12-19 14:00:38,515 - mysql.py[line:39] - INFO - mysql连接成功
    318. 

  318. 2024-12-19 14:00:38,515 - mysql.py[line:53] - INFO - sql:
    319. 

  319.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869623857460154368','2024/12/19 14:00:38','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    320. 

  320.         
    321. 

  321. 2024-12-19 14:00:38,583 - mysql.py[line:56] - INFO - 插入数据成功
    322. 

  322. 2024-12-19 14:13:34,975 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627115096379392, uid: 15663022111, nodeId: start, ASR: start
    323. 

  323. 2024-12-19 14:13:34,976 - redis.py[line:61] - INFO - 没有缓存信息:uid:15663022111,session:C1869627115096379392
    324. 

  324. 2024-12-19 14:13:34,976 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:start, cur_code:1.00
    325. 

  325. 2024-12-19 14:13:34,976 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627115096379392:code:1.00
    326. 

  326. 2024-12-19 14:13:34,977 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    327. 

  327. 2024-12-19 14:13:34,977 - utils.py[line:193] - INFO - voice_service ==> 0.000348s
    328. 

  328. 2024-12-19 14:13:34,977 - utils.py[line:191] - INFO - botservice,session:C1869627115096379392,uid:15663022111,nodeid:start ==> 0.001859s
    329. 

  329. 2024-12-19 14:13:34,978 - mysql.py[line:39] - INFO - mysql连接成功
    330. 

  330. 2024-12-19 14:13:34,978 - mysql.py[line:53] - INFO - sql:
    331. 

  331.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627115096379392','2024/12/19 14:13:34','15663022111','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    332. 

  332.         
    333. 

  333. 2024-12-19 14:13:35,070 - mysql.py[line:56] - INFO - 插入数据成功
    334. 

  334. 2024-12-19 14:13:49,470 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627115096379392, uid: 15663022111, nodeId: 1.00, ASR: DTMF(1)DTMF
    335. 

  335. 2024-12-19 14:13:49,470 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627115096379392
    336. 

  336. 2024-12-19 14:13:49,470 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    337. 

  337. 2024-12-19 14:13:49,471 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:1.00, cur_code:1.00
    338. 

  338. 2024-12-19 14:13:49,471 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    339. 

  339. 2024-12-19 14:13:49,471 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.10
    340. 

  340. 2024-12-19 14:13:49,471 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627115096379392:code:1.10
    341. 

  341. 2024-12-19 14:13:49,472 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    342. 

  342. 2024-12-19 14:13:49,472 - utils.py[line:193] - INFO - voice_service ==> 0.000303s
    343. 

  343. 2024-12-19 14:13:49,472 - utils.py[line:191] - INFO - botservice,session:C1869627115096379392,uid:15663022111,nodeid:1.00 ==> 0.002142s
    344. 

  344. 2024-12-19 14:13:49,473 - mysql.py[line:39] - INFO - mysql连接成功
    345. 

  345. 2024-12-19 14:13:49,473 - mysql.py[line:53] - INFO - sql:
    346. 

  346.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627115096379392','2024/12/19 14:13:49','15663022111','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    347. 

  347.         
    348. 

  348. 2024-12-19 14:13:49,965 - mysql.py[line:56] - INFO - 插入数据成功
    349. 

  349. 2024-12-19 14:14:04,515 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627115096379392, uid: 15663022111, nodeId: 1.10, ASR: 我们停水了。
    350. 

  350. 2024-12-19 14:14:04,517 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627115096379392
    351. 

  351. 2024-12-19 14:14:04,518 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    352. 

  352. 2024-12-19 14:14:04,519 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:1.10, cur_code:1.10
    353. 

  353. 2024-12-19 14:14:04,579 - request_utils.py[line:133] - INFO - intent service:{'ans': '怎么停水了？', 'doc_id': 1165, 'score': 0.9924989938735962, 'intent': '停水咨询', 'class': '停水咨询', 'subclass': '停水咨询', 'isFaq': False, 'recall': 'emb', 'query': '我们停水了', 'status': 2}
    354. 

  354. 2024-12-19 14:14:04,580 - utils.py[line:193] - INFO - intent_service ==> 0.060561s
    355. 

  355. 2024-12-19 14:14:04,581 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:1.10,opt:[{'title': '停水咨询', 'asr': '我们停水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}]
    356. 

  356. 2024-12-19 14:14:04,582 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  2.00
    357. 

  357. 2024-12-19 14:14:04,598 - request_utils.py[line:187] - INFO - bussiness:{'data': {'contents': None}, 'sessionId': 'C1869627115096379392', 'userId': '15663022111', 'nodeId': '2.00', 'code': '0'}, tools:water_info, session:C1869627115096379392
    358. 

  358. 2024-12-19 14:14:04,598 - request_utils.py[line:193] - INFO - code:2.00,uid:15663022111, tools:water_info,asr:我们停水了, opt:[{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我们停水了', 'businessContent': ''}]
    359. 

  359. 2024-12-19 14:14:04,599 - utils.py[line:193] - INFO - business_service ==> 0.016311s
    360. 

  360. 2024-12-19 14:14:04,599 - utils.py[line:117] - INFO - uid:15663022111:code from 2.00 to  2.10
    361. 

  361. 2024-12-19 14:14:04,599 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627115096379392:code:2.10
    362. 

  362. 2024-12-19 14:14:04,600 - request_utils.py[line:105] - INFO - 获取voice url成功:请说您要查询的小区名称
    363. 

  363. 2024-12-19 14:14:04,601 - mysql.py[line:39] - INFO - mysql连接成功
    364. 

  364. 2024-12-19 14:14:04,601 - utils.py[line:193] - INFO - voice_service ==> 0.001084s
    365. 

  365. 2024-12-19 14:14:04,602 - mysql.py[line:53] - INFO - sql:
    366. 

  366.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627115096379392','2024/12/19 14:14:04','15663022111','10001','停水咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "我们停水了"], ["请说您要查询的小区名称", ""]]}','{"code": "2.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "停水咨询", "asr": "我们停水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "欢迎语"}, {"code": "2.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我们停水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "请说您要查询的小区名称", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    367. 

  367.         
    368. 

  368. 2024-12-19 14:14:04,602 - utils.py[line:191] - INFO - botservice,session:C1869627115096379392,uid:15663022111,nodeid:1.10 ==> 0.087498s
    369. 

  369. 2024-12-19 14:14:05,455 - mysql.py[line:56] - INFO - 插入数据成功
    370. 

  370. 2024-12-19 14:15:35,715 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627115096379392, uid: 15663022111, nodeId: 4.30, ASR: 工程报修需要准备什么？
    371. 

  371. 2024-12-19 14:15:35,716 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627115096379392
    372. 

  372. 2024-12-19 14:15:35,717 - redis.py[line:56] - INFO - load cache: {'code': '4.30', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '停水咨询', 'asr': '我们停水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}], 'nodeName': '欢迎语'}, {'code': '2.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我们停水了', 'businessContent': ''}], 'nodeName': '自动识别停水信息'}, {'code': '2.10', 'question': '请说您要查询的小区名称', 'option': [{'title': 'others', 'asr': '康华时代', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问小区名称'}, {'code': '2.20', 'question': '请说您要查询的小区名称', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '康华时代', 'businessContent': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2'}], 'nodeName': '停水信息查询'}, {'code': '2.30', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': '户号查询', 'asr': '哦，卡户号', 'isFaq': False, 'faqContent': '', 'firstclass': '户号查询', 'subclass': '户号查询'}], 'nodeName': '播报停水信息'}, {'code': '3.00', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '哦，卡户号', 'businessContent': ''}], 'nodeName': '自动识别户号信息'}, {'code': '3.10', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '15001033577', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '3.20', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '15001033577', 'businessContent': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.'}], 'nodeName': '户号查询'}, {'code': '3.30', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': '水费查询', 'asr': '我要查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '播报呼号'}, {'code': '4.00', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我要查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '456789', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '456789', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'status': 'normal'}
    373. 

  373. 2024-12-19 14:15:35,718 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:4.30, cur_code:4.30
    374. 

  374. 2024-12-19 14:15:35,790 - request_utils.py[line:133] - INFO - intent service:{'ans': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。', 'doc_id': 5902, 'score': 0.8533151745796204, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '供水报装', 'isFaq': True, 'recall': 'emb', 'query': '工程报修需要准备什么', 'status': 2}
    375. 

  375. 2024-12-19 14:15:35,790 - utils.py[line:193] - INFO - intent_service ==> 0.071225s
    376. 

  376. 2024-12-19 14:15:35,791 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:4.30,opt:[{'title': 'FAQ', 'asr': '工程报修需要准备什么', 'isFaq': True, 'faqContent': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。', 'firstclass': 'FAQ', 'subclass': '供水报装'}]
    377. 

  377. 2024-12-19 14:15:35,800 - utils.py[line:117] - INFO - uid:15663022111:code from 4.30 to  101.00
    378. 

  378. 2024-12-19 14:15:35,801 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627115096379392:code:101.00
    379. 

  379. 2024-12-19 14:15:35,804 - request_utils.py[line:105] - INFO - 获取voice url成功:线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。
    380. 

  380. 2024-12-19 14:15:35,805 - utils.py[line:193] - INFO - voice_service ==> 0.001207s
    381. 

  381. 2024-12-19 14:15:35,806 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    382. 

  382. 2024-12-19 14:15:35,807 - mysql.py[line:39] - INFO - mysql连接成功
    383. 

  383. 2024-12-19 14:15:35,807 - utils.py[line:193] - INFO - voice_service ==> 0.001284s
    384. 

  384. 2024-12-19 14:15:35,818 - mysql.py[line:53] - INFO - sql:
    385. 

  385.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627115096379392','2024/12/19 14:15:35','15663022111','10001','停水咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "我们停水了"], ["请说您要查询的小区名称", "康华时代"], ["请说您要查询的小区名称", "康华时代"], ["您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "哦，卡户号"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "我要查一下我家水费"], ["请输入用户编号， 已井号键结束。", "456789"], ["请输入用户编号， 已井号键结束。", "456789"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "工程报修需要准备什么"], ["线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "停水咨询", "asr": "我们停水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "欢迎语"}, {"code": "2.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我们停水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}, {"code": "2.10", "question": "请说您要查询的小区名称", "option": [{"title": "others", "asr": "康华时代", "isFaq": false, "faqContent": ""}], "nodeName": "询问小区名称"}, {"code": "2.20", "question": "请说您要查询的小区名称", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "康华时代", "businessContent": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2"}], "nodeName": "停水信息查询"}, {"code": "2.30", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "户号查询", "asr": "哦，卡户号", "isFaq": false, "faqContent": "", "firstclass": "户号查询", "subclass": "户号查询"}], "nodeName": "播报停水信息"}, {"code": "3.00", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "哦，卡户号", "businessContent": ""}], "nodeName": "自动识别户号信息"}, {"code": "3.10", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "others", "asr": "15001033577", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "3.20", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "15001033577", "businessContent": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2."}], "nodeName": "户号查询"}, {"code": "3.30", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "水费查询", "asr": "我要查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "播报呼号"}, {"code": "4.00", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我要查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "456789", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "456789", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "FAQ", "asr": "工程报修需要准备什么", "isFaq": true, "faqContent": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。", "firstclass": "FAQ", "subclass": "供水报装"}], "nodeName": "播报水费信息"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    386. 

  386.         
    387. 

  387. 2024-12-19 14:15:35,818 - utils.py[line:191] - INFO - botservice,session:C1869627115096379392,uid:15663022111,nodeid:4.30 ==> 0.10356s
    388. 

  388. 2024-12-19 14:15:35,926 - mysql.py[line:56] - INFO - 插入数据成功
    389. 

  389. 2024-12-19 14:16:12,695 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627115096379392, uid: 15663022111, nodeId: 101.00, ASR: 搬家了怎么了？申请停水。
    390. 

  390. 2024-12-19 14:16:12,696 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627115096379392
    391. 

  391. 2024-12-19 14:16:12,698 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': '停水咨询', 'asr': '我们停水了', 'isFaq': False, 'faqContent': '', 'firstclass': '停水咨询', 'subclass': '停水咨询'}], 'nodeName': '欢迎语'}, {'code': '2.00', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我们停水了', 'businessContent': ''}], 'nodeName': '自动识别停水信息'}, {'code': '2.10', 'question': '请说您要查询的小区名称', 'option': [{'title': 'others', 'asr': '康华时代', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问小区名称'}, {'code': '2.20', 'question': '请说您要查询的小区名称', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '康华时代', 'businessContent': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2'}], 'nodeName': '停水信息查询'}, {'code': '2.30', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': '户号查询', 'asr': '哦，卡户号', 'isFaq': False, 'faqContent': '', 'firstclass': '户号查询', 'subclass': '户号查询'}], 'nodeName': '播报停水信息'}, {'code': '3.00', 'question': '您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '哦，卡户号', 'businessContent': ''}], 'nodeName': '自动识别户号信息'}, {'code': '3.10', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '15001033577', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '3.20', 'question': '请输入户主手机号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '15001033577', 'businessContent': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.'}], 'nodeName': '户号查询'}, {'code': '3.30', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': '水费查询', 'asr': '我要查一下我家水费', 'isFaq': False, 'faqContent': '', 'firstclass': '水费查询', 'subclass': '水费查询'}], 'nodeName': '播报呼号'}, {'code': '4.00', 'question': '根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&', 'option': [{'title': 'NO', 'isFaq': False, 'faqContent': '', 'asr': '我要查一下我家水费', 'businessContent': ''}], 'nodeName': '自动识别水费信息'}, {'code': '4.10', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'others', 'asr': '456789', 'isFaq': False, 'faqContent': ''}], 'nodeName': '询问查询条件'}, {'code': '4.20', 'question': '请输入用户编号， 已井号键结束。', 'option': [{'title': 'YES', 'isFaq': False, 'faqContent': '', 'asr': '456789', 'businessContent': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.'}], 'nodeName': '水费查询'}, {'code': '4.30', 'question': '您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&', 'option': [{'title': 'FAQ', 'asr': '工程报修需要准备什么', 'isFaq': True, 'faqContent': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。', 'firstclass': 'FAQ', 'subclass': '供水报装'}], 'nodeName': '播报水费信息'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    392. 

  392. 2024-12-19 14:16:12,699 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:101.00, cur_code:101.00
    393. 

  393. 2024-12-19 14:16:12,756 - request_utils.py[line:133] - INFO - intent service:{'ans': '本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件', 'doc_id': 6070, 'score': 0.9939279556274414, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '供水报停', 'isFaq': True, 'recall': 'emb', 'query': '搬家了怎么了？申请停水', 'status': 2}
    394. 

  394. 2024-12-19 14:16:12,757 - utils.py[line:193] - INFO - intent_service ==> 0.057679s
    395. 

  395. 2024-12-19 14:16:12,758 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627115096379392,code:101.00,opt:[{'title': 'FAQ', 'asr': '搬家了怎么了？申请停水', 'isFaq': True, 'faqContent': '本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件', 'firstclass': 'FAQ', 'subclass': '供水报停'}]
    396. 

  396. 2024-12-19 14:16:12,758 - utils.py[line:117] - INFO - uid:15663022111:code from 101.00 to  101.00
    397. 

  397. 2024-12-19 14:16:12,759 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627115096379392:code:101.00
    398. 

  398. 2024-12-19 14:16:12,760 - request_utils.py[line:105] - INFO - 获取voice url成功:本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件
    399. 

  399. 2024-12-19 14:16:12,761 - mysql.py[line:39] - INFO - mysql连接成功
    400. 

  400. 2024-12-19 14:16:12,772 - utils.py[line:193] - INFO - voice_service ==> 0.011798s
    401. 

  401. 2024-12-19 14:16:12,774 - mysql.py[line:53] - INFO - sql:
    402. 

  402.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627115096379392','2024/12/19 14:16:12','15663022111','10001','停水咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "我们停水了"], ["请说您要查询的小区名称", "康华时代"], ["请说您要查询的小区名称", "康华时代"], ["您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "哦，卡户号"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["请输入户主手机号， 已井号键结束。", "15001033577"], ["根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "我要查一下我家水费"], ["请输入用户编号， 已井号键结束。", "456789"], ["请输入用户编号， 已井号键结束。", "456789"], ["您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "工程报修需要准备什么"], ["线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "搬家了怎么了？申请停水"], ["本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "停水咨询", "asr": "我们停水了", "isFaq": false, "faqContent": "", "firstclass": "停水咨询", "subclass": "停水咨询"}], "nodeName": "欢迎语"}, {"code": "2.00", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我们停水了", "businessContent": ""}], "nodeName": "自动识别停水信息"}, {"code": "2.10", "question": "请说您要查询的小区名称", "option": [{"title": "others", "asr": "康华时代", "isFaq": false, "faqContent": ""}], "nodeName": "询问小区名称"}, {"code": "2.20", "question": "请说您要查询的小区名称", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "康华时代", "businessContent": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2"}], "nodeName": "停水信息查询"}, {"code": "2.30", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "户号查询", "asr": "哦，卡户号", "isFaq": false, "faqContent": "", "firstclass": "户号查询", "subclass": "户号查询"}], "nodeName": "播报停水信息"}, {"code": "3.00", "question": "您查询的小区康华时代,由于泵站意外损坏导致部分地区停水,于2024-11-03 10:39:26停水,暂未确定恢复时间,解决轻按1，未解决请按2&", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "哦，卡户号", "businessContent": ""}], "nodeName": "自动识别户号信息"}, {"code": "3.10", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "others", "asr": "15001033577", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "3.20", "question": "请输入户主手机号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "15001033577", "businessContent": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2."}], "nodeName": "户号查询"}, {"code": "3.30", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "水费查询", "asr": "我要查一下我家水费", "isFaq": false, "faqContent": "", "firstclass": "水费查询", "subclass": "水费查询"}], "nodeName": "播报呼号"}, {"code": "4.00", "question": "根据您的手机号查询到2个小区，康华时代,户号是,654321;复兴小区,户号是,123456。解决轻按1， 未解决请安2.&", "option": [{"title": "NO", "isFaq": false, "faqContent": "", "asr": "我要查一下我家水费", "businessContent": ""}], "nodeName": "自动识别水费信息"}, {"code": "4.10", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "others", "asr": "456789", "isFaq": false, "faqContent": ""}], "nodeName": "询问查询条件"}, {"code": "4.20", "question": "请输入用户编号， 已井号键结束。", "option": [{"title": "YES", "isFaq": false, "faqContent": "", "asr": "456789", "businessContent": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2."}], "nodeName": "水费查询"}, {"code": "4.30", "question": "您账户截止2024-11-06您的抄表表数为33.33欠费金额为0.0元。如需详细查询缴费和水量情况可以登陆佳木斯供水公众号，如需人工查询请拨打8247777，解决轻按1， 未解决请按2.&", "option": [{"title": "FAQ", "asr": "工程报修需要准备什么", "isFaq": true, "faqContent": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。", "firstclass": "FAQ", "subclass": "供水报装"}], "nodeName": "播报水费信息"}, {"code": "101.00", "question": "线上报装登录佳木斯供水公众号， 点击“报装申请”，提交后，工作人员会在24小时内联系您。线下报装需本人到供水公司申请，居民用户携带本人身份证复印件和房照复印件，非居民用户携带营业执照复印件、法人复印件及公章。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "FAQ", "asr": "搬家了怎么了？申请停水", "isFaq": true, "faqContent": "本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件", "firstclass": "FAQ", "subclass": "供水报停"}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "本人到供水公司办理，需携带房本复印件、本人身份证复印件到供水公司办理， 待办需携带房本复印件、房主身份证复印件、代办人身份证复印件&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    403. 

  403.         
    404. 

  404. 2024-12-19 14:16:12,775 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    405. 

  405. 2024-12-19 14:16:12,777 - utils.py[line:193] - INFO - voice_service ==> 0.002446s
    406. 

  406. 2024-12-19 14:16:12,777 - utils.py[line:191] - INFO - botservice,session:C1869627115096379392,uid:15663022111,nodeid:101.00 ==> 0.082759s
    407. 

  407. 2024-12-19 14:16:12,979 - mysql.py[line:56] - INFO - 插入数据成功
    408. 

  408. 2024-12-19 14:16:49,976 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627933094711296, uid: 15663022111, nodeId: start, ASR: start
    409. 

  409. 2024-12-19 14:16:49,977 - redis.py[line:61] - INFO - 没有缓存信息:uid:15663022111,session:C1869627933094711296
    410. 

  410. 2024-12-19 14:16:49,978 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627933094711296,code:start, cur_code:1.00
    411. 

  411. 2024-12-19 14:16:49,979 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627933094711296:code:1.00
    412. 

  412. 2024-12-19 14:16:49,981 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    413. 

  413. 2024-12-19 14:16:49,983 - utils.py[line:193] - INFO - voice_service ==> 0.001646s
    414. 

  414. 2024-12-19 14:16:49,984 - utils.py[line:191] - INFO - botservice,session:C1869627933094711296,uid:15663022111,nodeid:start ==> 0.008395s
    415. 

  415. 2024-12-19 14:16:49,985 - mysql.py[line:39] - INFO - mysql连接成功
    416. 

  416. 2024-12-19 14:16:49,987 - mysql.py[line:53] - INFO - sql:
    417. 

  417.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627933094711296','2024/12/19 14:16:49','15663022111','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    418. 

  418.         
    419. 

  419. 2024-12-19 14:16:50,128 - mysql.py[line:56] - INFO - 插入数据成功
    420. 

  420. 2024-12-19 14:17:05,698 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627933094711296, uid: 15663022111, nodeId: 1.00, ASR: DTMF(1)DTMF
    421. 

  421. 2024-12-19 14:17:05,700 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627933094711296
    422. 

  422. 2024-12-19 14:17:05,701 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    423. 

  423. 2024-12-19 14:17:05,701 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627933094711296,code:1.00, cur_code:1.00
    424. 

  424. 2024-12-19 14:17:05,702 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627933094711296,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    425. 

  425. 2024-12-19 14:17:05,703 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.10
    426. 

  426. 2024-12-19 14:17:05,704 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627933094711296:code:1.10
    427. 

  427. 2024-12-19 14:17:05,706 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    428. 

  428. 2024-12-19 14:17:05,707 - utils.py[line:193] - INFO - voice_service ==> 0.001147s
    429. 

  429. 2024-12-19 14:17:05,708 - utils.py[line:191] - INFO - botservice,session:C1869627933094711296,uid:15663022111,nodeid:1.00 ==> 0.009775s
    430. 

  430. 2024-12-19 14:17:05,710 - mysql.py[line:39] - INFO - mysql连接成功
    431. 

  431. 2024-12-19 14:17:05,711 - mysql.py[line:53] - INFO - sql:
    432. 

  432.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627933094711296','2024/12/19 14:17:05','15663022111','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    433. 

  433.         
    434. 

  434. 2024-12-19 14:17:05,804 - mysql.py[line:56] - INFO - 插入数据成功
    435. 

  435. 2024-12-19 14:17:24,838 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869627933094711296, uid: 15663022111, nodeId: 1.10, ASR: 我想恢复供水。
    436. 

  436. 2024-12-19 14:17:24,839 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869627933094711296
    437. 

  437. 2024-12-19 14:17:24,840 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    438. 

  438. 2024-12-19 14:17:24,841 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869627933094711296,code:1.10, cur_code:1.10
    439. 

  439. 2024-12-19 14:17:24,899 - request_utils.py[line:133] - INFO - intent service:{'ans': '需本人到供水公司，携带“用户申请报停审批表”进行办理。', 'doc_id': 6305, 'score': 0.995076060295105, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '恢复供水', 'isFaq': True, 'recall': 'emb', 'query': '我想恢复供水', 'status': 2}
    440. 

  440. 2024-12-19 14:17:24,900 - utils.py[line:193] - INFO - intent_service ==> 0.058219s
    441. 

  441. 2024-12-19 14:17:24,901 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869627933094711296,code:1.10,opt:[{'title': 'FAQ', 'asr': '我想恢复供水', 'isFaq': True, 'faqContent': '需本人到供水公司，携带“用户申请报停审批表”进行办理。', 'firstclass': 'FAQ', 'subclass': '恢复供水'}]
    442. 

  442. 2024-12-19 14:17:24,902 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  101.00
    443. 

  443. 2024-12-19 14:17:24,902 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869627933094711296:code:101.00
    444. 

  444. 2024-12-19 14:17:24,906 - request_utils.py[line:105] - INFO - 获取voice url成功:需本人到供水公司，携带“用户申请报停审批表”进行办理。
    445. 

  445. 2024-12-19 14:17:24,908 - mysql.py[line:39] - INFO - mysql连接成功
    446. 

  446. 2024-12-19 14:17:24,908 - utils.py[line:193] - INFO - voice_service ==> 0.002856s
    447. 

  447. 2024-12-19 14:17:24,910 - mysql.py[line:53] - INFO - sql:
    448. 

  448.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869627933094711296','2024/12/19 14:17:24','15663022111','10001','恢复供水','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "我想恢复供水"], ["需本人到供水公司，携带“用户申请报停审批表”进行办理。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "我想恢复供水", "isFaq": true, "faqContent": "需本人到供水公司，携带“用户申请报停审批表”进行办理。", "firstclass": "FAQ", "subclass": "恢复供水"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "需本人到供水公司，携带“用户申请报停审批表”进行办理。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    449. 

  449.         
    450. 

  450. 2024-12-19 14:17:24,911 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    451. 

  451. 2024-12-19 14:17:24,913 - utils.py[line:193] - INFO - voice_service ==> 0.003066s
    452. 

  452. 2024-12-19 14:17:24,915 - utils.py[line:191] - INFO - botservice,session:C1869627933094711296,uid:15663022111,nodeid:1.10 ==> 0.077778s
    453. 

  453. 2024-12-19 14:17:25,096 - mysql.py[line:56] - INFO - 插入数据成功
    454. 

  454. 2024-12-19 14:19:14,272 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869628280538271744, uid: 15663022111, nodeId: 101.00, ASR: ASR408error
    455. 

  455. 2024-12-19 14:19:14,273 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869628280538271744
    456. 

  456. 2024-12-19 14:19:14,273 - redis.py[line:56] - INFO - load cache: {'code': '101.00', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.10', 'question': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'option': [{'title': 'FAQ', 'asr': '刘艳庆，几点开门', 'isFaq': True, 'faqContent': '营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息', 'firstclass': 'FAQ', 'subclass': '询问工作时间'}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。', 'status': 'normal'}
    457. 

  457. 2024-12-19 14:19:14,273 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869628280538271744,code:101.00, cur_code:101.00
    458. 

  458. 2024-12-19 14:19:14,273 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869628280538271744,code:101.00,opt:[{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}]
    459. 

  459. 2024-12-19 14:19:14,273 - utils.py[line:117] - INFO - uid:15663022111:code from 101.00 to  101.00
    460. 

  460. 2024-12-19 14:19:14,274 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869628280538271744:code:101.00
    461. 

  461. 2024-12-19 14:19:14,276 - request_utils.py[line:105] - INFO - 获取voice url成功:营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息
    462. 

  462. 2024-12-19 14:19:14,277 - utils.py[line:193] - INFO - voice_service ==> 0.00197s
    463. 

  463. 2024-12-19 14:19:14,278 - mysql.py[line:39] - INFO - mysql连接成功
    464. 

  464. 2024-12-19 14:19:14,278 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    465. 

  465. 2024-12-19 14:19:14,287 - mysql.py[line:53] - INFO - sql:
    466. 

  466.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869628280538271744','2024/12/19 14:19:14','15663022111','10001','询问工作时间','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "刘艳庆，几点开门"], ["营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "ASR408error"], ["营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "刘艳庆，几点开门", "isFaq": true, "faqContent": "营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息", "firstclass": "FAQ", "subclass": "询问工作时间"}], "nodeName": "欢迎语"}, {"code": "101.00", "question": "营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "其他服务"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "营业厅工作时间为，夏季，8：30至16：30，冬季，8：30至16：00，周六周日休息&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    467. 

  467.         
    468. 

  468. 2024-12-19 14:19:14,288 - utils.py[line:193] - INFO - voice_service ==> 0.010669s
    469. 

  469. 2024-12-19 14:19:14,289 - utils.py[line:191] - INFO - botservice,session:C1869628280538271744,uid:15663022111,nodeid:101.00 ==> 0.01676s
    470. 

  470. 2024-12-19 14:19:14,395 - mysql.py[line:56] - INFO - 插入数据成功
    471. 

  471. 2024-12-19 14:19:57,760 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869628639520362496, uid: 15663022111, nodeId: 1.00, ASR: ASR408error
    472. 

  472. 2024-12-19 14:19:57,761 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869628639520362496
    473. 

  473. 2024-12-19 14:19:57,762 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    474. 

  474. 2024-12-19 14:19:57,773 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.00, cur_code:1.00
    475. 

  475. 2024-12-19 14:19:57,774 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.00,opt:[{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}]
    476. 

  476. 2024-12-19 14:19:57,775 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.00
    477. 

  477. 2024-12-19 14:19:57,776 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869628639520362496:code:1.00
    478. 

  478. 2024-12-19 14:19:57,778 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    479. 

  479. 2024-12-19 14:19:57,779 - utils.py[line:193] - INFO - voice_service ==> 0.001679s
    480. 

  480. 2024-12-19 14:19:57,781 - utils.py[line:191] - INFO - botservice,session:C1869628639520362496,uid:15663022111,nodeid:1.00 ==> 0.02061s
    481. 

  481. 2024-12-19 14:19:57,781 - mysql.py[line:39] - INFO - mysql连接成功
    482. 

  482. 2024-12-19 14:19:57,792 - mysql.py[line:53] - INFO - sql:
    483. 

  483.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869628639520362496','2024/12/19 14:19:57','15663022111','10001','未听清','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "ASR408error"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    484. 

  484.         
    485. 

  485. 2024-12-19 14:19:58,043 - mysql.py[line:56] - INFO - 插入数据成功
    486. 

  486. 2024-12-19 14:19:59,356 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869628727139373056, uid: 15001033588, nodeId: start, ASR: start
    487. 

  487. 2024-12-19 14:19:59,356 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869628727139373056
    488. 

  488. 2024-12-19 14:19:59,357 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869628727139373056,code:start, cur_code:1.00
    489. 

  489. 2024-12-19 14:19:59,357 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869628727139373056:code:1.00
    490. 

  490. 2024-12-19 14:19:59,358 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    491. 

  491. 2024-12-19 14:19:59,358 - utils.py[line:193] - INFO - voice_service ==> 0.000478s
    492. 

  492. 2024-12-19 14:19:59,358 - utils.py[line:191] - INFO - botservice,session:C1869628727139373056,uid:15001033588,nodeid:start ==> 0.002339s
    493. 

  493. 2024-12-19 14:19:59,358 - mysql.py[line:39] - INFO - mysql连接成功
    494. 

  494. 2024-12-19 14:19:59,359 - mysql.py[line:53] - INFO - sql:
    495. 

  495.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869628727139373056','2024/12/19 14:19:59','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    496. 

  496.         
    497. 

  497. 2024-12-19 14:19:59,610 - mysql.py[line:56] - INFO - 插入数据成功
    498. 

  498. 2024-12-19 14:20:16,421 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869628639520362496, uid: 15663022111, nodeId: 1.00, ASR: 收费大厅在哪？
    499. 

  499. 2024-12-19 14:20:16,423 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869628639520362496
    500. 

  500. 2024-12-19 14:20:16,424 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 2, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': 'normal'}
    501. 

  501. 2024-12-19 14:20:16,424 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.00, cur_code:1.00
    502. 

  502. 2024-12-19 14:20:16,466 - request_utils.py[line:133] - INFO - intent service:{'ans': '供水营业厅缴费地址：一、供水客户服务中心：会展中心道东光复西路790号。\xa0二、佳东供水收费厅:长胜路与光复路交叉口长胜街85号。三、九小供水收费厅：第九小区大门西侧路北兴城胡同128号。四、行政服务中心一楼：长安路西段820号', 'doc_id': 6564, 'score': 0.998714029788971, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '询问工作地点', 'isFaq': True, 'recall': 'emb', 'query': '收费大厅在哪', 'status': 2}
    503. 

  503. 2024-12-19 14:20:16,466 - utils.py[line:193] - INFO - intent_service ==> 0.041026s
    504. 

  504. 2024-12-19 14:20:16,466 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.00,opt:[{'title': 'others', 'asr': '收费大厅在哪', 'isFaq': False, 'faqContent': ''}]
    505. 

  505. 2024-12-19 14:20:16,467 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869628639520362496:code:1.00
    506. 

  506. 2024-12-19 14:20:16,467 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    507. 

  507. 2024-12-19 14:20:16,468 - utils.py[line:193] - INFO - voice_service ==> 0.000288s
    508. 

  508. 2024-12-19 14:20:16,468 - utils.py[line:191] - INFO - botservice,session:C1869628639520362496,uid:15663022111,nodeid:1.00 ==> 0.046545s
    509. 

  509. 2024-12-19 14:20:16,468 - mysql.py[line:39] - INFO - mysql连接成功
    510. 

  510. 2024-12-19 14:20:16,477 - mysql.py[line:53] - INFO - sql:
    511. 

  511.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869628639520362496','2024/12/19 14:20:16','15663022111','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "ASR408error"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "收费大厅在哪"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 3, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "收费大厅在哪", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    512. 

  512.         
    513. 

  513. 2024-12-19 14:20:16,623 - mysql.py[line:56] - INFO - 插入数据成功
    514. 

  514. 2024-12-19 14:20:48,260 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869628639520362496, uid: 15663022111, nodeId: 1.10, ASR: 网上怎么交费？
    515. 

  515. 2024-12-19 14:20:48,262 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869628639520362496
    516. 

  516. 2024-12-19 14:20:48,263 - redis.py[line:56] - INFO - load cache: {'code': '1.10', 'times': 1, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '未听清', 'asr': 'ASR408error', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '收费大厅在哪', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}, {'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。', 'status': 'normal'}
    517. 

  517. 2024-12-19 14:20:48,263 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.10, cur_code:1.10
    518. 

  518. 2024-12-19 14:20:48,318 - request_utils.py[line:133] - INFO - intent service:{'ans': '您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。', 'doc_id': 6717, 'score': 0.9977060556411743, 'intent': 'FAQ', 'class': 'FAQ', 'subclass': '缴费咨询', 'isFaq': True, 'recall': 'emb', 'query': '网上怎么交费', 'status': 2}
    519. 

  519. 2024-12-19 14:20:48,319 - utils.py[line:193] - INFO - intent_service ==> 0.054629s
    520. 

  520. 2024-12-19 14:20:48,328 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869628639520362496,code:1.10,opt:[{'title': 'FAQ', 'asr': '网上怎么交费', 'isFaq': True, 'faqContent': '您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。', 'firstclass': 'FAQ', 'subclass': '缴费咨询'}]
    521. 

  521. 2024-12-19 14:20:48,329 - utils.py[line:117] - INFO - uid:15663022111:code from 1.10 to  101.00
    522. 

  522. 2024-12-19 14:20:48,330 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869628639520362496:code:101.00
    523. 

  523. 2024-12-19 14:20:48,332 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。
    524. 

  524. 2024-12-19 14:20:48,333 - utils.py[line:193] - INFO - voice_service ==> 0.000994s
    525. 

  525. 2024-12-19 14:20:48,334 - request_utils.py[line:105] - INFO - 获取voice url成功:还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。
    526. 

  526. 2024-12-19 14:20:48,334 - mysql.py[line:39] - INFO - mysql连接成功
    527. 

  527. 2024-12-19 14:20:48,335 - utils.py[line:193] - INFO - voice_service ==> 0.001328s
    528. 

  528. 2024-12-19 14:20:48,336 - mysql.py[line:53] - INFO - sql:
    529. 

  529.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869628639520362496','2024/12/19 14:20:48','15663022111','10001','缴费咨询','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "ASR408error"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "收费大厅在哪"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "网上怎么交费"], ["您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", ""]]}','{"code": "101.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "未听清", "asr": "ASR408error", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "收费大厅在哪", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.10", "question": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "option": [{"title": "FAQ", "asr": "网上怎么交费", "isFaq": true, "faqContent": "您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。", "firstclass": "FAQ", "subclass": "缴费咨询"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以登录微信公众号佳木斯供水，进入主页面绑定用户信息后缴费，或者微信小程序中缴费页面输入用户编号进行缴费。或者也可以在支付宝生活缴费页面输入用户编号进行缴费。&还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    530. 

  530.         
    531. 

  531. 2024-12-19 14:20:48,336 - utils.py[line:191] - INFO - botservice,session:C1869628639520362496,uid:15663022111,nodeid:1.10 ==> 0.076407s
    532. 

  532. 2024-12-19 14:20:48,551 - mysql.py[line:56] - INFO - 插入数据成功
    533. 

  533. 2024-12-19 14:30:17,555 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869631319533817856, uid: 15663022111, nodeId: start, ASR: start
    534. 

  534. 2024-12-19 14:30:17,556 - redis.py[line:61] - INFO - 没有缓存信息:uid:15663022111,session:C1869631319533817856
    535. 

  535. 2024-12-19 14:30:17,556 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869631319533817856,code:start, cur_code:1.00
    536. 

  536. 2024-12-19 14:30:17,556 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869631319533817856:code:1.00
    537. 

  537. 2024-12-19 14:30:17,557 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    538. 

  538. 2024-12-19 14:30:17,557 - utils.py[line:193] - INFO - voice_service ==> 0.000267s
    539. 

  539. 2024-12-19 14:30:17,557 - utils.py[line:191] - INFO - botservice,session:C1869631319533817856,uid:15663022111,nodeid:start ==> 0.00177s
    540. 

  540. 2024-12-19 14:30:17,558 - mysql.py[line:39] - INFO - mysql连接成功
    541. 

  541. 2024-12-19 14:30:17,558 - mysql.py[line:53] - INFO - sql:
    542. 

  542.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869631319533817856','2024/12/19 14:30:17','15663022111','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    543. 

  543.         
    544. 

  544. 2024-12-19 14:30:18,310 - mysql.py[line:56] - INFO - 插入数据成功
    545. 

  545. 2024-12-19 14:30:32,156 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869631319533817856, uid: 15663022111, nodeId: 1.00, ASR: DTMF(1)DTMF
    546. 

  546. 2024-12-19 14:30:32,158 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869631319533817856
    547. 

  547. 2024-12-19 14:30:32,159 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    548. 

  548. 2024-12-19 14:30:32,160 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869631319533817856,code:1.00, cur_code:1.00
    549. 

  549. 2024-12-19 14:30:32,161 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869631319533817856,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    550. 

  550. 2024-12-19 14:30:32,162 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.10
    551. 

  551. 2024-12-19 14:30:32,162 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869631319533817856:code:1.10
    552. 

  552. 2024-12-19 14:30:32,165 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    553. 

  553. 2024-12-19 14:30:32,166 - utils.py[line:193] - INFO - voice_service ==> 0.001314s
    554. 

  554. 2024-12-19 14:30:32,168 - utils.py[line:191] - INFO - botservice,session:C1869631319533817856,uid:15663022111,nodeid:1.00 ==> 0.011466s
    555. 

  555. 2024-12-19 14:30:32,168 - mysql.py[line:39] - INFO - mysql连接成功
    556. 

  556. 2024-12-19 14:30:32,172 - mysql.py[line:53] - INFO - sql:
    557. 

  557.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869631319533817856','2024/12/19 14:30:32','15663022111','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    558. 

  558.         
    559. 

  559. 2024-12-19 14:30:32,577 - mysql.py[line:56] - INFO - 插入数据成功
    560. 

  560. 2024-12-19 14:31:05,140 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869631519950245888, uid: 15663022111, nodeId: start, ASR: start
    561. 

  561. 2024-12-19 14:31:05,140 - redis.py[line:61] - INFO - 没有缓存信息:uid:15663022111,session:C1869631519950245888
    562. 

  562. 2024-12-19 14:31:05,141 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869631519950245888,code:start, cur_code:1.00
    563. 

  563. 2024-12-19 14:31:05,141 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869631519950245888:code:1.00
    564. 

  564. 2024-12-19 14:31:05,141 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    565. 

  565. 2024-12-19 14:31:05,142 - utils.py[line:193] - INFO - voice_service ==> 0.000401s
    566. 

  566. 2024-12-19 14:31:05,142 - utils.py[line:191] - INFO - botservice,session:C1869631519950245888,uid:15663022111,nodeid:start ==> 0.002053s
    567. 

  567. 2024-12-19 14:31:05,142 - mysql.py[line:39] - INFO - mysql连接成功
    568. 

  568. 2024-12-19 14:31:05,143 - mysql.py[line:53] - INFO - sql:
    569. 

  569.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869631519950245888','2024/12/19 14:31:05','15663022111','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    570. 

  570.         
    571. 

  571. 2024-12-19 14:31:05,311 - mysql.py[line:56] - INFO - 插入数据成功
    572. 

  572. 2024-12-19 14:38:27,933 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633376714100736, uid: 13810388849, nodeId: start, ASR: start
    573. 

  573. 2024-12-19 14:38:27,933 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869633376714100736
    574. 

  574. 2024-12-19 14:38:27,933 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869633376714100736,code:start, cur_code:1.00
    575. 

  575. 2024-12-19 14:38:27,933 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633376714100736:code:1.00
    576. 

  576. 2024-12-19 14:38:27,934 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    577. 

  577. 2024-12-19 14:38:27,934 - utils.py[line:193] - INFO - voice_service ==> 0.000262s
    578. 

  578. 2024-12-19 14:38:27,934 - utils.py[line:191] - INFO - botservice,session:C1869633376714100736,uid:13810388849,nodeid:start ==> 0.001819s
    579. 

  579. 2024-12-19 14:38:27,935 - mysql.py[line:39] - INFO - mysql连接成功
    580. 

  580. 2024-12-19 14:38:27,935 - mysql.py[line:53] - INFO - sql:
    581. 

  581.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633376714100736','2024/12/19 14:38:27','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    582. 

  582.         
    583. 

  583. 2024-12-19 14:38:28,024 - mysql.py[line:56] - INFO - 插入数据成功
    584. 

  584. 2024-12-19 14:38:41,517 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633376714100736, uid: 13810388849, nodeId: 1.00, ASR: 那些通话都没有。
    585. 

  585. 2024-12-19 14:38:41,518 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869633376714100736
    586. 

  586. 2024-12-19 14:38:41,519 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    587. 

  587. 2024-12-19 14:38:41,520 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869633376714100736,code:1.00, cur_code:1.00
    588. 

  588. 2024-12-19 14:38:41,579 - request_utils.py[line:133] - INFO - intent service:{'ans': '我想找这一片抄表员', 'doc_id': 5335, 'score': 0.8872536420822144, 'isFaq': False, 'recall': 'emb', 'class': '其它咨询', 'subclass': '抄表员电话', 'query': '那些通话都没有', 'intent': '转人工', 'status': 3}
    589. 

  589. 2024-12-19 14:38:41,580 - utils.py[line:193] - INFO - intent_service ==> 0.059248s
    590. 

  590. 2024-12-19 14:38:41,580 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869633376714100736,code:1.00,opt:[{'title': 'others', 'asr': '那些通话都没有', 'isFaq': False, 'faqContent': ''}]
    591. 

  591. 2024-12-19 14:38:41,581 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633376714100736:code:1.00
    592. 

  592. 2024-12-19 14:38:41,583 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    593. 

  593. 2024-12-19 14:38:41,583 - utils.py[line:193] - INFO - voice_service ==> 0.00086s
    594. 

  594. 2024-12-19 14:38:41,584 - utils.py[line:191] - INFO - botservice,session:C1869633376714100736,uid:13810388849,nodeid:1.00 ==> 0.067515s
    595. 

  595. 2024-12-19 14:38:41,584 - mysql.py[line:39] - INFO - mysql连接成功
    596. 

  596. 2024-12-19 14:38:41,585 - mysql.py[line:53] - INFO - sql:
    597. 

  597.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633376714100736','2024/12/19 14:38:41','13810388849','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "那些通话都没有"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "那些通话都没有", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    598. 

  598.         
    599. 

  599. 2024-12-19 14:38:41,716 - mysql.py[line:56] - INFO - 插入数据成功
    600. 

  600. 2024-12-19 14:38:57,196 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633376714100736, uid: 13810388849, nodeId: 1.00, ASR: 哦，这样。
    601. 

  601. 2024-12-19 14:38:57,198 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869633376714100736
    602. 

  602. 2024-12-19 14:38:57,198 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 2, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': '那些通话都没有', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': 'normal'}
    603. 

  603. 2024-12-19 14:38:57,199 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869633376714100736,code:1.00, cur_code:1.00
    604. 

  604. 2024-12-19 14:38:57,239 - request_utils.py[line:133] - INFO - intent service:{'ans': '再见', 'doc_id': 5767, 'score': 0.9509569406509399, 'intent': '准备结束', 'class': '准备结束', 'subclass': '准备结束', 'isFaq': False, 'recall': 'emb', 'query': '哦，这样', 'status': 2}
    605. 

  605. 2024-12-19 14:38:57,240 - utils.py[line:193] - INFO - intent_service ==> 0.040161s
    606. 

  606. 2024-12-19 14:38:57,240 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869633376714100736,code:1.00,opt:[{'title': '准备结束', 'asr': '哦，这样', 'isFaq': False, 'faqContent': '', 'firstclass': '准备结束', 'subclass': '准备结束'}]
    607. 

  607. 2024-12-19 14:38:57,240 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  100.01
    608. 

  608. 2024-12-19 14:38:57,240 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633376714100736:code:100.01
    609. 

  609. 2024-12-19 14:38:57,241 - redis.py[line:74] - INFO - 删除缓存状态信息success
    610. 

  610. 2024-12-19 14:38:57,241 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633376714100736:code:100.01
    611. 

  611. 2024-12-19 14:38:57,241 - request_utils.py[line:105] - INFO - 获取voice url成功:感谢您的来电，祝您生活愉快，再见！
    612. 

  612. 2024-12-19 14:38:57,242 - mysql.py[line:39] - INFO - mysql连接成功
    613. 

  613. 2024-12-19 14:38:57,242 - utils.py[line:193] - INFO - voice_service ==> 0.00041s
    614. 

  614. 2024-12-19 14:38:57,242 - mysql.py[line:53] - INFO - sql:
    615. 

  615.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633376714100736','2024/12/19 14:38:57','13810388849','10001','准备结束','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "那些通话都没有"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "哦，这样"], ["感谢您的来电，祝您生活愉快，再见！", ""]]}','{"code": "100.01", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "那些通话都没有", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "准备结束", "asr": "哦，这样", "isFaq": false, "faqContent": "", "firstclass": "准备结束", "subclass": "准备结束"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "感谢您的来电，祝您生活愉快，再见！", "status": "hang"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    616. 

  616.         
    617. 

  617. 2024-12-19 14:38:57,242 - utils.py[line:191] - INFO - botservice,session:C1869633376714100736,uid:13810388849,nodeid:1.00 ==> 0.04632s
    618. 

  618. 2024-12-19 14:38:57,327 - mysql.py[line:56] - INFO - 插入数据成功
    619. 

  619. 2024-12-19 14:39:23,031 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633554124771328, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    620. 

  620. 2024-12-19 14:39:23,033 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869633554124771328
    621. 

  621. 2024-12-19 14:39:23,035 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    622. 

  622. 2024-12-19 14:39:23,036 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869633554124771328,code:1.00, cur_code:1.00
    623. 

  623. 2024-12-19 14:39:23,037 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869633554124771328,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    624. 

  624. 2024-12-19 14:39:23,038 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    625. 

  625. 2024-12-19 14:39:23,039 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633554124771328:code:99.00
    626. 

  626. 2024-12-19 14:39:23,043 - redis.py[line:74] - INFO - 删除缓存状态信息success
    627. 

  627. 2024-12-19 14:39:23,045 - mysql.py[line:39] - INFO - mysql连接成功
    628. 

  628. 2024-12-19 14:39:23,048 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633554124771328:code:99.00
    629. 

  629. 2024-12-19 14:39:23,048 - mysql.py[line:53] - INFO - sql:
    630. 

  630.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633554124771328','2024/12/19 14:39:23','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    631. 

  631.         
    632. 

  632. 2024-12-19 14:39:23,053 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    633. 

  633. 2024-12-19 14:39:23,054 - utils.py[line:193] - INFO - voice_service ==> 0.002132s
    634. 

  634. 2024-12-19 14:39:23,056 - utils.py[line:191] - INFO - botservice,session:C1869633554124771328,uid:13810388849,nodeid:1.00 ==> 0.024581s
    635. 

  635. 2024-12-19 14:39:23,112 - mysql.py[line:56] - INFO - 插入数据成功
    636. 

  636. 2024-12-19 14:40:39,537 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633928852279296, uid: 13810388849, nodeId: start, ASR: start
    637. 

  637. 2024-12-19 14:40:39,538 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869633928852279296
    638. 

  638. 2024-12-19 14:40:39,538 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869633928852279296,code:start, cur_code:1.00
    639. 

  639. 2024-12-19 14:40:39,539 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869633928852279296:code:1.00
    640. 

  640. 2024-12-19 14:40:39,540 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    641. 

  641. 2024-12-19 14:40:39,541 - utils.py[line:193] - INFO - voice_service ==> 0.000567s
    642. 

  642. 2024-12-19 14:40:39,541 - mysql.py[line:39] - INFO - mysql连接成功
    643. 

  643. 2024-12-19 14:40:39,542 - utils.py[line:191] - INFO - botservice,session:C1869633928852279296,uid:13810388849,nodeid:start ==> 0.005039s
    644. 

  644. 2024-12-19 14:40:39,542 - mysql.py[line:53] - INFO - sql:
    645. 

  645.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633928852279296','2024/12/19 14:40:39','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    646. 

  646.         
    647. 

  647. 2024-12-19 14:40:39,800 - mysql.py[line:56] - INFO - 插入数据成功
    648. 

  648. 2024-12-19 14:40:49,748 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869633916529414144, uid: 51501214, nodeId: 1.00, ASR: DTMF(2)DTMF
    649. 

  649. 2024-12-19 14:40:49,751 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:51501214,session:C1869633916529414144
    650. 

  650. 2024-12-19 14:40:49,751 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    651. 

  651. 2024-12-19 14:40:49,752 - AiBot.py[line:51] - INFO - 智能客服:uid:51501214,sessionId:C1869633916529414144,code:1.00, cur_code:1.00
    652. 

  652. 2024-12-19 14:40:49,753 - AiBot.py[line:54] - INFO - 智能客服:uid:51501214,sessionId:C1869633916529414144,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    653. 

  653. 2024-12-19 14:40:49,754 - utils.py[line:117] - INFO - uid:51501214:code from 1.00 to  99.00
    654. 

  654. 2024-12-19 14:40:49,754 - redis.py[line:83] - INFO - save cache：uid:51501214;sessionid:C1869633916529414144:code:99.00
    655. 

  655. 2024-12-19 14:40:49,758 - redis.py[line:74] - INFO - 删除缓存状态信息success
    656. 

  656. 2024-12-19 14:40:49,759 - redis.py[line:83] - INFO - save cache：uid:51501214;sessionid:C1869633916529414144:code:99.00
    657. 

  657. 2024-12-19 14:40:49,760 - mysql.py[line:39] - INFO - mysql连接成功
    658. 

  658. 2024-12-19 14:40:49,760 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    659. 

  659. 2024-12-19 14:40:49,761 - mysql.py[line:53] - INFO - sql:
    660. 

  660.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869633916529414144','2024/12/19 14:40:49','51501214','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    661. 

  661.         
    662. 

  662. 2024-12-19 14:40:49,762 - utils.py[line:193] - INFO - voice_service ==> 0.001608s
    663. 

  663. 2024-12-19 14:40:49,763 - utils.py[line:191] - INFO - botservice,session:C1869633916529414144,uid:51501214,nodeid:1.00 ==> 0.015369s
    664. 

  664. 2024-12-19 14:40:49,828 - mysql.py[line:56] - INFO - 插入数据成功
    665. 

  665. 2024-12-19 14:45:32,315 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635103844601856, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    666. 

  666. 2024-12-19 14:45:32,317 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869635103844601856
    667. 

  667. 2024-12-19 14:45:32,318 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    668. 

  668. 2024-12-19 14:45:32,344 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869635103844601856,code:1.00, cur_code:1.00
    669. 

  669. 2024-12-19 14:45:32,345 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869635103844601856,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    670. 

  670. 2024-12-19 14:45:32,346 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    671. 

  671. 2024-12-19 14:45:32,347 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869635103844601856:code:99.00
    672. 

  672. 2024-12-19 14:45:32,351 - redis.py[line:74] - INFO - 删除缓存状态信息success
    673. 

  673. 2024-12-19 14:45:32,352 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869635103844601856:code:99.00
    674. 

  674. 2024-12-19 14:45:32,353 - mysql.py[line:39] - INFO - mysql连接成功
    675. 

  675. 2024-12-19 14:45:32,355 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    676. 

  676. 2024-12-19 14:45:32,355 - mysql.py[line:53] - INFO - sql:
    677. 

  677.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635103844601856','2024/12/19 14:45:32','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    678. 

  678.         
    679. 

  679. 2024-12-19 14:45:32,356 - utils.py[line:193] - INFO - voice_service ==> 0.002091s
    680. 

  680. 2024-12-19 14:45:32,358 - utils.py[line:191] - INFO - botservice,session:C1869635103844601856,uid:13810388849,nodeid:1.00 ==> 0.042198s
    681. 

  681. 2024-12-19 14:45:32,507 - mysql.py[line:56] - INFO - 插入数据成功
    682. 

  682. 2024-12-19 14:47:50,637 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635736991567872, uid: 15001033588, nodeId: start, ASR: start
    683. 

  683. 2024-12-19 14:47:50,638 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869635736991567872
    684. 

  684. 2024-12-19 14:47:50,638 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869635736991567872,code:start, cur_code:1.00
    685. 

  685. 2024-12-19 14:47:50,638 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869635736991567872:code:1.00
    686. 

  686. 2024-12-19 14:47:50,639 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    687. 

  687. 2024-12-19 14:47:50,640 - utils.py[line:193] - INFO - voice_service ==> 0.000672s
    688. 

  688. 2024-12-19 14:47:50,640 - mysql.py[line:39] - INFO - mysql连接成功
    689. 

  689. 2024-12-19 14:47:50,640 - utils.py[line:191] - INFO - botservice,session:C1869635736991567872,uid:15001033588,nodeid:start ==> 0.002998s
    690. 

  690. 2024-12-19 14:47:50,641 - mysql.py[line:53] - INFO - sql:
    691. 

  691.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635736991567872','2024/12/19 14:47:50','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    692. 

  692.         
    693. 

  693. 2024-12-19 14:47:50,740 - mysql.py[line:56] - INFO - 插入数据成功
    694. 

  694. 2024-12-19 14:48:04,858 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635736991567872, uid: 15001033588, nodeId: 1.00, ASR: 转人工。
    695. 

  695. 2024-12-19 14:48:04,860 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15001033588,session:C1869635736991567872
    696. 

  696. 2024-12-19 14:48:04,862 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    697. 

  697. 2024-12-19 14:48:04,863 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869635736991567872,code:1.00, cur_code:1.00
    698. 

  698. 2024-12-19 14:48:04,900 - request_utils.py[line:133] - INFO - intent service:{'ans': '转人工', 'doc_id': 5643, 'score': 1.0, 'intent': '转人工', 'class': '转人工', 'subclass': '转人工', 'isFaq': False, 'recall': 'emb', 'query': '转人工', 'status': 2}
    699. 

  699. 2024-12-19 14:48:04,900 - utils.py[line:193] - INFO - intent_service ==> 0.035282s
    700. 

  700. 2024-12-19 14:48:04,901 - AiBot.py[line:54] - INFO - 智能客服:uid:15001033588,sessionId:C1869635736991567872,code:1.00,opt:[{'title': 'others', 'asr': '转人工', 'isFaq': False, 'faqContent': ''}]
    701. 

  701. 2024-12-19 14:48:04,902 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869635736991567872:code:1.00
    702. 

  702. 2024-12-19 14:48:04,904 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    703. 

  703. 2024-12-19 14:48:04,905 - mysql.py[line:39] - INFO - mysql连接成功
    704. 

  704. 2024-12-19 14:48:04,906 - utils.py[line:193] - INFO - voice_service ==> 0.001939s
    705. 

  705. 2024-12-19 14:48:04,906 - mysql.py[line:53] - INFO - sql:
    706. 

  706.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635736991567872','2024/12/19 14:48:04','15001033588','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "转人工"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "转人工", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    707. 

  707.         
    708. 

  708. 2024-12-19 14:48:04,906 - utils.py[line:191] - INFO - botservice,session:C1869635736991567872,uid:15001033588,nodeid:1.00 ==> 0.048555s
    709. 

  709. 2024-12-19 14:48:05,150 - mysql.py[line:56] - INFO - 插入数据成功
    710. 

  710. 2024-12-19 14:48:25,621 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635884136140800, uid: 15663022111, nodeId: start, ASR: start
    711. 

  711. 2024-12-19 14:48:25,621 - redis.py[line:61] - INFO - 没有缓存信息:uid:15663022111,session:C1869635884136140800
    712. 

  712. 2024-12-19 14:48:25,622 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869635884136140800,code:start, cur_code:1.00
    713. 

  713. 2024-12-19 14:48:25,622 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869635884136140800:code:1.00
    714. 

  714. 2024-12-19 14:48:25,623 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    715. 

  715. 2024-12-19 14:48:25,623 - mysql.py[line:39] - INFO - mysql连接成功
    716. 

  716. 2024-12-19 14:48:25,624 - utils.py[line:193] - INFO - voice_service ==> 0.00094s
    717. 

  717. 2024-12-19 14:48:25,624 - mysql.py[line:53] - INFO - sql:
    718. 

  718.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635884136140800','2024/12/19 14:48:25','15663022111','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    719. 

  719.         
    720. 

  720. 2024-12-19 14:48:25,624 - utils.py[line:191] - INFO - botservice,session:C1869635884136140800,uid:15663022111,nodeid:start ==> 0.003733s
    721. 

  721. 2024-12-19 14:48:25,864 - mysql.py[line:56] - INFO - 插入数据成功
    722. 

  722. 2024-12-19 14:48:32,809 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635913945059328, uid: 15001033588, nodeId: start, ASR: start
    723. 

  723. 2024-12-19 14:48:32,810 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869635913945059328
    724. 

  724. 2024-12-19 14:48:32,810 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869635913945059328,code:start, cur_code:1.00
    725. 

  725. 2024-12-19 14:48:32,810 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869635913945059328:code:1.00
    726. 

  726. 2024-12-19 14:48:32,811 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    727. 

  727. 2024-12-19 14:48:32,811 - mysql.py[line:39] - INFO - mysql连接成功
    728. 

  728. 2024-12-19 14:48:32,811 - utils.py[line:193] - INFO - voice_service ==> 0.000691s
    729. 

  729. 2024-12-19 14:48:32,812 - mysql.py[line:53] - INFO - sql:
    730. 

  730.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635913945059328','2024/12/19 14:48:32','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    731. 

  731.         
    732. 

  732. 2024-12-19 14:48:32,858 - utils.py[line:191] - INFO - botservice,session:C1869635913945059328,uid:15001033588,nodeid:start ==> 0.048889s
    733. 

  733. 2024-12-19 14:48:33,561 - mysql.py[line:56] - INFO - 插入数据成功
    734. 

  734. 2024-12-19 14:48:39,620 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869635884136140800, uid: 15663022111, nodeId: 1.00, ASR: DTMF(1)DTMF
    735. 

  735. 2024-12-19 14:48:39,623 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15663022111,session:C1869635884136140800
    736. 

  736. 2024-12-19 14:48:39,624 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    737. 

  737. 2024-12-19 14:48:39,625 - AiBot.py[line:51] - INFO - 智能客服:uid:15663022111,sessionId:C1869635884136140800,code:1.00, cur_code:1.00
    738. 

  738. 2024-12-19 14:48:39,626 - AiBot.py[line:54] - INFO - 智能客服:uid:15663022111,sessionId:C1869635884136140800,code:1.00,opt:[{'title': '1', 'asr': '1', 'isFaq': False, 'faqContent': ''}]
    739. 

  739. 2024-12-19 14:48:39,635 - utils.py[line:117] - INFO - uid:15663022111:code from 1.00 to  1.10
    740. 

  740. 2024-12-19 14:48:39,636 - redis.py[line:83] - INFO - save cache：uid:15663022111;sessionid:C1869635884136140800:code:1.10
    741. 

  741. 2024-12-19 14:48:39,639 - request_utils.py[line:105] - INFO - 获取voice url成功:您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。
    742. 

  742. 2024-12-19 14:48:39,640 - utils.py[line:193] - INFO - voice_service ==> 0.001595s
    743. 

  743. 2024-12-19 14:48:39,641 - utils.py[line:191] - INFO - botservice,session:C1869635884136140800,uid:15663022111,nodeid:1.00 ==> 0.020651s
    744. 

  744. 2024-12-19 14:48:39,642 - mysql.py[line:39] - INFO - mysql连接成功
    745. 

  745. 2024-12-19 14:48:39,643 - mysql.py[line:53] - INFO - sql:
    746. 

  746.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869635884136140800','2024/12/19 14:48:39','15663022111','10001','1','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "1"], ["您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", ""]]}','{"code": "1.10", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "1", "asr": "1", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    747. 

  747.         
    748. 

  748. 2024-12-19 14:48:39,963 - mysql.py[line:56] - INFO - 插入数据成功
    749. 

  749. 2024-12-19 15:12:57,810 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869642058868854784, uid: Anonymous, nodeId: start, ASR: start
    750. 

  750. 2024-12-19 15:12:57,812 - redis.py[line:61] - INFO - 没有缓存信息:uid:Anonymous,session:C1869642058868854784
    751. 

  751. 2024-12-19 15:12:57,812 - AiBot.py[line:51] - INFO - 智能客服:uid:Anonymous,sessionId:C1869642058868854784,code:start, cur_code:1.00
    752. 

  752. 2024-12-19 15:12:57,813 - redis.py[line:83] - INFO - save cache：uid:Anonymous;sessionid:C1869642058868854784:code:1.00
    753. 

  753. 2024-12-19 15:12:57,816 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    754. 

  754. 2024-12-19 15:12:57,818 - utils.py[line:193] - INFO - voice_service ==> 0.002124s
    755. 

  755. 2024-12-19 15:12:57,818 - mysql.py[line:39] - INFO - mysql连接成功
    756. 

  756. 2024-12-19 15:12:57,819 - utils.py[line:191] - INFO - botservice,session:C1869642058868854784,uid:Anonymous,nodeid:start ==> 0.009549s
    757. 

  757. 2024-12-19 15:12:57,822 - mysql.py[line:53] - INFO - sql:
    758. 

  758.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869642058868854784','2024/12/19 15:12:57','Anonymous','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    759. 

  759.         
    760. 

  760. 2024-12-19 15:12:58,019 - mysql.py[line:56] - INFO - 插入数据成功
    761. 

  761. 2024-12-19 15:14:53,446 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869642463128457216, uid: 13810388849, nodeId: 1.00, ASR: 啊，对，可能是吧，我记不清了。
    762. 

  762. 2024-12-19 15:14:53,446 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869642463128457216
    763. 

  763. 2024-12-19 15:14:53,446 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    764. 

  764. 2024-12-19 15:14:53,446 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869642463128457216,code:1.00, cur_code:1.00
    765. 

  765. 2024-12-19 15:14:53,468 - request_utils.py[line:133] - INFO - intent service:{'ans': '再见', 'doc_id': 5743, 'score': 0.7768310308456421, 'intent': '准备结束', 'class': '准备结束', 'subclass': '准备结束', 'isFaq': False, 'recall': 'emb', 'query': '啊，对，可能是吧，我记不清了', 'status': 2}
    766. 

  766. 2024-12-19 15:14:53,468 - utils.py[line:193] - INFO - intent_service ==> 0.021424s
    767. 

  767. 2024-12-19 15:14:53,468 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869642463128457216,code:1.00,opt:[{'title': '准备结束', 'asr': '啊，对，可能是吧，我记不清了', 'isFaq': False, 'faqContent': '', 'firstclass': '准备结束', 'subclass': '准备结束'}]
    768. 

  768. 2024-12-19 15:14:53,468 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  100.01
    769. 

  769. 2024-12-19 15:14:53,469 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869642463128457216:code:100.01
    770. 

  770. 2024-12-19 15:14:53,469 - redis.py[line:74] - INFO - 删除缓存状态信息success
    771. 

  771. 2024-12-19 15:14:53,470 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869642463128457216:code:100.01
    772. 

  772. 2024-12-19 15:14:53,470 - request_utils.py[line:105] - INFO - 获取voice url成功:感谢您的来电，祝您生活愉快，再见！
    773. 

  773. 2024-12-19 15:14:53,470 - mysql.py[line:39] - INFO - mysql连接成功
    774. 

  774. 2024-12-19 15:14:53,470 - utils.py[line:193] - INFO - voice_service ==> 0.000297s
    775. 

  775. 2024-12-19 15:14:53,470 - mysql.py[line:53] - INFO - sql:
    776. 

  776.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869642463128457216','2024/12/19 15:14:53','13810388849','10001','准备结束','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "啊，对，可能是吧，我记不清了"], ["感谢您的来电，祝您生活愉快，再见！", ""]]}','{"code": "100.01", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "准备结束", "asr": "啊，对，可能是吧，我记不清了", "isFaq": false, "faqContent": "", "firstclass": "准备结束", "subclass": "准备结束"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "感谢您的来电，祝您生活愉快，再见！", "status": "hang"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    777. 

  777.         
    778. 

  778. 2024-12-19 15:14:53,471 - utils.py[line:191] - INFO - botservice,session:C1869642463128457216,uid:13810388849,nodeid:1.00 ==> 0.025027s
    779. 

  779. 2024-12-19 15:14:53,934 - mysql.py[line:56] - INFO - 插入数据成功
    780. 

  780. 2024-12-19 15:15:13,039 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869642575783268352, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    781. 

  781. 2024-12-19 15:15:13,041 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869642575783268352
    782. 

  782. 2024-12-19 15:15:13,042 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    783. 

  783. 2024-12-19 15:15:13,043 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869642575783268352,code:1.00, cur_code:1.00
    784. 

  784. 2024-12-19 15:15:13,043 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869642575783268352,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    785. 

  785. 2024-12-19 15:15:13,045 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    786. 

  786. 2024-12-19 15:15:13,046 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869642575783268352:code:99.00
    787. 

  787. 2024-12-19 15:15:13,049 - redis.py[line:74] - INFO - 删除缓存状态信息success
    788. 

  788. 2024-12-19 15:15:13,051 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869642575783268352:code:99.00
    789. 

  789. 2024-12-19 15:15:13,052 - mysql.py[line:39] - INFO - mysql连接成功
    790. 

  790. 2024-12-19 15:15:13,053 - mysql.py[line:53] - INFO - sql:
    791. 

  791.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869642575783268352','2024/12/19 15:15:13','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    792. 

  792.         
    793. 

  793. 2024-12-19 15:15:13,054 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    794. 

  794. 2024-12-19 15:15:13,055 - utils.py[line:193] - INFO - voice_service ==> 0.00267s
    795. 

  795. 2024-12-19 15:15:13,056 - utils.py[line:191] - INFO - botservice,session:C1869642575783268352,uid:13810388849,nodeid:1.00 ==> 0.017019s
    796. 

  796. 2024-12-19 15:15:13,248 - mysql.py[line:56] - INFO - 插入数据成功
    797. 

  797. 2024-12-19 15:16:52,325 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869642989505220608, uid: 13810388849, nodeId: 1.00, ASR: 我刚跟你说，你一脸痴疑。
    798. 

  798. 2024-12-19 15:16:52,326 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869642989505220608
    799. 

  799. 2024-12-19 15:16:52,327 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    800. 

  800. 2024-12-19 15:16:52,327 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869642989505220608,code:1.00, cur_code:1.00
    801. 

  801. 2024-12-19 15:16:52,385 - request_utils.py[line:133] - INFO - intent service:{'ans': '我家漏水了', 'doc_id': 2594, 'score': 0.8018589019775391, 'isFaq': False, 'recall': 'emb', 'class': '报修', 'subclass': '漏水报修', 'query': '我刚跟你说，你一脸痴疑', 'intent': '转人工', 'status': 3}
    802. 

  802. 2024-12-19 15:16:52,385 - utils.py[line:193] - INFO - intent_service ==> 0.057277s
    803. 

  803. 2024-12-19 15:16:52,386 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869642989505220608,code:1.00,opt:[{'title': 'others', 'asr': '我刚跟你说，你一脸痴疑', 'isFaq': False, 'faqContent': ''}]
    804. 

  804. 2024-12-19 15:16:52,386 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869642989505220608:code:1.00
    805. 

  805. 2024-12-19 15:16:52,387 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    806. 

  806. 2024-12-19 15:16:52,387 - utils.py[line:193] - INFO - voice_service ==> 0.000518s
    807. 

  807. 2024-12-19 15:16:52,387 - utils.py[line:191] - INFO - botservice,session:C1869642989505220608,uid:13810388849,nodeid:1.00 ==> 0.062662s
    808. 

  808. 2024-12-19 15:16:52,387 - mysql.py[line:39] - INFO - mysql连接成功
    809. 

  809. 2024-12-19 15:16:52,388 - mysql.py[line:53] - INFO - sql:
    810. 

  810.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869642989505220608','2024/12/19 15:16:52','13810388849','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "我刚跟你说，你一脸痴疑"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "我刚跟你说，你一脸痴疑", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    811. 

  811.         
    812. 

  812. 2024-12-19 15:16:52,639 - mysql.py[line:56] - INFO - 插入数据成功
    813. 

  813. 2024-12-19 15:18:43,739 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869643509468893184, uid: 13810388849, nodeId: start, ASR: start
    814. 

  814. 2024-12-19 15:18:43,739 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869643509468893184
    815. 

  815. 2024-12-19 15:18:43,740 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869643509468893184,code:start, cur_code:1.00
    816. 

  816. 2024-12-19 15:18:43,740 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869643509468893184:code:1.00
    817. 

  817. 2024-12-19 15:18:43,741 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    818. 

  818. 2024-12-19 15:18:43,741 - utils.py[line:193] - INFO - voice_service ==> 0.000483s
    819. 

  819. 2024-12-19 15:18:43,741 - utils.py[line:191] - INFO - botservice,session:C1869643509468893184,uid:13810388849,nodeid:start ==> 0.002307s
    820. 

  820. 2024-12-19 15:18:43,742 - mysql.py[line:39] - INFO - mysql连接成功
    821. 

  821. 2024-12-19 15:18:43,742 - mysql.py[line:53] - INFO - sql:
    822. 

  822.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869643509468893184','2024/12/19 15:18:43','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    823. 

  823.         
    824. 

  824. 2024-12-19 15:18:43,834 - mysql.py[line:56] - INFO - 插入数据成功
    825. 

  825. 2024-12-19 15:18:55,794 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869643509468893184, uid: 13810388849, nodeId: 1.00, ASR: DTMF(2)DTMF
    826. 

  826. 2024-12-19 15:18:55,796 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810388849,session:C1869643509468893184
    827. 

  827. 2024-12-19 15:18:55,797 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    828. 

  828. 2024-12-19 15:18:55,798 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869643509468893184,code:1.00, cur_code:1.00
    829. 

  829. 2024-12-19 15:18:55,798 - AiBot.py[line:54] - INFO - 智能客服:uid:13810388849,sessionId:C1869643509468893184,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    830. 

  830. 2024-12-19 15:18:55,799 - utils.py[line:117] - INFO - uid:13810388849:code from 1.00 to  99.00
    831. 

  831. 2024-12-19 15:18:55,800 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869643509468893184:code:99.00
    832. 

  832. 2024-12-19 15:18:55,802 - redis.py[line:74] - INFO - 删除缓存状态信息success
    833. 

  833. 2024-12-19 15:18:55,803 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869643509468893184:code:99.00
    834. 

  834. 2024-12-19 15:18:55,805 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    835. 

  835. 2024-12-19 15:18:55,805 - mysql.py[line:39] - INFO - mysql连接成功
    836. 

  836. 2024-12-19 15:18:55,806 - utils.py[line:193] - INFO - voice_service ==> 0.001932s
    837. 

  837. 2024-12-19 15:18:55,808 - mysql.py[line:53] - INFO - sql:
    838. 

  838.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869643509468893184','2024/12/19 15:18:55','13810388849','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    839. 

  839.         
    840. 

  840. 2024-12-19 15:18:55,808 - utils.py[line:191] - INFO - botservice,session:C1869643509468893184,uid:13810388849,nodeid:1.00 ==> 0.014056s
    841. 

  841. 2024-12-19 15:18:56,130 - mysql.py[line:56] - INFO - 插入数据成功
    842. 

  842. 2024-12-19 15:19:18,092 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869643597335367680, uid: 15001033588, nodeId: 1.00, ASR: DTMF(2)DTMF
    843. 

  843. 2024-12-19 15:19:18,093 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15001033588,session:C1869643597335367680
    844. 

  844. 2024-12-19 15:19:18,094 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    845. 

  845. 2024-12-19 15:19:18,095 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869643597335367680,code:1.00, cur_code:1.00
    846. 

  846. 2024-12-19 15:19:18,096 - AiBot.py[line:54] - INFO - 智能客服:uid:15001033588,sessionId:C1869643597335367680,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    847. 

  847. 2024-12-19 15:19:18,097 - utils.py[line:117] - INFO - uid:15001033588:code from 1.00 to  99.00
    848. 

  848. 2024-12-19 15:19:18,097 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869643597335367680:code:99.00
    849. 

  849. 2024-12-19 15:19:18,100 - redis.py[line:74] - INFO - 删除缓存状态信息success
    850. 

  850. 2024-12-19 15:19:18,102 - mysql.py[line:39] - INFO - mysql连接成功
    851. 

  851. 2024-12-19 15:19:18,139 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869643597335367680:code:99.00
    852. 

  852. 2024-12-19 15:19:18,140 - mysql.py[line:53] - INFO - sql:
    853. 

  853.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869643597335367680','2024/12/19 15:19:18','15001033588','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    854. 

  854.         
    855. 

  855. 2024-12-19 15:19:18,143 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    856. 

  856. 2024-12-19 15:19:18,143 - utils.py[line:193] - INFO - voice_service ==> 0.001275s
    857. 

  857. 2024-12-19 15:19:18,144 - utils.py[line:191] - INFO - botservice,session:C1869643597335367680,uid:15001033588,nodeid:1.00 ==> 0.052648s
    858. 

  858. 2024-12-19 15:19:18,255 - mysql.py[line:56] - INFO - 插入数据成功
    859. 

  859. 2024-12-19 15:19:41,634 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869643752138739712, uid: 15001033588, nodeId: start, ASR: start
    860. 

  860. 2024-12-19 15:19:41,635 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869643752138739712
    861. 

  861. 2024-12-19 15:19:41,636 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869643752138739712,code:start, cur_code:1.00
    862. 

  862. 2024-12-19 15:19:41,636 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869643752138739712:code:1.00
    863. 

  863. 2024-12-19 15:19:41,638 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    864. 

  864. 2024-12-19 15:19:41,639 - utils.py[line:193] - INFO - voice_service ==> 0.001217s
    865. 

  865. 2024-12-19 15:19:41,640 - utils.py[line:191] - INFO - botservice,session:C1869643752138739712,uid:15001033588,nodeid:start ==> 0.005746s
    866. 

  866. 2024-12-19 15:19:41,641 - mysql.py[line:39] - INFO - mysql连接成功
    867. 

  867. 2024-12-19 15:19:41,643 - mysql.py[line:53] - INFO - sql:
    868. 

  868.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869643752138739712','2024/12/19 15:19:41','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    869. 

  869.         
    870. 

  870. 2024-12-19 15:19:41,705 - mysql.py[line:56] - INFO - 插入数据成功
    871. 

  871. 2024-12-19 17:39:01,358 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869678752116641792, uid: 15001033588, nodeId: 1.00, ASR: 回来再。
    872. 

  872. 2024-12-19 17:39:01,360 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:15001033588,session:C1869678752116641792
    873. 

  873. 2024-12-19 17:39:01,360 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    874. 

  874. 2024-12-19 17:39:01,361 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869678752116641792,code:1.00, cur_code:1.00
    875. 

  875. 2024-12-19 17:39:01,428 - request_utils.py[line:133] - INFO - intent service:{'ans': '再说一遍', 'doc_id': 5628, 'score': 0.8180235028266907, 'intent': '未听清', 'class': '未听清', 'subclass': '未听清', 'isFaq': False, 'recall': 'emb', 'query': '回来再', 'status': 2}
    876. 

  876. 2024-12-19 17:39:01,429 - utils.py[line:193] - INFO - intent_service ==> 0.066994s
    877. 

  877. 2024-12-19 17:39:01,429 - AiBot.py[line:54] - INFO - 智能客服:uid:15001033588,sessionId:C1869678752116641792,code:1.00,opt:[{'title': '未听清', 'asr': '回来再', 'isFaq': False, 'faqContent': '', 'firstclass': '未听清', 'subclass': '未听清'}]
    878. 

  878. 2024-12-19 17:39:01,430 - utils.py[line:117] - INFO - uid:15001033588:code from 1.00 to  1.00
    879. 

  879. 2024-12-19 17:39:01,430 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869678752116641792:code:1.00
    880. 

  880. 2024-12-19 17:39:01,432 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    881. 

  881. 2024-12-19 17:39:01,433 - utils.py[line:193] - INFO - voice_service ==> 0.000719s
    882. 

  882. 2024-12-19 17:39:01,433 - utils.py[line:191] - INFO - botservice,session:C1869678752116641792,uid:15001033588,nodeid:1.00 ==> 0.075288s
    883. 

  883. 2024-12-19 17:39:01,435 - mysql.py[line:39] - INFO - mysql连接成功
    884. 

  884. 2024-12-19 17:39:01,436 - mysql.py[line:53] - INFO - sql:
    885. 

  885.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869678752116641792','2024/12/19 17:39:01','15001033588','10001','未听清','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "回来再"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "未听清", "asr": "回来再", "isFaq": false, "faqContent": "", "firstclass": "未听清", "subclass": "未听清"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    886. 

  886.         
    887. 

  887. 2024-12-19 17:39:01,562 - mysql.py[line:56] - INFO - 插入数据成功
    888. 

  888. 2024-12-19 17:42:34,678 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869679710359916544, uid: 15001033588, nodeId: start, ASR: start
    889. 

  889. 2024-12-19 17:42:34,679 - redis.py[line:61] - INFO - 没有缓存信息:uid:15001033588,session:C1869679710359916544
    890. 

  890. 2024-12-19 17:42:34,689 - AiBot.py[line:51] - INFO - 智能客服:uid:15001033588,sessionId:C1869679710359916544,code:start, cur_code:1.00
    891. 

  891. 2024-12-19 17:42:34,689 - redis.py[line:83] - INFO - save cache：uid:15001033588;sessionid:C1869679710359916544:code:1.00
    892. 

  892. 2024-12-19 17:42:34,692 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    893. 

  893. 2024-12-19 17:42:34,694 - mysql.py[line:39] - INFO - mysql连接成功
    894. 

  894. 2024-12-19 17:42:34,705 - utils.py[line:193] - INFO - voice_service ==> 0.013318s
    895. 

  895. 2024-12-19 17:42:34,706 - mysql.py[line:53] - INFO - sql:
    896. 

  896.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869679710359916544','2024/12/19 17:42:34','15001033588','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    897. 

  897.         
    898. 

  898. 2024-12-19 17:42:34,707 - utils.py[line:191] - INFO - botservice,session:C1869679710359916544,uid:15001033588,nodeid:start ==> 0.028867s
    899. 

  899. 2024-12-19 17:42:35,337 - mysql.py[line:56] - INFO - 插入数据成功
    900. 

  900. 2024-12-19 17:43:01,623 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869679823161528320, uid: 13810388849, nodeId: start, ASR: start
    901. 

  901. 2024-12-19 17:43:01,626 - redis.py[line:61] - INFO - 没有缓存信息:uid:13810388849,session:C1869679823161528320
    902. 

  902. 2024-12-19 17:43:01,634 - AiBot.py[line:51] - INFO - 智能客服:uid:13810388849,sessionId:C1869679823161528320,code:start, cur_code:1.00
    903. 

  903. 2024-12-19 17:43:01,635 - redis.py[line:83] - INFO - save cache：uid:13810388849;sessionid:C1869679823161528320:code:1.00
    904. 

  904. 2024-12-19 17:43:01,638 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    905. 

  905. 2024-12-19 17:43:01,640 - utils.py[line:193] - INFO - voice_service ==> 0.002282s
    906. 

  906. 2024-12-19 17:43:01,640 - mysql.py[line:39] - INFO - mysql连接成功
    907. 

  907. 2024-12-19 17:43:01,644 - utils.py[line:191] - INFO - botservice,session:C1869679823161528320,uid:13810388849,nodeid:start ==> 0.020646s
    908. 

  908. 2024-12-19 17:43:01,644 - mysql.py[line:53] - INFO - sql:
    909. 

  909.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869679823161528320','2024/12/19 17:43:01','13810388849','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    910. 

  910.         
    911. 

  911. 2024-12-19 17:43:01,779 - mysql.py[line:56] - INFO - 插入数据成功
    912. 

  912. 2024-12-19 17:52:11,315 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869682075116900352, uid: 13810899550, nodeId: 1.00, ASR: DTMF(2)DTMF
    913. 

  913. 2024-12-19 17:52:11,317 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:13810899550,session:C1869682075116900352
    914. 

  914. 2024-12-19 17:52:11,318 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    915. 

  915. 2024-12-19 17:52:11,318 - AiBot.py[line:51] - INFO - 智能客服:uid:13810899550,sessionId:C1869682075116900352,code:1.00, cur_code:1.00
    916. 

  916. 2024-12-19 17:52:11,319 - AiBot.py[line:54] - INFO - 智能客服:uid:13810899550,sessionId:C1869682075116900352,code:1.00,opt:[{'title': '2', 'asr': '2', 'isFaq': False, 'faqContent': ''}]
    917. 

  917. 2024-12-19 17:52:11,320 - utils.py[line:117] - INFO - uid:13810899550:code from 1.00 to  99.00
    918. 

  918. 2024-12-19 17:52:11,321 - redis.py[line:83] - INFO - save cache：uid:13810899550;sessionid:C1869682075116900352:code:99.00
    919. 

  919. 2024-12-19 17:52:11,323 - redis.py[line:74] - INFO - 删除缓存状态信息success
    920. 

  920. 2024-12-19 17:52:11,324 - redis.py[line:83] - INFO - save cache：uid:13810899550;sessionid:C1869682075116900352:code:99.00
    921. 

  921. 2024-12-19 17:52:11,327 - request_utils.py[line:105] - INFO - 获取voice url成功:正在为您转接人工服务，请稍后
    922. 

  922. 2024-12-19 17:52:11,327 - mysql.py[line:39] - INFO - mysql连接成功
    923. 

  923. 2024-12-19 17:52:11,329 - utils.py[line:193] - INFO - voice_service ==> 0.002464s
    924. 

  924. 2024-12-19 17:52:11,331 - mysql.py[line:53] - INFO - sql:
    925. 

  925.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869682075116900352','2024/12/19 17:52:11','13810899550','10001','不体验AI服务','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "2"], ["正在为您转接人工服务，请稍后", ""]]}','{"code": "99.00", "times": 1, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "2", "asr": "2", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "正在为您转接人工服务，请稍后", "status": "transfer"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    926. 

  926.         
    927. 

  927. 2024-12-19 17:52:11,331 - utils.py[line:191] - INFO - botservice,session:C1869682075116900352,uid:13810899550,nodeid:1.00 ==> 0.016501s
    928. 

  928. 2024-12-19 17:52:11,511 - mysql.py[line:56] - INFO - 插入数据成功
    929. 

  929. 2024-12-19 19:04:22,786 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869700295479660544, uid: 1000, nodeId: start, ASR: start
    930. 

  930. 2024-12-19 19:04:22,788 - redis.py[line:61] - INFO - 没有缓存信息:uid:1000,session:C1869700295479660544
    931. 

  931. 2024-12-19 19:04:22,797 - AiBot.py[line:51] - INFO - 智能客服:uid:1000,sessionId:C1869700295479660544,code:start, cur_code:1.00
    932. 

  932. 2024-12-19 19:04:22,798 - redis.py[line:83] - INFO - save cache：uid:1000;sessionid:C1869700295479660544:code:1.00
    933. 

  933. 2024-12-19 19:04:22,802 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    934. 

  934. 2024-12-19 19:04:22,805 - mysql.py[line:39] - INFO - mysql连接成功
    935. 

  935. 2024-12-19 19:04:22,806 - utils.py[line:193] - INFO - voice_service ==> 0.005013s
    936. 

  936. 2024-12-19 19:04:22,809 - mysql.py[line:53] - INFO - sql:
    937. 

  937.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869700295479660544','2024/12/19 19:04:22','1000','10001','','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 1, "answer": [], "robot_speech_status": null, "robot_speech_interrupt": null, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": null}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    938. 

  938.         
    939. 

  939. 2024-12-19 19:04:22,810 - utils.py[line:191] - INFO - botservice,session:C1869700295479660544,uid:1000,nodeid:start ==> 0.023854s
    940. 

  940. 2024-12-19 19:04:23,109 - mysql.py[line:56] - INFO - 插入数据成功
    941. 

  941. 2024-12-19 19:04:39,885 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869700295479660544, uid: 1000, nodeId: 1.00, ASR: Hello hello你好你好，稍等一下给我换了，不要了，拜拜。
    942. 

  942. 2024-12-19 19:04:39,888 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:1000,session:C1869700295479660544
    943. 

  943. 2024-12-19 19:04:39,888 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 1, 'answer': [], 'robot_speech_status': None, 'robot_speech_interrupt': None, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': None}
    944. 

  944. 2024-12-19 19:04:39,889 - AiBot.py[line:51] - INFO - 智能客服:uid:1000,sessionId:C1869700295479660544,code:1.00, cur_code:1.00
    945. 

  945. 2024-12-19 19:04:39,974 - request_utils.py[line:133] - INFO - intent service:{'ans': '我要取消报修', 'doc_id': 4316, 'score': 0.8954036235809326, 'intent': '转人工', 'class': '报修', 'subclass': '取消报修', 'isFaq': False, 'recall': 'emb', 'query': 'Hello hello你好你好，稍等一下给我换了，不要了，拜拜', 'status': 2}
    946. 

  946. 2024-12-19 19:04:39,975 - utils.py[line:193] - INFO - intent_service ==> 0.085304s
    947. 

  947. 2024-12-19 19:04:39,975 - AiBot.py[line:54] - INFO - 智能客服:uid:1000,sessionId:C1869700295479660544,code:1.00,opt:[{'title': 'others', 'asr': 'Hello hello你好你好，稍等一下给我换了，不要了，拜拜', 'isFaq': False, 'faqContent': ''}]
    948. 

  948. 2024-12-19 19:04:39,976 - redis.py[line:83] - INFO - save cache：uid:1000;sessionid:C1869700295479660544:code:1.00
    949. 

  949. 2024-12-19 19:04:39,977 - request_utils.py[line:105] - INFO - 获取voice url成功:欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。
    950. 

  950. 2024-12-19 19:04:39,977 - utils.py[line:193] - INFO - voice_service ==> 0.00032s
    951. 

  951. 2024-12-19 19:04:39,978 - utils.py[line:191] - INFO - botservice,session:C1869700295479660544,uid:1000,nodeid:1.00 ==> 0.092282s
    952. 

  952. 2024-12-19 19:04:39,978 - mysql.py[line:39] - INFO - mysql连接成功
    953. 

  953. 2024-12-19 19:04:39,978 - mysql.py[line:53] - INFO - sql:
    954. 

  954.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869700295479660544','2024/12/19 19:04:39','1000','10001','others','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "Hello hello你好你好，稍等一下给我换了，不要了，拜拜"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", ""]]}','{"code": "1.00", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "Hello hello你好你好，稍等一下给我换了，不要了，拜拜", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "status": "normal"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    955. 

  955.         
    956. 

  956. 2024-12-19 19:04:40,157 - mysql.py[line:56] - INFO - 插入数据成功
    957. 

  957. 2024-12-19 19:04:55,522 - AiBot.py[line:44] - INFO - 智能客服：botId: 10001,session:C1869700295479660544, uid: 1000, nodeId: 1.00, ASR: 拜拜拜拜啊，拜拜。
    958. 

  958. 2024-12-19 19:04:55,524 - redis.py[line:54] - INFO - 获取缓存信息成功:uid:1000,session:C1869700295479660544
    959. 

  959. 2024-12-19 19:04:55,525 - redis.py[line:56] - INFO - load cache: {'code': '1.00', 'times': 2, 'answer': [{'code': '1.00', 'question': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'option': [{'title': 'others', 'asr': 'Hello hello你好你好，稍等一下给我换了，不要了，拜拜', 'isFaq': False, 'faqContent': ''}], 'nodeName': '欢迎语'}], 'robot_speech_status': 0, 'robot_speech_interrupt': False, 'robot_speech': '欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。', 'status': 'normal'}
    960. 

  960. 2024-12-19 19:04:55,526 - AiBot.py[line:51] - INFO - 智能客服:uid:1000,sessionId:C1869700295479660544,code:1.00, cur_code:1.00
    961. 

  961. 2024-12-19 19:04:55,591 - request_utils.py[line:133] - INFO - intent service:{'ans': '再见', 'doc_id': 5770, 'score': 0.9958013296127319, 'intent': '准备结束', 'class': '准备结束', 'subclass': '准备结束', 'isFaq': False, 'recall': 'emb', 'query': '拜拜拜拜啊，拜拜', 'status': 2}
    962. 

  962. 2024-12-19 19:04:55,593 - utils.py[line:193] - INFO - intent_service ==> 0.065683s
    963. 

  963. 2024-12-19 19:04:55,593 - AiBot.py[line:54] - INFO - 智能客服:uid:1000,sessionId:C1869700295479660544,code:1.00,opt:[{'title': '准备结束', 'asr': '拜拜拜拜啊，拜拜', 'isFaq': False, 'faqContent': '', 'firstclass': '准备结束', 'subclass': '准备结束'}]
    964. 

  964. 2024-12-19 19:04:55,594 - utils.py[line:117] - INFO - uid:1000:code from 1.00 to  100.01
    965. 

  965. 2024-12-19 19:04:55,594 - redis.py[line:83] - INFO - save cache：uid:1000;sessionid:C1869700295479660544:code:100.01
    966. 

  966. 2024-12-19 19:04:55,598 - redis.py[line:74] - INFO - 删除缓存状态信息success
    967. 

  967. 2024-12-19 19:04:55,600 - mysql.py[line:39] - INFO - mysql连接成功
    968. 

  968. 2024-12-19 19:04:55,601 - redis.py[line:83] - INFO - save cache：uid:1000;sessionid:C1869700295479660544:code:100.01
    969. 

  969. 2024-12-19 19:04:55,603 - mysql.py[line:53] - INFO - sql:
    970. 

  970.         insert into botrecords (session,req_time,uid,bid,intent,contents,dialog) values ('C1869700295479660544','2024/12/19 19:04:55','1000','10001','准备结束','{"data": [["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "Hello hello你好你好，稍等一下给我换了，不要了，拜拜"], ["欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "拜拜拜拜啊，拜拜"], ["感谢您的来电，祝您生活愉快，再见！", ""]]}','{"code": "100.01", "times": 2, "answer": [{"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "others", "asr": "Hello hello你好你好，稍等一下给我换了，不要了，拜拜", "isFaq": false, "faqContent": ""}], "nodeName": "欢迎语"}, {"code": "1.00", "question": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。", "option": [{"title": "准备结束", "asr": "拜拜拜拜啊，拜拜", "isFaq": false, "faqContent": "", "firstclass": "准备结束", "subclass": "准备结束"}], "nodeName": "欢迎语"}], "robot_speech_status": 0, "robot_speech_interrupt": false, "robot_speech": "感谢您的来电，祝您生活愉快，再见！", "status": "hang"}') ON DUPLICATE KEY UPDATE req_time=values(req_time),uid=values(uid),bid=values(bid),intent=values(intent),contents=values(contents),dialog=values(dialog)
    971. 

  971.         
    972. 

  972. 2024-12-19 19:04:55,606 - request_utils.py[line:105] - INFO - 获取voice url成功:感谢您的来电，祝您生活愉快，再见！
    973. 

  973. 2024-12-19 19:04:55,609 - utils.py[line:193] - INFO - voice_service ==> 0.00365s
    974. 

  974. 2024-12-19 19:04:55,611 - utils.py[line:191] - INFO - botservice,session:C1869700295479660544,uid:1000,nodeid:1.00 ==> 0.088857s
    975. 

  975. 2024-12-19 19:04:55,733 - mysql.py[line:56] - INFO - 插入数据成功
    976.