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@@ -0,0 +1,2978 @@
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+{
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+ "botId": "10001",
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+ "questions": [
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+ {
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+ "id": "1.00",
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+ "inputType": "0",
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+ "mainContent": "欢迎致电“佳木斯龙江环保供水服务热线”。我们最新推出智能语音服务，说话就能查询业务， 抢先体验请按1， 传统服务请按2。",
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+ "mainContentType": "txt",
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+ "mainInterrupt": false,
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+ "mainType": "fixed",
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+ "maxTimes": 2,
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+ "nodeName": "欢迎语",
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+ "options": [
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+ {
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+ "commonReply": [
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+ "1"
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+ ],
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+ "next": "1.10",
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+ "title": "1"
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+ },
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+ {
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+ "commonReply": [
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+ "2"
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+ ],
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+ "next": "99.00",
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+ "title": "2"
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+ },
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+ {
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+ "commonReply": [
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+ "播放次数超限"
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+ ],
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+ "next": "100.01",
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+ "title": "播放次数超限"
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+ },
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+ {
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+ "commonReply": [
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+ "ASR408error",
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+ "asr408error",
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+ "再说一遍",
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+ "请重说",
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+ "重新播报",
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+ "我没听清",
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+ "听不清楚",
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+ "没听清重说一遍",
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+ "你再说一下",
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+ "你再重复一遍啊",
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+ "您重复一下刚才说的可以吗",
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+ "请再重复一下",
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+ "重新讲一遍",
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+ "再重复一次",
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+ "再复述一遍",
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+ "你可以再再说一次吗",
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+ "我没太听清",
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+ "再来一遍",
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+ "重复一下",
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+ "听不清楚",
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+ "你从头说一下",
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+ "重新再说",
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+ "麻烦你再说一遍吧",
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+ "什么你重新说一遍",
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+ "听不清",
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+ "未听清"
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+ ],
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+ "next": "1.00",
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+ "title": "未听清"
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+ },
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+ {
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+ "commonReply": [
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+ "查停水",
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+ "停水咨询",
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+ "停水查询",
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+ "查停水停",
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+ "停水了",
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+ "什么时候来水",
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+ "怎么停水了",
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+ "什么时候给水",
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+ "为啥停水",
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+ "又停水了",
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+ "是停水了么？",
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+ "咋停水了？",
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+ "什么时候能来水",
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+ "咋停水了呢？",
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+ "为什么现在停水了呀？",
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+ "这边啥时候来水呀？",
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+ "佳木斯啥时候来水啊",
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+ "怎么还没有水呢？",
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+ "是什么原因停水了",
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+ "这什么时候来水",
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+ "小区什么原因停水啊",
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+ "什么情况停水啊",
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+ "我想查停水",
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+ "我要查停水",
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+ "茶清水",
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+ "茶瓶水",
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+ "茶亭水",
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+ "萍水咨询",
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+ "井水咨询",
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+ "巡水咨询",
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+ "停止咨询"
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+ ],
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+ "next": "2.00",
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+ "title": "停水咨询"
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+ },
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+ {
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+ "commonReply": [
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+ "户号查询",
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+ "查户号",
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+ "怎么查水表号",
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+ "怎么查户号",
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+ "怎么查缴费号",
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+ "缴费号查询",
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+ "查水缴费号",
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+ "水费的号是多少号",
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+ "查询一下我的户号",
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+ "能不能查户号啊",
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+ "自来水的户号怎么查",
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+ "查一下我家水费那个户号",
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+ "找不到户号",
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+ "查一下交水那个号",
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+ "我想查一下我的水费的号",
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+ "我想查一下户号",
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+ "我想查一下我家户号",
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+ "你能帮我查一下那个户号吗",
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+ "我想查一下我的户号",
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+ "户号告诉我",
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+ "你帮我查一下户号多少",
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+ "户号你查一下",
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+ "怎么查户号啊",
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+ "查户号儿"
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+ ],
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+ "next": "3.00",
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+ "title": "户号查询"
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+ },
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+ {
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+ "commonReply": [
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+ "水费查询",
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+ "查水费",
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+ "查询水费",
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+ "怎么查水费",
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+ "帮我查一下水费",
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+ "水费",
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+ "交水费查水费怎么看？",
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+ "户号查询水费",
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+ "查询水费欠不欠费",
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+ "给我查一下是不是欠费",
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+ "给我查一下我家欠没欠水费？",
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+ "我想查一下水费还欠不欠",
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+ "我想查一下水费呀",
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+ "现在网上交水费交不了啦？",
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+ "我想查查我的水费还有多少了",
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+ "我想咨询一下水费，查水费的",
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+ "我想查一下我水费剩多钱了",
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+ "我想查询一下我家水费还有多少钱",
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+ "我想查一下我水费剩多钱了",
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+ "麻烦你帮我查一下水费？",
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+ "我想查一下我家的水费？",
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+ "你帮我查一下水费吧",
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+ "你好，我想查一下水费",
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+ "系统能上了不，我要查水费",
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+ "茶水费"
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+ ],
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+ "next": "4.00",
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+ "title": "水费查询"
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+ },
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+ {
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+ "commonReply": [
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+ "漏水报修",
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+ " 冒水了",
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+ "漏水了",
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+ "水表漏水",
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+ "水表淌水了",
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+ "我这漏水了",
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+ "主干漏水了",
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+ "我家跑水了，一直在漏水",
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+ "漏水，呼呼的",
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+ "家里水管漏水",
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+ "我们家发水了",
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+ "自来水冒了",
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+ "路边漏水了",
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+ "在漏水呢",
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+ "表前漏水",
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+ "屋漏水",
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+ "楼上漏水",
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+ "走廊水表漏水",
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+ "自来水爆了",
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+ "楼道漏水了",
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+ "水表漏水了",
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+ "楼道里漏水，哗哗淌水",
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+ "水箱漏水",
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+ "自来水漏了",
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+ "我家楼上跑水了我家跑水了",
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+ "我要取消报修",
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+ "自来水管子冻裂了",
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+ "自来水管冻裂了",
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+ "维修人员什么时候能到",
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+ "自来水的水压特别低",
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+ "我这好像水表坏了",
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+ "自来水水表坏了",
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+ "自来水水流咋这么小呢",
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+ "水表没电了",
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+ "水表裂了",
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+ "水表冻坏了",
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+ "水表爆了",
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+ "怎么还没来呢？",
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+ "怎么还没来人修呢",
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+ "怎么还没来啊，多久了",
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+ "咋还不来人修",
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+ "昨天报修了今天能不能来啊",
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+ "自来水漏水还没来修呢",
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+ "报修撤掉吧",
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+ "我们这水管冻了",
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+ "自来水管冻裂了",
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+ "自来水管爆裂了",
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+ "我家水管爆了",
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+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
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+ "我这水表都冻碎了"
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+ ],
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+ "next": "99.00",
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+ "title": "报修"
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+ },
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+ {
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+ "commonReply": [
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+ "关下阀门",
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+ "阀门关不上",
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+ "给我放开水",
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+ "找人来关总闸阀门",
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+ "需要关阀门",
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+ "需要关水阀",
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+ "能否给关下阀门",
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+ "闸门坏了",
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+ "我想关阀门",
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+ "我想关一下水门",
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+ "水表帮我关一下",
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+ "给我闭一下水",
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+ "我要关会儿水",
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+ "表前水阀完了",
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+ "总阀门坏了，麻烦你们关一下吧",
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+ "自来水漏了，想关一下阀门"
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+ ],
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+ "next": "99.00",
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+ "title": "报停"
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+ },
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+ {
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+ "commonReply": [
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+ "我要换水表",
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+ "我想换水表",
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+ "我想按水表",
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+ "我想安个水表",
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+ "我要装表",
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+ "怎么换表啊？",
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+ "想换水表",
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+ "我家表坏了，怎么换呀"
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+ ],
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+ "next": "99.00",
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+ "title": "报装"
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+ },
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+ {
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+ "commonReply": [
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+ "水费缴错了",
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+ "交错费了",
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+ "我水费交错了",
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+ "水费缴别人家了"
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+ ],
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+ "next": "99.00",
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+ "title": "缴费咨询"
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+ },
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+ {
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+ "commonReply": [
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+ "抄表员电话号",
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+ "我们管片儿的电话",
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+ "给我一下抄表员的号",
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+ "维修电话多少",
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+ "有维修电话吗",
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+ "维修电话急需",
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+ "我问一下抄水表电话",
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+ "我问一下查表员电话",
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+ "你们收费大厅电话号多少号"
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+ ],
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+ "next": "99.00",
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+ "title": "其它咨询"
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+ },
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+ {
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+ "commonReply": [
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+ "我要投诉",
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+ "要上访",
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+ "要投诉",
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+ "投诉",
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+ "投诉是不是能投诉",
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+ "我投诉一下子",
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+ "这是合理的吗？",
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+ "投诉电话多少啊"
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+ ],
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+ "next": "99.00",
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+ "title": "投诉建议"
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+ },
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+ {
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+ "commonReply": [
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+ "没有了",
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+ "没了",
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+ "好嘞，谢谢啊",
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+ "谢谢",
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+ "再见",
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+ "挂了",
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+ "再见了",
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+ "拜拜拜拜",
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+ "这边先挂了",
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+ " bye byebye.",
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+ "再见再见啊",
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+ "再见啊",
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+ "挂机了",
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+ "好了挂了吧",
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+ "这样就这样吧",
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+ "谢谢再见",
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+ "谢谢挂了啊",
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+ "我先挂了吧",
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+ "挂断了",
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+ "嗯再见",
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+ " good baby",
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+ "先这样吧",
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+ "那再见",
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+ "谢谢挂了",
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+ "再见哈",
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+ "拜"
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+ ],
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+ "next": "100.01",
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+ "title": "准备结束"
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+ }
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+ ],
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+ "tools": "",
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+ "waitTime": 7
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+ },
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+ {
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+ "id": "1.10",
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+ "inputType": "0",
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+ "mainContent": "您可以说查水费、漏水报修、停水咨询、查户号、水表安装。 如需人工服务请说“转人工”，如需按键服务请按“1”。",
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+ "mainContentType": "txt",
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+ "mainInterrupt": false,
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+ "mainType": "fixed",
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+ "maxTimes": 2,
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+ "nodeName": "欢迎语",
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+ "options": [
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+ {
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+ "commonReply": [
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+ "ASR408error",
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+ "asr408error",
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+ "再说一遍",
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+ "请重说",
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+ "重新播报",
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+ "我没听清",
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+ "听不清楚",
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+ "没听清重说一遍",
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+ "你再说一下",
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+ "你再重复一遍啊",
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+ "您重复一下刚才说的可以吗",
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+ "请再重复一下",
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+ "重新讲一遍",
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+ "再重复一次",
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+ "再复述一遍",
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+ "你可以再再说一次吗",
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+ "我没太听清",
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+ "再来一遍",
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+ "重复一下",
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+ "听不清楚",
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+ "你从头说一下",
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|
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+ "重新再说",
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+ "麻烦你再说一遍吧",
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+ "什么你重新说一遍",
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+ "听不清",
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+ "未听清"
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+ ],
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+ "next": "1.10",
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+ "title": "未听清"
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+ },
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+ {
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+ "commonReply": [
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+ "1"
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+ ],
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+ "next": "1.20",
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+ "title": "1"
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+ },
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+ {
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+ "commonReply": [
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+ "ASR识别失败"
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+ ],
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+ "next": "98.00",
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+ "title": "ASR识别失败"
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+ },
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+ {
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+ "commonReply": [
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+ "转人工",
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+ "人工客服",
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+ "转人工客服",
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+ "找人工客服",
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+ "转给人工",
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|
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+ "你找个人和我说",
|
|
|
+ "请安排人工服务",
|
|
|
+ "请转人工",
|
|
|
+ "换个人来跟我说呗",
|
|
|
+ "转人工服务",
|
|
|
+ "接通人工",
|
|
|
+ "我不想跟机器人说话",
|
|
|
+ "转接人工吗",
|
|
|
+ "请转人工台",
|
|
|
+ "我转人工",
|
|
|
+ "选择人工"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "转人工"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "98.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "FAQ"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "FAQ"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "1.20",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "停水咨询请按“1”，漏水报修请按“2”，户号查询请按“3”，水费查询请按“4”，水价咨询请按“5”，水质、水压报修请按“6”，投诉、建议请按“7”，人工服务请按“0” ，重新播报请按井号键。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "按键服务",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "1"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "1"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "2"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "2"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "3"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "3"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "4"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "4"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "5"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "5"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "6"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "6"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "7"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "7"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "0"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "0"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "#"
|
|
|
+ ],
|
|
|
+ "next": "1.20",
|
|
|
+ "title": "#"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "others"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "自动识别停水信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "2.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "2.10",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "water_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.10",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "请说您要查询的小区名称",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "询问小区名称",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR识别失败"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "ASR识别失败"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "2.20",
|
|
|
+ "title": "others"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.20",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "停水信息查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "2.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "2.40",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "water_loc_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.30",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "[2]",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "generated",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "播报停水信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR408error",
|
|
|
+ "asr408error",
|
|
|
+ "再说一遍",
|
|
|
+ "请重说",
|
|
|
+ "重新播报",
|
|
|
+ "我没听清",
|
|
|
+ "听不清楚",
|
|
|
+ "没听清重说一遍",
|
|
|
+ "你再说一下",
|
|
|
+ "你再重复一遍啊",
|
|
|
+ "您重复一下刚才说的可以吗",
|
|
|
+ "请再重复一下",
|
|
|
+ "重新讲一遍",
|
|
|
+ "再重复一次",
|
|
|
+ "再复述一遍",
|
|
|
+ "你可以再再说一次吗",
|
|
|
+ "我没太听清",
|
|
|
+ "再来一遍",
|
|
|
+ "重复一下",
|
|
|
+ "听不清楚",
|
|
|
+ "你从头说一下",
|
|
|
+ "重新再说",
|
|
|
+ "麻烦你再说一遍吧",
|
|
|
+ "什么你重新说一遍"
|
|
|
+ ],
|
|
|
+ "next": "2.30",
|
|
|
+ "title": "未听清"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "1"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "1"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "2"
|
|
|
+ ],
|
|
|
+ "next": "2.10",
|
|
|
+ "title": "2"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "FAQ"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "FAQ"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.40",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "很抱歉没有查到停水信息，您可以再说一遍，如需人工服务请说转人工。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "没查到停水信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "2.50",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "转人工",
|
|
|
+ "人工客服",
|
|
|
+ "转人工客服",
|
|
|
+ "找人工客服",
|
|
|
+ "转给人工",
|
|
|
+ "你找个人和我说",
|
|
|
+ "请安排人工服务",
|
|
|
+ "请转人工",
|
|
|
+ "换个人来跟我说呗",
|
|
|
+ "转人工服务",
|
|
|
+ "接通人工",
|
|
|
+ "我不想跟机器人说话",
|
|
|
+ "转接人工吗",
|
|
|
+ "请转人工台",
|
|
|
+ "我转人工",
|
|
|
+ "选择人工"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "转人工"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "2.50",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "停水信息再次查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "2.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "99.01",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "water_loc_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "自动识别户号信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "3.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "3.10",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "user_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.10",
|
|
|
+ "inputType": "1.0",
|
|
|
+ "mainContent": "请输入户主手机号， 已井号键结束。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "询问查询条件",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "3.20",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.20",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "户号查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "3.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "3.40",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "user_phone_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.30",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "[3]",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "generated",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "播报呼号",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR408error",
|
|
|
+ "asr408error",
|
|
|
+ "再说一遍",
|
|
|
+ "请重说",
|
|
|
+ "重新播报",
|
|
|
+ "我没听清",
|
|
|
+ "听不清楚",
|
|
|
+ "没听清重说一遍",
|
|
|
+ "你再说一下",
|
|
|
+ "你再重复一遍啊",
|
|
|
+ "您重复一下刚才说的可以吗",
|
|
|
+ "请再重复一下",
|
|
|
+ "重新讲一遍",
|
|
|
+ "再重复一次",
|
|
|
+ "再复述一遍",
|
|
|
+ "你可以再再说一次吗",
|
|
|
+ "我没太听清",
|
|
|
+ "再来一遍",
|
|
|
+ "重复一下",
|
|
|
+ "听不清楚",
|
|
|
+ "你从头说一下",
|
|
|
+ "重新再说",
|
|
|
+ "麻烦你再说一遍吧",
|
|
|
+ "什么你重新说一遍"
|
|
|
+ ],
|
|
|
+ "next": "3.30",
|
|
|
+ "title": "未听清"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "1"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "1"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "2"
|
|
|
+ ],
|
|
|
+ "next": "3.10",
|
|
|
+ "title": "2"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "FAQ"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "FAQ"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.40",
|
|
|
+ "inputType": "1.0",
|
|
|
+ "mainContent": "很抱歉没有查到户号，您可以再输入一次",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "没查到户号",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "3.50",
|
|
|
+ "title": "others"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "3.50",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "户号再次查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "3.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "99.01",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "user_phone_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "自动识别水费信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "4.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "4.10",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "fee_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.10",
|
|
|
+ "inputType": "1.0",
|
|
|
+ "mainContent": "请输入用户编号， 已井号键结束。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "询问查询条件",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "4.20",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.20",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "水费查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "4.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "4.40",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "fee_user_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.30",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "[4]",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "generated",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "播报水费信息",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR408error",
|
|
|
+ "asr408error",
|
|
|
+ "再说一遍",
|
|
|
+ "请重说",
|
|
|
+ "重新播报",
|
|
|
+ "我没听清",
|
|
|
+ "听不清楚",
|
|
|
+ "没听清重说一遍",
|
|
|
+ "你再说一下",
|
|
|
+ "你再重复一遍啊",
|
|
|
+ "您重复一下刚才说的可以吗",
|
|
|
+ "请再重复一下",
|
|
|
+ "重新讲一遍",
|
|
|
+ "再重复一次",
|
|
|
+ "再复述一遍",
|
|
|
+ "你可以再再说一次吗",
|
|
|
+ "我没太听清",
|
|
|
+ "再来一遍",
|
|
|
+ "重复一下",
|
|
|
+ "听不清楚",
|
|
|
+ "你从头说一下",
|
|
|
+ "重新再说",
|
|
|
+ "麻烦你再说一遍吧",
|
|
|
+ "什么你重新说一遍"
|
|
|
+ ],
|
|
|
+ "next": "4.30",
|
|
|
+ "title": "未听清"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "1"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "1"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "2"
|
|
|
+ ],
|
|
|
+ "next": "4.10",
|
|
|
+ "title": "2"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "FAQ"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "FAQ"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.40",
|
|
|
+ "inputType": "1.0",
|
|
|
+ "mainContent": "很抱歉没有查到水费，您可以再输入一次",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "没查到水费",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "4.50",
|
|
|
+ "title": "others"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "4.50",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 0,
|
|
|
+ "nodeName": "水费再次查询",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "YES"
|
|
|
+ ],
|
|
|
+ "next": "4.30",
|
|
|
+ "title": "YES"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "NO"
|
|
|
+ ],
|
|
|
+ "next": "99.01",
|
|
|
+ "title": "NO"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "fee_user_info",
|
|
|
+ "waitTime": 0
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "98.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "很抱歉，我没有理解您的意思，您可以说“漏水报修、停水咨询、查户号”。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 3,
|
|
|
+ "nodeName": "请求复述",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR识别失败"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "ASR识别失败"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "99.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "正在为您转接人工服务，请稍后",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 1,
|
|
|
+ "nodeName": "转人工",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [],
|
|
|
+ "next": "",
|
|
|
+ "title": ""
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 1
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "99.01",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "很抱歉没有查到， 正在为您转接人工服务",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 1,
|
|
|
+ "nodeName": "操作故障转人工",
|
|
|
+ "options": [],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 1
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "100.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "欢迎再次来电，祝您生活愉快，再见！",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 1,
|
|
|
+ "nodeName": "未响应挂机",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [],
|
|
|
+ "next": "",
|
|
|
+ "title": ""
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 1
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "100.01",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "感谢您的来电，祝您生活愉快，再见！",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 1,
|
|
|
+ "nodeName": "正常挂机",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [],
|
|
|
+ "next": "",
|
|
|
+ "title": ""
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 1
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "id": "101.00",
|
|
|
+ "inputType": "0",
|
|
|
+ "mainContent": "还有什么可以帮您？您可以说漏水报修、停水咨询、查户号。 如需人工服务请说“转人工”。",
|
|
|
+ "mainContentType": "txt",
|
|
|
+ "mainInterrupt": false,
|
|
|
+ "mainType": "fixed",
|
|
|
+ "maxTimes": 2,
|
|
|
+ "nodeName": "其他服务",
|
|
|
+ "options": [
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "没有了",
|
|
|
+ "没了",
|
|
|
+ "好嘞，谢谢啊",
|
|
|
+ "谢谢",
|
|
|
+ "再见",
|
|
|
+ "挂了",
|
|
|
+ "再见了",
|
|
|
+ "拜拜拜拜",
|
|
|
+ "这边先挂了",
|
|
|
+ " bye byebye.",
|
|
|
+ "再见再见啊",
|
|
|
+ "再见啊",
|
|
|
+ "挂机了",
|
|
|
+ "好了挂了吧",
|
|
|
+ "这样就这样吧",
|
|
|
+ "谢谢再见",
|
|
|
+ "谢谢挂了啊",
|
|
|
+ "我先挂了吧",
|
|
|
+ "挂断了",
|
|
|
+ "嗯再见",
|
|
|
+ " good baby",
|
|
|
+ "先这样吧",
|
|
|
+ "那再见",
|
|
|
+ "谢谢挂了",
|
|
|
+ "再见哈",
|
|
|
+ "拜"
|
|
|
+ ],
|
|
|
+ "next": "100.01",
|
|
|
+ "title": "准备结束"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR408error",
|
|
|
+ "asr408error",
|
|
|
+ "再说一遍",
|
|
|
+ "请重说",
|
|
|
+ "重新播报",
|
|
|
+ "我没听清",
|
|
|
+ "听不清楚",
|
|
|
+ "没听清重说一遍",
|
|
|
+ "你再说一下",
|
|
|
+ "你再重复一遍啊",
|
|
|
+ "您重复一下刚才说的可以吗",
|
|
|
+ "请再重复一下",
|
|
|
+ "重新讲一遍",
|
|
|
+ "再重复一次",
|
|
|
+ "再复述一遍",
|
|
|
+ "你可以再再说一次吗",
|
|
|
+ "我没太听清",
|
|
|
+ "再来一遍",
|
|
|
+ "重复一下",
|
|
|
+ "听不清楚",
|
|
|
+ "你从头说一下",
|
|
|
+ "重新再说",
|
|
|
+ "麻烦你再说一遍吧",
|
|
|
+ "什么你重新说一遍"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "未听清"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "转人工",
|
|
|
+ "人工客服",
|
|
|
+ "转人工客服",
|
|
|
+ "找人工客服",
|
|
|
+ "转给人工",
|
|
|
+ "你找个人和我说",
|
|
|
+ "请安排人工服务",
|
|
|
+ "请转人工",
|
|
|
+ "换个人来跟我说呗",
|
|
|
+ "转人工服务",
|
|
|
+ "接通人工",
|
|
|
+ "我不想跟机器人说话",
|
|
|
+ "转接人工吗",
|
|
|
+ "请转人工台",
|
|
|
+ "我转人工",
|
|
|
+ "选择人工"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "转人工"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "ASR识别失败"
|
|
|
+ ],
|
|
|
+ "next": "98.00",
|
|
|
+ "title": "ASR识别失败"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "播放次数超限"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "播放次数超限"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "others"
|
|
|
+ ],
|
|
|
+ "next": "98.00",
|
|
|
+ "title": "others"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "FAQ"
|
|
|
+ ],
|
|
|
+ "next": "101.00",
|
|
|
+ "title": "FAQ"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "查停水",
|
|
|
+ "停水咨询",
|
|
|
+ "停水查询",
|
|
|
+ "查停水停",
|
|
|
+ "停水了",
|
|
|
+ "什么时候来水",
|
|
|
+ "怎么停水了",
|
|
|
+ "什么时候给水",
|
|
|
+ "为啥停水",
|
|
|
+ "又停水了",
|
|
|
+ "是停水了么？",
|
|
|
+ "咋停水了？",
|
|
|
+ "什么时候能来水",
|
|
|
+ "咋停水了呢？",
|
|
|
+ "为什么现在停水了呀？",
|
|
|
+ "这边啥时候来水呀？",
|
|
|
+ "佳木斯啥时候来水啊",
|
|
|
+ "怎么还没有水呢？",
|
|
|
+ "是什么原因停水了",
|
|
|
+ "这什么时候来水",
|
|
|
+ "小区什么原因停水啊",
|
|
|
+ "什么情况停水啊",
|
|
|
+ "我想查停水",
|
|
|
+ "我要查停水",
|
|
|
+ "茶清水",
|
|
|
+ "茶瓶水",
|
|
|
+ "茶亭水",
|
|
|
+ "萍水咨询",
|
|
|
+ "井水咨询",
|
|
|
+ "巡水咨询",
|
|
|
+ "停止咨询"
|
|
|
+ ],
|
|
|
+ "next": "2.00",
|
|
|
+ "title": "停水咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "户号查询",
|
|
|
+ "查户号",
|
|
|
+ "怎么查水表号",
|
|
|
+ "怎么查户号",
|
|
|
+ "怎么查缴费号",
|
|
|
+ "缴费号查询",
|
|
|
+ "查水缴费号",
|
|
|
+ "水费的号是多少号",
|
|
|
+ "查询一下我的户号",
|
|
|
+ "能不能查户号啊",
|
|
|
+ "自来水的户号怎么查",
|
|
|
+ "查一下我家水费那个户号",
|
|
|
+ "找不到户号",
|
|
|
+ "查一下交水那个号",
|
|
|
+ "我想查一下我的水费的号",
|
|
|
+ "我想查一下户号",
|
|
|
+ "我想查一下我家户号",
|
|
|
+ "你能帮我查一下那个户号吗",
|
|
|
+ "我想查一下我的户号",
|
|
|
+ "户号告诉我",
|
|
|
+ "你帮我查一下户号多少",
|
|
|
+ "户号你查一下",
|
|
|
+ "怎么查户号啊",
|
|
|
+ "查户号儿"
|
|
|
+ ],
|
|
|
+ "next": "3.00",
|
|
|
+ "title": "户号查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费查询",
|
|
|
+ "查水费",
|
|
|
+ "查询水费",
|
|
|
+ "怎么查水费",
|
|
|
+ "帮我查一下水费",
|
|
|
+ "水费",
|
|
|
+ "交水费查水费怎么看？",
|
|
|
+ "户号查询水费",
|
|
|
+ "查询水费欠不欠费",
|
|
|
+ "给我查一下是不是欠费",
|
|
|
+ "给我查一下我家欠没欠水费？",
|
|
|
+ "我想查一下水费还欠不欠",
|
|
|
+ "我想查一下水费呀",
|
|
|
+ "现在网上交水费交不了啦？",
|
|
|
+ "我想查查我的水费还有多少了",
|
|
|
+ "我想咨询一下水费，查水费的",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "我想查询一下我家水费还有多少钱",
|
|
|
+ "我想查一下我水费剩多钱了",
|
|
|
+ "麻烦你帮我查一下水费？",
|
|
|
+ "我想查一下我家的水费？",
|
|
|
+ "你帮我查一下水费吧",
|
|
|
+ "你好，我想查一下水费",
|
|
|
+ "系统能上了不，我要查水费",
|
|
|
+ "茶水费"
|
|
|
+ ],
|
|
|
+ "next": "4.00",
|
|
|
+ "title": "水费查询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "漏水报修",
|
|
|
+ " 冒水了",
|
|
|
+ "漏水了",
|
|
|
+ "水表漏水",
|
|
|
+ "水表淌水了",
|
|
|
+ "我这漏水了",
|
|
|
+ "主干漏水了",
|
|
|
+ "我家跑水了，一直在漏水",
|
|
|
+ "漏水，呼呼的",
|
|
|
+ "家里水管漏水",
|
|
|
+ "我们家发水了",
|
|
|
+ "自来水冒了",
|
|
|
+ "路边漏水了",
|
|
|
+ "在漏水呢",
|
|
|
+ "表前漏水",
|
|
|
+ "屋漏水",
|
|
|
+ "楼上漏水",
|
|
|
+ "走廊水表漏水",
|
|
|
+ "自来水爆了",
|
|
|
+ "楼道漏水了",
|
|
|
+ "水表漏水了",
|
|
|
+ "楼道里漏水，哗哗淌水",
|
|
|
+ "水箱漏水",
|
|
|
+ "自来水漏了",
|
|
|
+ "我家楼上跑水了我家跑水了",
|
|
|
+ "我要取消报修",
|
|
|
+ "自来水管子冻裂了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "维修人员什么时候能到",
|
|
|
+ "自来水的水压特别低",
|
|
|
+ "我这好像水表坏了",
|
|
|
+ "自来水水表坏了",
|
|
|
+ "自来水水流咋这么小呢",
|
|
|
+ "水表没电了",
|
|
|
+ "水表裂了",
|
|
|
+ "水表冻坏了",
|
|
|
+ "水表爆了",
|
|
|
+ "怎么还没来呢？",
|
|
|
+ "怎么还没来人修呢",
|
|
|
+ "怎么还没来啊，多久了",
|
|
|
+ "咋还不来人修",
|
|
|
+ "昨天报修了今天能不能来啊",
|
|
|
+ "自来水漏水还没来修呢",
|
|
|
+ "报修撤掉吧",
|
|
|
+ "我们这水管冻了",
|
|
|
+ "自来水管冻裂了",
|
|
|
+ "自来水管爆裂了",
|
|
|
+ "我家水管爆了",
|
|
|
+ "我家水表好像冻坏了，停水了，怎么给弄一下啊",
|
|
|
+ "我这水表都冻碎了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报修"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "关下阀门",
|
|
|
+ "阀门关不上",
|
|
|
+ "给我放开水",
|
|
|
+ "找人来关总闸阀门",
|
|
|
+ "需要关阀门",
|
|
|
+ "需要关水阀",
|
|
|
+ "能否给关下阀门",
|
|
|
+ "闸门坏了",
|
|
|
+ "我想关阀门",
|
|
|
+ "我想关一下水门",
|
|
|
+ "水表帮我关一下",
|
|
|
+ "给我闭一下水",
|
|
|
+ "我要关会儿水",
|
|
|
+ "表前水阀完了",
|
|
|
+ "总阀门坏了，麻烦你们关一下吧",
|
|
|
+ "自来水漏了，想关一下阀门"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报停"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要换水表",
|
|
|
+ "我想换水表",
|
|
|
+ "我想按水表",
|
|
|
+ "我想安个水表",
|
|
|
+ "我要装表",
|
|
|
+ "怎么换表啊？",
|
|
|
+ "想换水表",
|
|
|
+ "我家表坏了，怎么换呀"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "报装"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "水费缴错了",
|
|
|
+ "交错费了",
|
|
|
+ "我水费交错了",
|
|
|
+ "水费缴别人家了"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "缴费咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "抄表员电话号",
|
|
|
+ "我们管片儿的电话",
|
|
|
+ "给我一下抄表员的号",
|
|
|
+ "维修电话多少",
|
|
|
+ "有维修电话吗",
|
|
|
+ "维修电话急需",
|
|
|
+ "我问一下抄水表电话",
|
|
|
+ "我问一下查表员电话",
|
|
|
+ "你们收费大厅电话号多少号"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "其它咨询"
|
|
|
+ },
|
|
|
+ {
|
|
|
+ "commonReply": [
|
|
|
+ "我要投诉",
|
|
|
+ "要上访",
|
|
|
+ "要投诉",
|
|
|
+ "投诉",
|
|
|
+ "投诉是不是能投诉",
|
|
|
+ "我投诉一下子",
|
|
|
+ "这是合理的吗？",
|
|
|
+ "投诉电话多少啊"
|
|
|
+ ],
|
|
|
+ "next": "99.00",
|
|
|
+ "title": "投诉建议"
|
|
|
+ }
|
|
|
+ ],
|
|
|
+ "tools": "",
|
|
|
+ "waitTime": 7
|
|
|
+ }
|
|
|
+ ]
|
|
|
+}
|
余尚辉