intelligent-voice-customer-service-java/slibra-system/src/main/resources/mapper/business/TCallRecordMapper.xml

<?xml version="1.0" encoding="UTF-8" ?>
<!DOCTYPE mapper
PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN"
"http://mybatis.org/dtd/mybatis-3-mapper.dtd">
<mapper namespace="com.slibra.business.mapper.TCallRecordMapper">

    <resultMap type="TCallRecord" id="TCallRecordResult">
        <result property="id"    column="id"    />
        <result property="sessionId"    column="session_id"    />
        <result property="type"    column="type"    />
        <result property="userId"    column="user_id"    />
        <result property="userName"    column="user_name"    />
        <result property="serviceCategory"    column="service_category"    />
        <result property="timeBegin"    column="time_begin"    />
        <result property="timeEnd"    column="time_end"    />
        <result property="times"    column="times"    />
        <result property="category"    column="category"    />
        <result property="status"    column="status"    />
        <result property="phone"    column="phone"    />
        <result property="bussinessType"    column="bussiness_type"    />
        <result property="url"    column="url"    />
        <result property="remark"    column="remark"    />
        <result property="hasParsed"    column="has_parsed"    />
        <result property="parsedVoiceContent"    column="parsed_voice_content"    />
        <result property="delFlag"    column="del_flag"    />
        <result property="revision"    column="revision"    />
        <result property="createBy"    column="create_by"    />
        <result property="createTime"    column="create_time"    />
        <result property="updateBy"    column="update_by"    />
        <result property="updateTime"    column="update_time"    />
        <result property="transferUserId"    column="transfer_user_id"    />
        <result property="transferUserName"    column="transfer_user_name"    />
    </resultMap>

    <sql id="selectTCallRecordVo">
        select id, session_id, type, user_id, user_name, service_category, time_begin, time_end, times, category, status, phone, bussiness_type, url, remark, has_parsed, parsed_voice_content, del_flag, revision, create_by, create_time, update_by, update_time, transfer_user_id, transfer_user_name from t_call_record
    </sql>


    <select id="selectTCallRecordById" parameterType="Long" resultMap="TCallRecordResult">
        <include refid="selectTCallRecordVo"/>
        where id = #{id} and del_flag = 0
    </select>

    <insert id="insertTCallRecord" parameterType="TCallRecord" useGeneratedKeys="true" keyProperty="id">
        insert into t_call_record
        <trim prefix="(" suffix=")" suffixOverrides=",">
            <if test="sessionId != null">session_id,</if>
            <if test="type != null">type,</if>
            <if test="userId != null">user_id,</if>
            <if test="userName != null">user_name,</if>
            <if test="serviceCategory != null">service_category,</if>
            <if test="timeBegin != null">time_begin,</if>
            <if test="timeEnd != null">time_end,</if>
            <if test="times != null">times,</if>
            <if test="category != null">category,</if>
            <if test="status != null">status,</if>
            <if test="phone != null">phone,</if>
            <if test="bussinessType != null">bussiness_type,</if>
            <if test="url != null">url,</if>
            <if test="remark != null">remark,</if>
            <if test="hasParsed != null">has_parsed,</if>
            <if test="parsedVoiceContent != null">parsed_voice_content,</if>
            <if test="delFlag != null">del_flag,</if>
            <if test="revision != null">revision,</if>
            <if test="createBy != null">create_by,</if>
            <if test="createTime != null">create_time,</if>
            <if test="updateBy != null">update_by,</if>
            <if test="updateTime != null">update_time,</if>
         </trim>
        <trim prefix="values (" suffix=")" suffixOverrides=",">
            <if test="sessionId != null">#{sessionId},</if>
            <if test="type != null">#{type},</if>
            <if test="userId != null">#{userId},</if>
            <if test="userName != null">#{userName},</if>
            <if test="serviceCategory != null">#{serviceCategory},</if>
            <if test="timeBegin != null">#{timeBegin},</if>
            <if test="timeEnd != null">#{timeEnd},</if>
            <if test="times != null">#{times},</if>
            <if test="category != null">#{category},</if>
            <if test="status != null">#{status},</if>
            <if test="phone != null">#{phone},</if>
            <if test="bussinessType != null">#{bussinessType},</if>
            <if test="url != null">#{url},</if>
            <if test="remark != null">#{remark},</if>
            <if test="hasParsed != null">#{hasParsed},</if>
            <if test="parsedVoiceContent != null">#{parsedVoiceContent},</if>
            <if test="delFlag != null">#{delFlag},</if>
            <if test="revision != null">#{revision},</if>
            <if test="createBy != null">#{createBy},</if>
            <if test="createTime != null">#{createTime},</if>
            <if test="updateBy != null">#{updateBy},</if>
            <if test="updateTime != null">#{updateTime},</if>
         </trim>
    </insert>

    <update id="updateTCallRecord" parameterType="TCallRecord">
        update t_call_record
        <trim prefix="SET" suffixOverrides=",">
            <if test="sessionId != null">session_id = #{sessionId},</if>
            <if test="type != null">type = #{type},</if>
            <if test="userId != null">user_id = #{userId},</if>
            <if test="userName != null">user_name = #{userName},</if>
            <if test="serviceCategory != null">service_category = #{serviceCategory},</if>
            <if test="timeBegin != null">time_begin = #{timeBegin},</if>
            <if test="timeEnd != null">time_end = #{timeEnd},</if>
            <if test="times != null">times = #{times},</if>
            <if test="category != null">category = #{category},</if>
            <if test="status != null">status = #{status},</if>
            <if test="phone != null">phone = #{phone},</if>
            <if test="bussinessType != null">bussiness_type = #{bussinessType},</if>
            <if test="url != null">url = #{url},</if>
            <if test="remark != null">remark = #{remark},</if>
            <if test="hasParsed != null">has_parsed = #{hasParsed},</if>
            <if test="parsedVoiceContent != null">parsed_voice_content = #{parsedVoiceContent},</if>
            <if test="delFlag != null">del_flag = #{delFlag},</if>
            <if test="revision != null">revision = #{revision},</if>
            <if test="createBy != null">create_by = #{createBy},</if>
            <if test="createTime != null">create_time = #{createTime},</if>
            <if test="updateBy != null">update_by = #{updateBy},</if>
            <if test="updateTime != null">update_time = #{updateTime},</if>
        </trim>
        ,revision = revision + 1
        where id = #{id}
    </update>



    <delete id="deleteTCallRecordById" parameterType="Long">
        update t_call_record set del_flag = 2,revision = revision + 1 where del_flag = 0 and id = #{id}
    </delete>

    <delete id="deleteTCallRecordByIds" parameterType="String">
        update t_call_record set del_flag = 2,revision = revision + 1 where del_flag = 0 and id in
        <foreach item="id" collection="array" open="(" separator="," close=")">
            #{id}
        </foreach>
    </delete>

    <!-- 2024年11月12日09:51:10 下面是新增或者调整的，不允许覆盖 -->
    <select id="selectTCallRecordList" parameterType="TCallRecord" resultMap="TCallRecordResult">
        <include refid="selectTCallRecordVo"/>
        <where>
            1 = 1
            <if test="sessionId != null  and sessionId != ''"> and session_id = #{sessionId}</if>
            <if test="type != null "> and type = #{type}</if>
            <if test="userId != null "> and (user_id = #{userId} or transfer_user_id = #{userId})</if>
            <if test="userName != null  and userName != ''"> and user_name like concat('%', #{userName}, '%')</if>
            <if test="serviceCategory != null "> and service_category = #{serviceCategory}</if>
            <if test="timeBegin != null "> and time_begin &gt;= #{timeBegin}</if>
            <if test="timeEnd != null "> and time_end &lt;= #{timeEnd}</if>
            <if test="times != null  and times != ''"> and times = #{times}</if>
            <if test="category != null "> and category = #{category}</if>
            <if test="status != null "> and status = #{status}</if>
            <if test="phone != null  and phone != ''"> and phone like concat('%', #{phone}, '%')</if>
            <if test="bussinessType != null  and bussinessType != ''"> and bussiness_type = #{bussinessType}</if>
            <if test="hasParsed != null "> and has_parsed = #{hasParsed}</if>
            <if test="parsedVoiceContent != null  and parsedVoiceContent != ''"> and parsed_voice_content = #{parsedVoiceContent}</if>
            <if test="revision != null "> and revision = #{revision}</if>
            <if test="timeBeginReq != null  and timeBeginReq != ''"> and DATE_FORMAT(time_begin, '%Y-%m-%d') &gt;= #{timeBeginReq}</if>
            <if test="timeEndReq != null  and timeEndReq != ''"> and DATE_FORMAT(time_begin, '%Y-%m-%d') &lt;= #{timeEndReq}</if>
        </where>
        and del_flag = 0 order by id desc
    </select>


    <select id="getBusinessTypeBySessionId" resultType="string">
        SELECT
            intent
        FROM
            botrecords
        WHERE
            `session` = #{sessionId}
            LIMIT 1
    </select>

    <select id="getContentsBySessionId" resultType="string">
        SELECT
            contents
        FROM
            botrecords
        WHERE
            `session` = #{sessionId}
            LIMIT 1
    </select>

    <select id="getAgentList" resultType="com.slibra.business.res.UserTypeResp">
        <!-- SELECT DISTINCT
            user_id id,
            user_name `name`
        FROM
            t_call_record
        WHERE user_id is not null -->
        <!-- SELECT DISTINCT
        user_id id,
        user_name `name`,
        CASE
        service_category
        WHEN 0 THEN
        0 ELSE 1
        END serviceCategory
        FROM
        t_call_record
        WHERE
        user_id IS NOT NULL -->
        SELECT
        user_id id,
        user_name `name`,
        type
        FROM
        t_zuoxi_record
        WHERE
        del_flag = 0
    </select>

    <select id="getCallCountsByPhone" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            phone = #{phone}
    </select>

    <select id="selectHistoriesByPhone" resultMap="TCallRecordResult">
        <include refid="selectTCallRecordVo"/>
        where phone = #{phone} and del_flag = 0 and id != #{id}
    </select>


    <select id="getTotalByType" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            1 = 1 AND del_flag = 0
        <if test="type != null ">
            <choose>
                <when test="2 == type">
                    and category = 0 and type = 2
                </when>
                <when test="0 == type">
                    and category = 0 and type = 0 and service_category = 0
                </when>
                <when test="1 == type">
                    and category = 0 and type = 0 and (service_category = 1 or service_category = 2)
                </when>
            </choose>
        </if>
    </select>


    <select id="getTotalByIsAi" resultType="int">
        SELECT
        COUNT(*)
        FROM
        t_call_record
        WHERE
        1 = 1 AND del_flag = 0
        <if test="businessType == 1 "> and category = 0 and type = 1 and bussiness_type != '不体验AI服务' </if>
        <if test="businessType == 0 "> and category = 0 and type = 1 and bussiness_type = '不体验AI服务'</if>
        <if test="businessType == 2 "> and category = 1 and type = 2</if>
    </select>

    <select id="getSpecialCount" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            1 = 1 and phone = '12345' AND del_flag = 0
    </select>

    <select id="getTransferCount" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            1 = 1 and service_category = 2 AND del_flag = 0
        <if test="userId != null "> and user_id = #{userId} </if>
        <if test="date != null "> and DATE_FORMAT(create_time, '%Y-%m-%d') = #{date} </if>
    </select>

    <select id="getPersonCountByState" resultType="int">
        SELECT
            COUNT(*)
        FROM
            c_agent_monitor
        WHERE
            1 = 1
          and check_state = 0
        <if test="state != null "> and service_state = #{state}</if>
    </select>

    <select id="getPersonCountRecordIsRobot" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            1 = 1
          AND del_flag = 0
        <if test="type == 0 "> and service_category = 0</if>
        <if test="type == 1 "> and (service_category = 1 or service_category = 2) </if>
    </select>

    <select id="getPersonCountByType" resultType="int">
        SELECT
        COUNT(*)
        FROM
        t_call_record
        WHERE
        1 = 1
        AND del_flag = 0
        and service_category = 0
        <!--<if test="type == 0 "> and (user_id is null or user_id = '') </if>
        <if test="type == 1 "> and user_id is not null and user_id != ''</if>-->
        <if test="type == 0 "> and status = 0 </if>
        <if test="type == 1 "> and status = 1 </if>
    </select>

    <select id="getPersonTotalRecordIsRobot" resultType="long">
        SELECT
        IFNULL(SUM(times),0)
        FROM
        t_call_record
        WHERE
        1 = 1
        AND del_flag = 0
        <if test="type == 0 "> and service_category = 0</if>
        <if test="type == 1 "> and service_category != 0 </if>
        <if test="userId != null "> and user_id = #{userId} </if>
    </select>

    <select id="selectAllUsersByType" resultType="com.slibra.business.res.CallUserCountInfo">
        SELECT DISTINCT
            user_id userId,
            user_name userName
        FROM
            t_call_record
        WHERE
            1 = 1
          AND del_flag = 0
        AND user_id IS NOT NULL
        AND user_id != ''
        <if test="type == 0 "> and service_category = 0</if>
        <if test="type == 1 "> and service_category != 0 </if>
    </select>

    <select id="selectAllPersonUserIds" resultType="com.slibra.business.res.CallUserCountInfo">
        <!-- SELECT DISTINCT
        user_id userId
        FROM
        t_call_record
        WHERE
        1 = 1
        AND del_flag = 0
        AND user_id IS NOT NULL
        AND user_id != ''
        and service_category = 0 -->
        <!-- 2025年01月10日11:05:02，逻辑调整，获取客服列表不再从通话记录，而是从坐席记录  -->
        SELECT DISTINCT
        user_id userId
        FROM
        t_zuoxi_record
        WHERE
        type = 0
        AND del_flag = 0
    </select>

    <select id="getStatusByUserId" resultType="java.lang.Integer">
        SELECT
            service_state
        FROM
            c_agent_monitor
        WHERE
            out_id = (
                SELECT
                    out_id
                FROM
                    c_agent
                WHERE
                    user_id = #{userId} AND is_delete = 0 LIMIT 1)
    </select>

    <select id="getCountByTypeAndDate" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            1 = 1
          AND del_flag = 0
          AND category = #{category}
          AND user_id = #{userId}
        <if test="date != null "> and DATE_FORMAT(create_time, '%Y-%m-%d') = #{date} </if>
    </select>


    <select id="getTotalInByType" resultType="int">
        SELECT
            COUNT(*)
        FROM
            t_call_record
        WHERE
            del_flag = 0
          AND category = 0
          AND DATE_FORMAT(create_time, '%Y-%m-%d') = #{date}
        <if test="type != null ">
            <choose>
                <when test="0 == type">
                    AND status = 1
                </when>
                <when test="1 == type">
                    AND status = 0
                </when>
                <when test="2 == type">
                    AND (service_category = 1 or service_category = 2)
                </when>
                <when test="3 == type">
                    AND service_category = 2
                </when>
                <when test="4 == type">
                    AND service_category = 0
                </when>
                <when test="5 == type">
                    AND service_category = 1
                </when>
                <when test="6 == type">
                    AND (service_category = 2 or service_category = 0)
                </when>
            </choose>
        </if>
    </select>

    <select id="getRecentCallRecordAfterSomeDay" resultType="int">
        SELECT
        COUNT(*)
        FROM
        t_call_record
        WHERE
        del_flag = 0
        AND category = 0
        <if test="date != null and date != ''">
            AND DATE_FORMAT(create_time, '%Y-%m-%d') >= #{date}
        </if>
        <if test="type != null ">
            <choose>
                <when test="0 == type">
                    AND status = 1
                </when>
                <!--<when test="1 == type">
                    AND status = 0
                </when>
                <when test="2 == type">
                    AND (service_category = 1 or service_category = 2)
                </when>
                <when test="3 == type">
                    AND service_category = 2
                </when>
                <when test="4 == type">
                    AND service_category = 0
                </when>
                <when test="5 == type">
                    AND service_category = 1
                </when>
                <when test="6 == type">
                    AND (service_category = 2 or service_category = 0)
                </when>-->
            </choose>
        </if>
    </select>

    <select id="getRecentCallTimes" resultType="long">
        SELECT
            IFNULL( SUM( times ), 0 )
        FROM
            t_call_record
        WHERE
            del_flag = 0
          AND category = 0
        <if test="date != null and date != ''">
          AND DATE_FORMAT( create_time, '%Y-%m-%d' ) >= #{date}
        </if>
    </select>
</mapper>