voice-gateway/src/core/callcenter/enumeration.py

#!/usr/bin/env python3
# encoding:utf-8

from enum import Enum


class CallType(Enum):
    IM = (0, 'IM')
    INBOUND_CALL = (1, '呼入')
    OUTBOUND_CALL = (2, '手动外呼')
    AUTO_CALL = (3, '预测外呼')
    BOOT_CALL = (4, '机器人外呼')
    BOTH_CALL = (5, '双向外呼')
    SIP_OUTBOUND_CALL = (6, '硬话机外呼')
    INNER_CALL = (7, '内呼')

    def __init__(self, code, description):
        self.code = code
        self.description = description


class Direction(Enum):
    INBOUND = (1, '呼入')
    OUTBOUND = (2, '外呼')

    def __init__(self, code, description):
        self._code = code
        self.description = description


class NextType(Enum):
    NORNAL = (1, '默认')
    NEXT_CALL_OTHER = (2, '呼叫另外一测')
    NEXT_CALL_BRIDGE = (3, '桥接')
    NEXT_CONSULT_AGENT = (4, '咨询坐席')
    NEXT_CONSULT_CALLOUT = (5, '咨询外线')
    NEXT_CALL_AGENT = (6, '转到坐席')
    NEXT_TRANSFER_SUCCESS = (7, '完成转接')
    NEXT_TRANSFER_BRIDGE = (8, '转接后桥接')
    NEXT_TRANSFER_CALL = (9, '电话转接')
    NEXT_INSERT_CALL = (10, '强插电话')
    NEXT_LISTEN_CALL = (11, '监听电话')
    NEXT_WHISPER_CALL = (12, '耳语电话')
    NEXT_VDN = (13, '进vdn')
    NEXT_GROUP = (14, '进技能组')
    NEXT_IVR = (15, '进ivr')
    NEXT_HANGUP = (16, '挂机处理')
    NEXT_QUEUE_PLAY = (17, '放音queue')
    NEXT_QUEUE_OVERFLOW_GROUP = (18, '溢出队列')
    NEXT_QUEUE_OVERFLOW_IVR = (19, '溢出进IVR')
    NEXT_QUEUE_OVERFLOW_VDN = (20, '溢出进vdn')
    NEXT_PLAY_START = (21, '播放音频')
    NEXT_WAIT_KEY = (22, '等待按键播放音频')
    NEXT_NOTICE_MUSIC_DONE = (23, '通知音频播放结束')
    NEXT_PLAY_KEY_MUSIC = (24, '播放音频')
    NEXT_QUEUE_PLAY_STOP = (25, '停止放音')

    def __init__(self, code, description):
        self.code = code
        self.description = description


class CallCauseEnum(Enum):
    DEFAULT = (0, "默认")
    RESTART = (2, "服务重启")
    CALL_TIMEOUT = (3, "呼叫超时")
    PLAY_TIMEOUT = (5, "播放音超时")
    WAITING_TIMEOUT = (6, "等待超时")
    AGENT_HANGUP_CALL = (7, "坐席挂断请求")
    HANGUP_EVENT = (8, "挂断事件")
    PLAYBACK_STOP = (9, "等待音结束")
    ROBOT_MONITOR = (10, "机器人挂断监听")
    LINE_BREAK = (11, "线路故障")
    ROBOT_TRANSFER = (12, "机器人转接")
    ROBOT_FULL = (13, "机器人话路数满额")
    NO_MUSIC_HANGUP = (14, "无挂断播放音挂断")
    PLAY_KEY_DONE_HANGUP = (15, "按键播放音播完挂断")
    PLAY_TIMEOUT_HANGUP = (16, "通知播放超时挂断")
    WAITING_KEY_TIMEOUT_HANGUP = (17, "等待按键超时挂断")

    def __init__(self, code, description):
        self.code = code
        self.description = description