voice-gateway-service/src/core/callcenter/enumeration.py

#!/usr/bin/env python3
# encoding:utf-8

from enum import Enum


class DelayActionEnum(Enum):
    CALL_TIMEOUT_HANGUP = ('CALL_TIMEOUT_HANGUP', "超时挂机")
    PLAY_TIMEOUT_HANGUP = ('PLAY_TIMEOUT_HANGUP','播放超时挂机')
    NOTICE_TIMEOUT_HANGUP = ('NOTICE_TIMEOUT_HANGUP', '')
    CALL_TIMEOUT_DECR = ('CALL_TIMEOUT_DECR', ''),
    ACD_TIMEOUT_PLAY = ('ACD_TIMEOUT_PLAY','')

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class HumanState(Enum):
    DEFAULT = (0, "默认")
    IDLE = (1, "空闲")
    BUSY = (2, "忙碌")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AgentState(Enum):
    ENABLE = (0, '可用')
    DISABLE = (1, '禁用')

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AgentCheck(Enum):
    IN = (0, "签入")
    OUT = (1, "签出")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AgentHeartState(Enum):
    DEFAULT = (0, "默认")
    NORMAL = (1, "正常")
    ABNORMAL = (2, "异常")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description


class AgentServiceState(Enum):
    LOGOUT = (0, "未登录")
    BUSY = (1, "忙碌")
    IDLE = (2, "空闲")
    CALLING = (3, "通话中")
    REPROCESSING = (4, "后处理")
    DIALING = (5, "拨号中")
    HANGING = (6, "挂机回调")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AgentLogState(Enum):
    CREATE = (0, "创建")
    UPDATE = (1, "修改")
    DELETE = (2, "删除")
    CHECKIN = (10, "签入")
    CHECKOUT = (11, "签出")
    BUSY = (12, "置忙")
    IDLE = (13, "置闲")
    CHANNEL_TURN_ON = (14, "事件接通")
    CHANNEL_HANG_UP = (15, "事件挂断")
    ENABLE = (16, "启用")
    DISABLE = (17, "禁用")
    REPROCESSING_IDLE = (18, "后处理置闲")
    DIALING = (19, "拨号中")
    BIZ_DIALING_IDLE = (21, "业务拨号中置闲")
    MANUAL_HANG_UP = (22, "手动挂断")
    TURN_ON = (23, "接通")
    HANG_UP = (24, "挂断")
    LISTEN = (25, "监听")
    LISTEN_TURN_ON = (26, "监听接通")
    LISTEN_HANG_UP = (27, "监听挂断")
    EVENT_CHECKOUT = (30, "事件签出")
    RELOAD_PHONE = (41, "重新分配分机号")
    DELAY_HEART_ABNORMAL = (51, "延时心跳异常")
    ACTIVE_HUMAN_SERVICE = (54, "人工组激活")
    DEL_HUMAN_SERVICE = (55, "人工组成员删除")
    FS_DISCONNECT = (56, "FS检测断开")

    def __init__(self, code, description):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AgentScene(Enum):
    MANUAL = (1, "manual", "手动外呼")
    ROBOT = (2, "robot", "机器人外呼")
    MONITOR = (3, "monitor", "监听")
    WECHAT = (4, "wechat", "微信语音")

    def __init__(self, idx, code, description):
        self.idx = idx
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class WorkStatus(Enum):
    NO_INIT = (-1, "没有初始化")
    LOGIN_SUCCESS = (0, "登录CTI 成功")
    AGENT_READY = (2, "座席就绪")
    AGENT_BUSY = (3, "座席忙碌")
    AGENT_DIALING = (4, "座席外拨")
    AGENT_RINGING = (5, "座席振铃!")
    AGENT_HANG_IDLE = (7, "座席挂机处于空闲状态")
    AGENT_HANG_REPROCESSING = (8, "座席挂机处于后处理状态")
    AGENT_ANSWER_INCOMING = (10, "座席接通呼入电话")
    AGENT_ANSWER_OUTGOING = (11, "座席接通呼出电话!")
    AGENT_CONSULTING = (12, "座席正在咨询中")
    AGENT_IN_CONFERENCE = (13, "座席在会议中")
    USER_HOLDING = (14, "用户处于保持中")
    AGENT_LISTENING = (16, "坐席正在监听中!")
    AGENT_ASSISTING = (17, "座席正在辅助中")
    AGENT_INSERTING = (18, "座席正在强插中")
    AGENT_CALLING_RINGING = (20, "座席外呼,对方正在振铃!")
    AGENT_CONSULTING_RINGING = (21, "座席咨询,对方正在振铃")
    ORIGINATING = (22, "桥接中,座席处于保持状态")
    AGENT_CALLING = (23, "座席外呼中!")
    AGENT_INNER_CALLING = (24, "座席内呼中")
    CONSULTING_FAIL = (25, "咨询失败，用户保持状态")
    AGENT_CALLING_RINGING_BEFORE = (26, "外呼后座席振铃前状态")
    AGENT_INNER_CALLING_RINGING_BEFORE = (27, "内呼后座席振铃前状态")
    MULTI_IN_CONFERENCE = (28, "会议后座席振铃前状态")
    ANSWER_COMPENSATE = (101, "坐席接通补偿!")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class DownEvent(Enum):

    ON_INITAL_SUCCESS = ("OnInitalSuccess","初始化成功回调，无特殊逻辑")
    ON_INITAL_FAILURE = ("OnInitalFailure","初始化失败")
    ON_CALLRING = ("OnCallRing","来电振铃")
    ON_AGENT_WORK_REPORT = ("OnAgentWorkReport","电话条工作状态事件报告")
    ON_CALL_END = ("OnCallEnd","电话结束")
    ON_PROMPT = ("OnPrompt", "电话条提示事件报告")

    ON_AGENT_REPORT = ("OnAgentReport", "坐席")
    ON_CALL_REPORT_INFO = ("OnCallReportInfo", "获取呼叫汇总信息报告")
    ON_AGENT_GROUP_QUERY = ("OnAgentGroupQuery", "监控组件加载完毕通知事件")
    ANSWER_CALL = ("OnCallAnswer", "坐席接电话事件")

    ON_RING_Start = ("OnRingStart", "提示音开始")

    ON_RING_END = ("OnRingEnd", "提示音结束")
    ON_DETECTED_TONE = ("OnDetectedTone", "收到振铃")

    ON_METHOD_RESPONSE_EVENT = ("OnMethodResponseEvent", "方法响应"),

    ON_SERVER_TERMINATED = ("ServerTerminated", "服务器不可用错误，重新初始化"),
    ON_SERVER_ERROR = ("ServerError", "服务器普通错误")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class ServiceDirect(Enum):
    NORMAL = (0, "正常呼叫")
    JQ_CALL_OUTSIDE = (1, "精确式外呼")
    YL_CALL_OUTSIDE = (2, "预览式外呼")
    MANUAL_CALL = (3, "人工外呼")
    ROBOT_CALL = (4, "IVR,机器人外呼")
    CALL_INSIDE = (5, "内部呼叫")
    CONSULT = (6, "咨询")
    SINGLE_TRANSFER = (7, "单步转移")
    ORIGINATE = (8, "桥接")
    LISTEN = (9, "监听")
    INTERCEPT = (10, "拦截")
    INSERT = (11, "强插")
    JJ_CALL_OUTSIDE = (12, "渐进式外呼")
    YC_CALL_OUTSIDE = (13, "预测式外呼")
    JQYL_CALL_OUTSIDE = (14, "精确预览外呼")
    ASSIST = (19, "辅助")
    FORCE_REMOVE = (20, "强拆")
    FORCE_IDLE = (21, "强制置闲")
    FORCE_BUSY = (22, "强制置忙")
    FORCE_LOGOUT = (23, "强制登出")

    def __init__(self, service_direct=None, description=None):
        self.service_direct = service_direct
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class AnswerFlag(Enum):
    INIT = (0, "均未拨通")
    USER_ANSWER = (1, "用户接通")
    ROBOT_ANSWER = (2, "机器人接通")
    USER_AND_ROBOT_BRIDGE = (3, "用户与机器人bridge")
    TRANSFER_TO_AGENT = (4, "开始转接到坐席")
    AGENT_ANSWER = (5, "坐席接通")
    USER_AND_AGENT_BRIDGE = (6, "用户与坐席bridge")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class DeviceType(Enum):
    AGENT = (1, "坐席")
    CUSTOMER = (2, "客户")
    ROBOT = (4, "机器人")
    LISTENER = (5, "监听者")
    VIRTUAL_AGENT = (6, "虚拟坐席")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class CallType(Enum):
    AGENT_CALL = (1, '手动外呼')
    BOT_CALL = (2, '机器人外呼')
    BOTH_CALL = (3, '双向外呼')

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)

class CallStage(Enum):
    ROBOT = (1, "机器人")
    AGENT = (2, "人工坐席")
    ALL = (3, "总")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)

class Direction(Enum):
    INBOUND = (1, '呼入')
    OUTBOUND = (2, '外呼')

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class NextType(Enum):
    NORNAL = (1, '默认')
    NEXT_CALL_OTHER = (2, '呼叫另外一测')
    NEXT_CALL_BRIDGE = (3, '桥接')
    NEXT_CONSULT_AGENT = (4, '咨询坐席')
    NEXT_CONSULT_CALLOUT = (5, '咨询外线')
    NEXT_CALL_AGENT = (6, '转到坐席')
    NEXT_TRANSFER_SUCCESS = (7, '完成转接')
    NEXT_TRANSFER_BRIDGE = (8, '转接后桥接')
    NEXT_TRANSFER_CALL = (9, '电话转接')
    NEXT_INSERT_CALL = (10, '强插电话')
    NEXT_LISTEN_CALL = (11, '监听电话')
    NEXT_WHISPER_CALL = (12, '耳语电话')
    NEXT_VDN = (13, '进vdn')
    NEXT_GROUP = (14, '进技能组')
    NEXT_IVR = (15, '进ivr')
    NEXT_HANGUP = (16, '挂机处理')
    NEXT_QUEUE_PLAY = (17, '放音queue')
    NEXT_QUEUE_OVERFLOW_GROUP = (18, '溢出队列')
    NEXT_QUEUE_OVERFLOW_IVR = (19, '溢出进IVR')
    NEXT_QUEUE_OVERFLOW_VDN = (20, '溢出进vdn')
    NEXT_PLAY_START = (21, '播放音频')
    NEXT_WAIT_KEY = (22, '等待按键播放音频')
    NEXT_NOTICE_MUSIC_DONE = (23, '通知音频播放结束')
    NEXT_PLAY_KEY_MUSIC = (24, '播放音频')
    NEXT_QUEUE_PLAY_STOP = (25, '停止放音')

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class CallCause(Enum):
    DEFAULT = (0, "默认")
    RESTART = (2, "服务重启")
    CALL_TIMEOUT = (3, "呼叫超时")
    PLAY_TIMEOUT = (5, "播放音超时")
    WAITING_TIMEOUT = (6, "等待超时")
    AGENT_HANGUP_CALL = (7, "坐席挂断请求")
    HANGUP_EVENT = (8, "挂断事件")
    PLAYBACK_STOP = (9, "等待音结束")
    ROBOT_MONITOR = (10, "机器人挂断监听")
    LINE_BREAK = (11, "线路故障")
    ROBOT_TRANSFER = (12, "机器人转接")
    ROBOT_FULL = (13, "机器人话路数满额")
    NO_MUSIC_HANGUP = (14, "无挂断播放音挂断")
    PLAY_KEY_DONE_HANGUP = (15, "按键播放音播完挂断")
    PLAY_TIMEOUT_HANGUP = (16, "通知播放超时挂断")
    WAITING_KEY_TIMEOUT_HANGUP = (17, "等待按键超时挂断")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class CdrType(Enum):

    INBOUND = (1, "呼入")
    OUTBOUND = (2, "外呼")
    INTERNAL_CALL = (3, "内呼")
    TRANSFER = (4, "转接")
    CONSULT = (5, "咨询")
    LISTENER = (6, "监听")
    INTRUSION = (7, "强插")
    WHISPER = (8, "耳语")
    ROBOT_LISTENER = (9, "机器人质检监听")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class HangupDir(Enum):

    HOST_HANGUP = (1, "主叫挂断")
    CUSTOMER_HANGUP = (2, "被叫挂断")
    PLATFORM_HANGUP = (3, "平台挂机")

    def __init__(self, code=None, description=None):
        self.code = code
        self.description = description

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)


class BizErrorCode(Enum):
    PARAM_ERROR = (10001, "参数错误")
    RECORD_NOT_EXIST_ERROR = (10002, "记录不存在")
    OUT_ID_EXIST = (10003, "外部Id已经被占用")
    SYSTEM_ERROR = (10004, "系统错误")
    NOT_ALLOW_ERROR = (10005, "不允许此操作")

    PHONE_NUM_USED = (20003, "分机号已经被占用")
    AGENT_CHECK_IN_DELETE_ERROR = (20004, "签入状态坐席不允许当前删除")
    AGENT_DISABLE_NOT_ALLOW_OPERATE = (20005, "禁用状态坐席不允许当前操作")
    AGENT_CALLING_NOT_ALLOW_OPERATE = (20006, "通话中坐席不允许当前操作")
    AGENT_CHECK_OUT_NOT_ALLOW_OPERATE = (20007, "签出状态坐席不允许当前操作")
    AGENT_ALREADY_ANOTHER_GROUP = (20008, "坐席已经在其他组")
    AGENT_GET_PHONE_ERROR = (20009, "获取分机号错误")
    AGENT_CALL_ERROR = (20010, "当前状态不允许外呼")
    AGENT_LISTEN_ERROR = (20011, "当前状态不允许监听")
    AGENT_NOT_EXIST = (20010, "坐席不存在或已删除")
    AGENT_CALLING_NOT_HANG = (20012, "正在通话中，请先挂断再进行当前操作")
    AGENT_GROUP_HAS_AGENT = (20103, "坐席组有坐席不能删除")
    AGENT_GROUP_AGENT_CHECK_IN = (20104, "签入状态的坐席不允许从组内删除")
    CIRCUIT_CAN_NOT_DELETE_ERROR = (20501, "线路存在正在执行/等待执行中的任务")
    CALENDARS_SUMMARY_DUPLICATE = (20500, "日常名称不能重复")
    CALENDARS_DATE_ERROR = (20501, "日期不能为空")
    CALENDARS_DATE_PERIOD_ERROR = (20502, "结束日期必须大于等于开始日期")
    CALENDARS_TIME_ERROR = (20503, "时间不能为空")
    CALENDARS_TIME_PERIOD_ERROR = (20504, "结束时间必须大于开始时间")
    CALENDARS_OUT_ID_NUM_DIS_ALLOW_UPDATE = (20505, "日程编号和外部日程关联不允许变更")
    BLACKLIST_MOBILE_EXIST = (20601, "手机号已经存在")

    SCHEDULE_ITEM_DATE_ERROR = (20701, "条目开始日期不能大于结束日期")
    SCHEDULE_ITEM_DATE_FORMAT_ERROR = (20702, "条目时间格式错误")
    SCHEDULE_ITEM_WEEK_NO_AVAILABLE = (20703, "条目没有可用的星期")

    SCHEDULE_ITEM_TIME_ERROR = (20704, "条目开始时间不能大于结束时间")
    CIRCUIT_POOL_PARALLEL_OVERSIZE = (20705, "并发超过限制")
    CIRCUIT_POOL_PARALLEL_ILLEGAL = (20706, "线路池并发不能小于0")

    FS_CLUSTER_PULL_SERVER_ERROR = (20801, "拉取FS集群失败")
    TASK_START_ERROR = (30001, "任务启动失败")
    ERROR_FLOW_ID_NULL = (40001, "ctiFlowId 不能为空")
    ERROR_FLOW_ID_NOT_CORRECT = (40002, "ctiFlowId 不正确")
    ERROR_FLOW_ID_CALL_ID_NOT_MATCH = (40003, "ctiFlowId callId 不匹配")
    DISTRIBUTE_LOCK_TIME_OUT_ERROR = (90000, "请稍等，正在为您处理中")
    THIRD_RESPONSE_ERROR = (90001, "外部响应异常")

    TERMINATED_AGENT_STATUS = (300001, "对不起，网络状况暂时不佳，请刷新后重试。")
    TERMINATED_LISTEN_AGENT_STATUS = (300002, "监听坐席状态错误")
    ERROR_ENGINE = (400001, "请求引擎错误")
    ERROR_NOT_FOLLOW_CHECK_IN = (400002, "禁用状态坐席不允许签入操作")
    WAIT_REPROCESSING = (400003, "请稍等，正在为您加载中。")
    WAIT_STATUS_CHANGE = (400004, "正在为您连接客户，请稍等")
    AGENT_NOT_CALLING = (400005, "坐席不再通话中")
    NOT_ALLOW_STATUS = (400006, "非可修改的状态")

    def __init__(self, code, message):
        self.code = code
        self.message = message

    @classmethod
    def get_by_code(cls, code):
        return next((member for member in cls if member.code == code), None)