client_service
/
voice-gateway-service


			
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							#!/usr/bin/env python3
# encoding:utf-8
import traceback

from flask import request, render_template_string
import json
from src.core.callcenter.agent import AgentService, AgentOperService
from src.core.callcenter.api import AgentCallRequest, AgentActionRequest, HangupCallRequest
from src.core.callcenter.call import CallService
from src.core.callcenter.constant import success_response
from src.core.callcenter.enumeration import CallType
from src.core.callcenter.esl.client import InboundClient, OutboundClient
from src.core.voip.bot import BotAgent
from . import app
from .acd import AcdService


agent = BotAgent(app)
inbound_client = InboundClient(agent,app)
outbound_client = OutboundClient(agent,app)
call_service = CallService(inbound_client, app)
agent_service = AgentService(app)
agent_oper_service = AgentOperService(app)
acd_service = AcdService(inbound_client, app)
agent.acd_service = acd_service


@app.route('/')
def index():
    return render_template_string("""<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <title>SocketIO Example</title>
    <script src="https://cdn.socket.io/4.0.0/socket.io.min.js"></script>
</head>
<body>
    <h1>SocketIO Test</h1>
    <script>
        var socket = io('ws://192.168.120.161:8091/ws/cs-im');
        socket.on('response', function(msg) {
            alert(msg);
        });

        socket.on('login', function(msg) {
            alert('Received from server: ' + msg);
        });
        socket.emit('login', {'appCode':'1111','userId':'1111','token':'1111'});
    </script>
</body>
</html>""")


@app.route('/open/agent/get-cdn-url', methods=['POST'])
def get_cdn_url():

    """获取cdn地址"""
    return 'Hello World!'


@app.route('/open/agent/get-init-config', methods=['POST'])
def get_init_config():
    """获取初始化配置"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = agent_service.get_and_check(param)
    return success_response(res)


@app.route('/open/agent/check-in', methods=['POST'])
def check_in():
    """坐席签入"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = agent_oper_service.checkin(param)
    return success_response(res)


@app.route('/open/agent/check-out', methods=['POST'])
def check_out():
    """坐席签出"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = agent_oper_service.checkout(param)
    return success_response(res)


@app.route('/open/agent/busy', methods=['POST'])
def busy():
    """坐席置忙"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = agent_oper_service.busy(param)
    return success_response(res)


@app.route('/open/agent/idle', methods=['POST'])
def idle():
    """坐席置闲"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = agent_oper_service.idle(param)
    return success_response(res)


@app.route('/open/agent/turn-on', methods=['POST'])
def turn_on():
    """接通"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    return agent_oper_service.checkin(param)


@app.route('/open/agent/hang-up', methods=['POST'])
def hang_up():
    """挂断"""
    data = request.get_json()
    param = AgentActionRequest.from_json(data)
    res = call_service.hangup(param)
    return success_response(res)

@app.route('/open/agent/agent-state', methods=['POST'])
def agent_state():
    """获取坐席状态"""
    data = request.get_json()
    # param = HumanServiceQueryRequest.from_json(data)
    # res = agent_service.watch_agent_state(param)
    param = AgentActionRequest.from_json(data)
    res = agent_oper_service.agent_state(param)

    return success_response(res)


@app.route('/open/agent/manual-call', methods=['POST'])
def manual_call():
    """外呼"""
    # agentId: string
    # vccId: string
    # password: string
    # scene: string
    # ctiFlowId?: string
    # monitorScene?: string
    # called: string
    # circuitUid: string
    # ext?: object
    # callId: string
    data = request.get_json()
    req = AgentCallRequest(saas_id=data.get('saas_id'), call_type=CallType.AGENT_CALL.code, caller=data.get('caller'),
                           agent_id=data.get('agent_id'), called=data.get('called'), cti_flow_id=data.get('ctiFlowId'))
    res = call_service.call(req)
    return success_response(res)


@app.route('/open/agent/manual-hang', methods=['POST'])
def manual_hang():
    """挂断"""
    data = request.get_json()
    # agent = Cache.get_agent_info(data.get('saas_id'), data.get('agent_id'))
    req = HangupCallRequest(saas_id=data.get('saas_id'), flow_id=data.get('ctiFlowId'), agent_id=data.get('agent_id'), called=data.get('called'), call_id=data.get('call_id'), scene=data.get('scene'))
    call_service.hangup_by_scene(req)
    return success_response()


@app.route('/open/agent/listen', methods=['POST'])
def listen():
    """发起监听"""
    return 'Hello World!'


@app.route('/open/agent/reload-phone', methods=['POST'])
def reload_phone():
    """重新获取分机信息"""
    return 'Hello World!'


@app.route('/open/monitor/load-agent-group-data', methods=['POST'])
def load_agent_group_data():
    """获取监控组成员信息"""
    return 'Hello World!'


@app.route('/open/human-service/member-active', methods=['POST'])
def member_active():
    """机器人外呼-签入人工组"""
    return 'Hello World!'


@app.route('/open/num/generate', methods=['POST'])
def num_generate():
    """获取 cti 流程 ID"""
    flow_id = call_service.snowflake.next_id()
    return success_response(flow_id)


@app.route('/open/agent/sdkAnalytics', methods=['POST'])
def track_event():
    try:
        data = request.get_json()
        # 存入日志文件
        # app.logger.info(json.dumps(data))
    except Exception as e:
        traceback.print_exc()
        app.logger.error('track_event:exception', e)
    return success_response('ok')