Merge branch 'dev_20250106' into develop

src/core/callcenter/agent.py

@@ -144,7 +144,8 @@ class AgentEventService:
                     if call_id:
                         self.cache.set_call_is_end(call_id)
                 self.agent_monitor_service.update_processing(agent_monitor)
-                self.logger.info('挂断更新')
+                self.logger.info('挂断更新:%s', agent)
+                self.data_handle_server.update_record(call_id, user_id=agent.user_id, user_name=agent.agent_name)
                 self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.MANUAL))
                 self.push_handler.push_on_call_end(saas_id, flow_id, agent_num, AgentScene.MANUAL, ServiceDirect.MANUAL_CALL.service_direct, '0')
                 self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_HANG_REPROCESSING)

src/core/callcenter/dao.py

@@ -111,10 +111,10 @@ class AgentActionLog(db.Model):
     pre_check_state = db.Column(db.SmallInteger, nullable=False, default=-1, comment='上一次签入或签出')
     service_state = db.Column(db.SmallInteger, nullable=False, default=-1, comment='坐席状态')
     pre_service_state = db.Column(db.SmallInteger, nullable=False, default=-1, comment='上一次坐席状态')
-    check_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime(2000, 1, 1), comment='签入或签出时间')
-    pre_check_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime(2000, 1, 1), comment='上一次签入或签出时间')
-    service_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime(2000, 1, 1), comment='坐席状态变更时间')
-    pre_service_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime(2000, 1, 1), comment='上一次坐席状态变更时间')
+    check_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime.now, comment='签入或签出时间')
+    pre_check_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime.now, comment='上一次签入或签出时间')
+    service_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime.now, comment='坐席状态变更时间')
+    pre_service_state_time = db.Column(db.TIMESTAMP, nullable=False, default=datetime.now, comment='上一次坐席状态变更时间')
     check_state_duration = db.Column(db.BigInteger, nullable=False, default=0, comment='行为持续时间')
     service_state_duration = db.Column(db.BigInteger, nullable=False, default=0, comment='状态持续时间')
     task_id = db.Column(db.String(32), nullable=False, default='', comment='任务Id')