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def assign_agent(self, saas_id, service_id, called=None, ivr_id=None, task_id=None, cbp=None):
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def assign_agent(self, saas_id, service_id, called=None, ivr_id=None, task_id=None, cbp=None):
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idle_agents = self.idle_agents(saas_id, service_id)
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idle_agents = self.idle_agents(saas_id, service_id)
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