debug

src/core/callcenter/agent.py

@@ -149,7 +149,7 @@ class AgentEventService:
                 self.agent_monitor_service.update_processing(agent_monitor)
                 self.logger.info('挂断更新:%s', agent)
                 # self.data_handle_server.update_record(call_id, user_id=agent.user_id, user_name=agent.agent_name)
-                self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.MANUAL))
+                self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, call_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.MANUAL))
                 self.push_handler.push_on_call_end(saas_id, flow_id, agent_num, AgentScene.MANUAL, ServiceDirect.MANUAL_CALL.service_direct, '0')
                 self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_HANG_REPROCESSING)
                 self.push_handler.push_on_agent_report(saas_id, agent_num, AgentScene.MANUAL, AgentServiceState.REPROCESSING)
@@ -229,7 +229,7 @@ class AgentEventService:
 
             if CHANNEL_HANGUP == event_name and is_agent:
                 self.agent_monitor_service.update_processing(agent_monitor)
-                self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.ROBOT))
+                self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, call_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.ROBOT))
                 self.push_handler.push_on_call_end(saas_id, flow_id, agent_num, AgentScene.ROBOT, ServiceDirect.ROBOT_CALL.service_direct, "0")
                 self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.ROBOT, WorkStatus.AGENT_HANG_REPROCESSING)
                 self.push_handler.push_on_agent_report(saas_id, agent_num, AgentScene.ROBOT, AgentServiceState.REPROCESSING)
@@ -256,7 +256,7 @@ class AgentEventService:
         self.agent_state_service.idle(agent.saas_id, agent.out_id, agent.phone_num)
         self.logger.info('reprocessing_idle_end')
         self.agent_monitor_service.update_idle(agent_monitor)
-        self.push_handler.push_on_agent_work_report(state_data.saas_id, state_data.flow_id, state_data.agent_num, "", state_data.scene, WorkStatus.AGENT_HANG_IDLE)
+        self.push_handler.push_on_agent_work_report(state_data.saas_id, state_data.flow_id, state_data.agent_num, state_data.call_id, state_data.scene, WorkStatus.AGENT_HANG_IDLE)
         self.agent_actionlog_service.insert_service_state(agent_monitor, AgentServiceState.IDLE, AgentLogState.REPROCESSING_IDLE)
 
 

src/core/callcenter/api.py

@@ -177,9 +177,10 @@ class AgentStateData(BaseApi):
         self.phone_num = phone_num
 
 class AgentDelayStateData(BaseApi):
-    def __init__(self, saas_id=None, flow_id=None, agent_num=None, service_state=None, scene=None):
+    def __init__(self, saas_id=None, flow_id=None, call_id=None, agent_num=None, service_state=None, scene=None):
         self.saas_id = saas_id
         self.flow_id = flow_id
+        self.call_id = call_id
         self.agent_num = agent_num
         self.service_state = service_state
         self.scene = scene