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@@ -3,6 +3,7 @@
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import json
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import time
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from datetime import datetime
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+import src.core.registry as Registry
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from src.core.callcenter.constant import saasId, get_record_prefix, get_record_file_name
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from src.core.callcenter.enumeration import NextType, AnswerFlag, Direction, DeviceType, AgentScene, CdrType, CallType, \
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CallStage
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@@ -101,6 +102,10 @@ class ChannelAnswerHandler(EslEventHandler):
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def call_bridge(self, call: CallInfo, device: DeviceInfo, next_command: NextCommand, event):
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self.logger.info("开始桥接电话: callId:%s, caller:%s, called:%s, device1:%s, device2:%s"% (call.call_id,
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call.caller, call.called, next_command.device_id, next_command.next_value))
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+ if CallType.BOT_CALL.code == call.call_type:
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+ call.answer_flag = AnswerFlag.ROBOT_ANSWER.code
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+ Registry.counter('call_incoming_bot_answer_requests', '呼入机器人接听量',['bucket_type', str(call.bucket_type)]).inc()
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+
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self.record(event, device_id=device.device_id)
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device1 = call.device_info_map.get(next_command.device_id)
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device2 = call.device_info_map.get(next_command.next_value)
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@@ -117,6 +122,9 @@ class ChannelAnswerHandler(EslEventHandler):
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# 转接电话 deviceInfo为被转接设备
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from_device_id = next_command.device_id
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device_id = EslEventUtil.getDeviceId(event)
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+ call.answer_flag = AnswerFlag.AGENT_ANSWER.code
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+ if CallType.BOT_CALL.code == call.call_type:
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+ Registry.counter('call_incoming_transfer_requests', '呼入机器人转人量',['bucket_type', str(call.bucket_type)]).inc()
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self.record(event, device_id)
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call.next_commands.append(NextCommand(device_id, NextType.NEXT_TRANSFER_SUCCESS.code, call.device_list[1]))
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self.logger.info("转接电话中 callId:%s, from:%s, to:%s "% (call.call_id, from_device_id, device_id))
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@@ -124,6 +132,7 @@ class ChannelAnswerHandler(EslEventHandler):
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self.logger.info("转接完成 callId:%s, from:%s, to:%s "% (call.call_id, device_id, call.device_list[0]))
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self.inbound_client.bridge_call(call.call_id, device_id, call.device_list[0])
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+
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def listen(self, call: CallInfo, device: DeviceInfo, next_command: NextCommand, event):
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device_id = EslEventUtil.getDeviceId(event)
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self.logger.info("开始监听 callId:%s, deviceId:%s, nextCommandDeviceId:%s", call.call_id, device_id, next_command.next_value)
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DavidLiu