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@@ -103,8 +103,8 @@ class AgentEventService:
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# 信道发起事件，触发完成发起（或桥）&& 坐席侧
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if CHANNEL_ORIGINATE == event_name and is_agent:
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- if call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code:
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- self.logger.info('agent_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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+ # if call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code:
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+ # self.logger.info('agent_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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# return
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_RINGING,phone=call_info.caller)
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@@ -207,8 +207,8 @@ class AgentEventService:
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# 信道发起事件，触发完成发起（或桥）&& 坐席侧
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if CHANNEL_ORIGINATE == event_name and is_agent:
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self.data_handle_server.update_record(call_id, transfer_user_id=agent.user_id,transfer_user_name=agent.agent_name) # 转接给客服以后更新转接人
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- if call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code:
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- self.logger.info('bot_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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+ # if call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code:
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+ # self.logger.info('bot_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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# return
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self.push_handler.push_on_call_ring(saas_id, flow_id, agent_num, AgentScene.ROBOT, call_id, ServiceDirect.ROBOT_CALL.service_direct, called, caller, human_service_id)
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.ROBOT, WorkStatus.AGENT_RINGING,phone=call_info.caller)
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@@ -916,8 +916,8 @@ class AgentStateService:
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def handle_release_agent_lock(self, choose_phone_num, saas_id, service_id='00000000000000000'):
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key = self._lock_key(saas_id, service_id, choose_phone_num)
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- # self.redis_handler.redis.delete(key)
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- self.redis_handler.redis.expire(key, 3)
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+ self.redis_handler.redis.delete(key)
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+ # self.redis_handler.redis.expire(key, 3)
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self.logger.info('releaseAgent %s %s %s'% (saas_id, service_id, choose_phone_num))
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def handle_assign_time(self, saas_id, service_id, choose_phone_num):
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Davidliu