fix: bug

src/core/callcenter/esl/handler/channel_answer_handler.py

@@ -47,14 +47,8 @@ class ChannelAnswerHandler(EslEventHandler):
         call_info.answer_count = call_info.answer_count + 1
         call_info.next_commands.remove(next_command)
         self.logger.info("ysChannelAnswerHandler call_info.answer_time::%s,time:%s", call_info.answer_time, EslEventUtil.getEventDateTimestamp(event))
+        self.logger.info('坐席接听', device_info.device_type, call_info.direction)
 
-        if (call_info.direction == Direction.OUTBOUND.code and device_info.device_type == DeviceType.CUSTOMER.code) or (call_info.direction == Direction.INBOUND.code and device_info.device_type == DeviceType.AGENT.code):  # 如果是坐席接听 变更坐席状态
-            self.logger.info('坐席接听')
-            call_info.answer_time = EslEventUtil.getEventDateTimestamp(event)
-            self.dataHandleServer.update_record(call_id, {"status": 1})
-            self.push_handler.push_on_agent_work_report(call_info.saas_id, call_info.cti_flow_id, call_info.agent_key, call_info.call_id, AgentScene.ROBOT,WorkStatus.AGENT_ANSWER_INCOMING)
-            self.dataHandleServer.update_agent_monitor_service_state(call_info.agent_key,AgentServiceState.CALLING.code)
-            self.logger.info("坐席接听 event:%s" % (json.loads(event.serialize('json'))))
 
         if NextType.NEXT_CALL_OTHER.code == next_command.next_type:
             self.call_other(call_info, device_info, event)
@@ -66,6 +60,14 @@ class ChannelAnswerHandler(EslEventHandler):
             self.listen(call_info, device_info, next_command, event)
         else:
             self.logger.warn("can not match command :%s, callId :%s", next_command.next_type, call_id)
+
+        if device_info.device_type == DeviceType.AGENT.code:  # 如果是坐席接听 变更坐席状态
+            call_info.answer_time = EslEventUtil.getEventDateTimestamp(event)
+            self.dataHandleServer.update_record(call_id, {"status": 1})
+            self.push_handler.push_on_agent_work_report(call_info.saas_id, call_info.cti_flow_id, call_info.agent_key, call_info.call_id, AgentScene.ROBOT,WorkStatus.AGENT_ANSWER_INCOMING)
+            self.dataHandleServer.update_agent_monitor_service_state(call_info.agent_key,AgentServiceState.CALLING.code)
+            self.logger.info("坐席接听 event:%s" % (json.loads(event.serialize('json'))))
+
         self.cache.add_call_info(call_info)
 
 

src/core/callcenter/esl/handler/channel_originate_handler.py

@@ -19,7 +19,7 @@ class ChannelOriginateHandler(EslEventHandler):
         device_id = EslEventUtil.getDeviceId(event)
         call = self.cache.get_call_info(call_id)
         device = call.device_info_map.get(device_id)
-        self.logger.info('ChannelOriginateHandler::event %s, device.device_type: %s, DeviceType.AGENT.code:%s ', event,device.device_type, DeviceType.AGENT.code)
+        self.logger.info('ChannelOriginateHandler::event %s, device.device_type: %s,call.direction:%s ', event,device.device_type, call.direction)
         if device.device_type == DeviceType.AGENT.code: # 如果是呼入有响铃
             self.push_handler.push_on_call_ring(call.cti_flow_id,call.agent_key,AgentScene.ROBOT,call.call_id,call.caller, call.called,"00000000000000000")
             self.push_handler.push_on_agent_work_report(call.saas_id, call.cti_flow_id,call.agent_key,call.call_id,AgentScene.ROBOT, WorkStatus.AGENT_RINGING,phone=call.caller)