fix: bug

src/core/callcenter/esl/handler/channel_answer_handler.py

@@ -37,10 +37,13 @@ class ChannelAnswerHandler(EslEventHandler):
         print("answer device_id:%s, device_info:%s, next_command:%s"%(device_id, device_info, next_command), flush=True)
         if not next_command:
             return
-
+        print("device_info.device_type:%s,DeviceType.CUSTOMER.code%s"%(device_info.device_type, DeviceType.CUSTOMER.code))
         if device_info.device_type == DeviceType.CUSTOMER.code:
             self.push_handler.push_on_ring_start(saas_id=call_info.saas_id, flow_id=call_info.cti_flow_id, user_id=call_info.agent_key, scene=AgentScene.MANUAL, call_id=call_info.call_id)
 
+        if not call_info.answer_time:
+            call_info.answer_time = EslEventUtil.getEventDateTimestamp(event)
+
         device_info.answer_time = EslEventUtil.getEventDateTimestamp(event)
         device_info.ring_end_time = EslEventUtil.getEventDateTimestamp(event)
         call_info.answer_count = call_info.answer_count + 1

src/core/callcenter/esl/handler/channel_bridge_handler.py

@@ -19,9 +19,13 @@ class ChannelBridgeHandler(EslEventHandler):
         device_id = EslEventUtil.getDeviceId(event)
         call = self.cache.get_call_info(call_id)
         device = call.device_info_map.get(device_id)
+        if not call.answer_time:
+            call.answer_time = EslEventUtil.getEventDateTimestamp(event)
+
         print('debugger::device_id is23232323232 ', device_id, device, flush=True)
-        print("bridge call_info.answer_time:%s,device_info.answer_time%s" % (call.answer_time, device.answer_time),
+        print("bridge call_info.answer_time:%s,device_info.answer_time%s,device.device_type%s" % (call.answer_time, device.answer_time,device.device_type),
               flush=True)
         if device.device_type == DeviceType.AGENT.code: # 如果是坐席接听 变更坐席状态
-            self.dataHandleServer.update_agent_monitor_service_state(device_id, AgentServiceState.IDLE.code)
+            print("变更坐席状态:%s" % call.agent_key)
+            self.dataHandleServer.update_agent_monitor_service_state(call.agent_key, AgentServiceState.IDLE.code)
         pass