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@@ -104,6 +104,8 @@ class AgentEventService:
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# 信道发起事件，触发完成发起（或桥）&& 坐席侧
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if CHANNEL_ORIGINATE == event_name and is_agent:
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_RINGING,phone=call_info.caller)
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+ self.logger.info('信道发起事件:%s', agent)
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+ self.data_handle_server.update_record(call_id, user_id=agent.user_id, user_name=agent.agent_name)
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# 进度事件，外呼时对方提醒。或者入呼时提醒 && 坐席侧
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if CHANNEL_PROGRESS == event_name and is_agent:
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@@ -145,7 +147,7 @@ class AgentEventService:
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self.cache.set_call_is_end(call_id)
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self.agent_monitor_service.update_processing(agent_monitor)
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self.logger.info('挂断更新:%s', agent)
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- self.data_handle_server.update_record(call_id, user_id=agent.user_id, user_name=agent.agent_name)
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+ # self.data_handle_server.update_record(call_id, user_id=agent.user_id, user_name=agent.agent_name)
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self.reprocessing_idle(AgentDelayStateData(saas_id, flow_id, agent_num, AgentServiceState.REPROCESSING, AgentScene.MANUAL))
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self.push_handler.push_on_call_end(saas_id, flow_id, agent_num, AgentScene.MANUAL, ServiceDirect.MANUAL_CALL.service_direct, '0')
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_HANG_REPROCESSING)
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