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@@ -91,7 +91,7 @@ class AgentEventService:
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start_time = time.time()
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try:
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- self.logger.info('agent_event_channel, event_name=%s, agent_num=%s, device_id=%s, is_agent=%s', event_name, agent_num, device_id, is_agent)
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+ self.logger.info('agent_event_channel, event_name=%s, agent_num=%s, device_id=%s, is_agent=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, agent_num, device_id, is_agent, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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agent = self.data_handle_server.get_agent(saas_id, agent_num)
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if not agent:
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# self.logger.warn("event service channel agent is null %s %s %s %s %s", saas_id, event_name, caller, called, json.loads(event.serialize('json')))
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@@ -103,6 +103,9 @@ class AgentEventService:
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# 信道发起事件，触发完成发起（或桥）&& 坐席侧
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if CHANNEL_ORIGINATE == event_name and is_agent:
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+ if (call_info.hangup_dir and call_info.hangup_dir == HangupDir.CUSTOMER_HANGUP.code) or (call_info.hangup_count >= call_info.answer_count):
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+ self.logger.info('agent_event_channel:already:hangup, event_name=%s, call_id=%s, device_id=%s, is_agent=%s, agent_num=%s, hangup_dir=%s, hangup_count=%s, answer_count=%s', event_name, call_id, device_id, is_agent, agent_num, call_info.hangup_dir, call_info.hangup_count, call_info.answer_count)
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+ return
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self.push_handler.push_on_agent_work_report(saas_id, flow_id, agent_num, call_id, AgentScene.MANUAL, WorkStatus.AGENT_RINGING,phone=call_info.caller)
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# 进度事件，外呼时对方提醒。或者入呼时提醒 && 坐席侧
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Davidliu