debug

src/core/callcenter/constant.py

@@ -43,6 +43,7 @@ READY_TIMES = "readyTimes"
 SEREVICE_TIMES = "serviceTimes"
 
 HOLD_MUSIC_PATH = '/freeswitch/music/hold.wav'
+AGENT_BUSY_MUSIC_PATH = '/freeswitch/music/agent_busy.wav'
 WaitingHangupMusicPath = '/freeswitch/music/sorry.wav'
 
 BASE_RECORD_PATH = '/freeswitch/record/'

src/core/callcenter/esl/client.py

@@ -17,7 +17,8 @@ from src.core.callcenter import BizException
 from src.core.callcenter.cache import Cache
 from src.core.callcenter.api import MakeCallContext, DelayAction, CallInfo, DeviceInfo, NextCommand
 from src.core.callcenter.callback import Callback
-from src.core.callcenter.constant import SK, EMPTY, WaitingHangupMusicPath, SAAS_ID, HOLD_MUSIC_PATH
+from src.core.callcenter.constant import SK, EMPTY, WaitingHangupMusicPath, SAAS_ID, HOLD_MUSIC_PATH, \
+    AGENT_BUSY_MUSIC_PATH
 from src.core.callcenter.esl.constant.esl_constant import BRIDGE_VARIABLES, BRIDGE, HANGUP, NORMAL_CLEARING, SIP_HEADER, \
     SPACE, SOFIA, \
     ORIGINATE, PARK, SET, EAVESDROP, SMF_ALEG, EXECUTE, PLAYBACK, PAUSE, TRANSFER, UUID_TRANSFER, UUID_BROADCAST, \
@@ -203,22 +204,22 @@ class InboundClient:
             self.logger.info("exec_when_acd_timeout callInfo为空 callId: %s", call_id)
             return
 
-        def play_sorry():
-            self.hold_play(device_id, WaitingHangupMusicPath)
+        def play_sorry(music_file):
+            self.hold_play(device_id, music_file)
             self.play_timeout(call_id, timeout=30)
             next_command = NextCommand(device_id = device_id, next_type=NextType.NEXT_HANGUP.code)
             call_info.next_commands = [next_command]
             self.cache.add_call_info(call_info)
             # self.dataHandleServer.update_record(call_id, status= 0)
             self.logger.info("waitingTimeOut 开始播放结束音乐 callId:%s customerDeviceId:%s playFile:%s", call_id,
-                             device_id, WaitingHangupMusicPath)
+                             device_id, music_file)
 
         next_cmd = call_info.next_commands[0] if call_info.next_commands and len(call_info.next_commands) >0 else None
         self.logger.info("do_delay_action:exec_when_acd_timeout:next_cmd=%s, call_info=%s", next_cmd, call_info)
         if next_cmd and next_cmd.next_type == NextType.NEXT_TRANSFER_CALL.code:
             device_id = next_cmd.next_value
             self.break0(device_id)
-            play_sorry()
+            play_sorry(AGENT_BUSY_MUSIC_PATH)
 
         device_list = [v for k,v in call_info.device_info_map.items() if v.device_type == DeviceType.CUSTOMER]
         self.logger.info("do_delay_action:exec_when_acd_timeout:device_list=%s, call_info=%s", device_list, call_info)
@@ -228,7 +229,7 @@ class InboundClient:
             if not WaitingHangupMusicPath:
                 self.hangup_call(call_id, device_id, CallCause.WAITING_TIMEOUT)
                 return
-            play_sorry()
+            play_sorry(WaitingHangupMusicPath)
 
     def make_call(self, context: MakeCallContext):
         # self.logger.info("拨打测试context:%s", context.__dict__)