fix

src/core/callcenter/acd.py

@@ -29,7 +29,7 @@ class AcdService:
         self.checkIdleScheduler.add_job(self.try_transfer_agent, 'interval', seconds=2, max_instances=1)
         self.checkIdleScheduler.start()
 
-    def transfer_to_agent(self, call_id, device_id, service_id):
+    def transfer_to_agent(self, call_id, device_id, service_id, user_part):
         call_info = self.cache.get_call_info(call_id)
         if not call_info:
             return
@@ -37,7 +37,8 @@ class AcdService:
         self.cache.add_call_info(call_info)
         self.logger.info('debugger::transfer_to_agent, come in ')
         # 1. hold住并且播放等待音
-        self.call_service.hold(call_info, device_id)
+        if self.call_service.hold(call_info, device_id):
+            self.client.bot_agent.self.hangup(user_part)
         self.logger.info('debugger::transfer_to_agent, 1111111 ')
         # 获得空闲坐席
         agent_number = self.agent_service.assign(AgentActionRequest(saas_id=saasId, service_id=service_id))

src/core/callcenter/call.py

@@ -75,6 +75,7 @@ class CallService:
         self.client.bridge_break(call_info.call_id, custom_device_id)
         self.cache.set_need_play_hold_music(call_info.call_id)
         self.logger.info('debugger::hold success custom_device_id=%s'%custom_device_id)
+        return True
 
     def cancel_hold(self, call_info: CallInfo, device_id):
         self.client.bridge_call(call_info.call_id, call_info.device_list[0], call_info.device_list[1])

src/core/voip/bot.py

@@ -548,10 +548,9 @@ class BotAgent:
 
     def transfer(self, user_part, call_id, device_id, service_id='00000000000000000'):
         if self.acd_service:
-            self.acd_service.transfer_to_agent(call_id, device_id, service_id)
+            self.acd_service.transfer_to_agent(call_id, device_id, service_id, user_part)
         # sip_headers = {'P-LIBRA-HangUpReason': 'transferToAgent', 'P-LIBRA-ServiceId': service_id}
-        time.sleep(10)
-        self.hangup(user_part)
+        # self.hangup(user_part)
 
     def hangup(self, user_part, reason="NORMAL_CLEARING", **sip_headers):
         call_op_param = pj.CallOpParam(True)